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1 room,  2 adults 
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Room 1:

ibis Styles London Excel - formerly Custom House Hotel

51.509946, 0.027243
3 stars
272 283 Victoria Dock Road, London, E16 3BY United Kingdom ‎1-866-539-0036‎ | Welcome Rewards™

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3.5 31 5

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    Image of ibis Styles London Excel - formerly Custom House Hotel, London
    3.5 out of 5 Good (31 reviews)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating
    Comfortable, convenient location, great quality and quantity of amenities Reviewed by a Hotels.com guest on Jun 11, 2013

    Overview

    Location.
    Conveniently near the airport, ibis Styles London Excel - formerly Custom House Hotel is in London (Canary Wharf - Docklands), close to Excel Exhibition Centre, O2 Arena, and Boleyn Ground Stadium. Also nearby are Thames Barrier and The Valley.

    Hotel Features.
    This London hotel offers a restaurant, a coffee shop/café, and a bar/lounge. Guests are served a complimentary breakfast. Complimentary wireless Internet access is available in public areas. Additional amenities include tour/ticket assistance, a safe deposit box at the front desk, and RV/bus/truck parking. This is a smoke-free property.

    Guestrooms.
    The 302 air-conditioned guestrooms at ibis Styles London Excel - formerly Custom House Hotel include safes and coffee/tea makers. Complimentary wireless high-speed Internet access is provided. Televisions are equipped with pay movies. All accommodations provide desks and phones. Bathrooms offer hair dryers and complimentary toiletries.

    51.509946, 0.027243
    Hotel coordinates:

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    ibis Styles London Excel - formerly Custom House Hotel
    View ibis Styles London Excel - formerly Custom House Hotel on a map

    Guest Rooms

    Change search
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    1 room,  2 adults 
    Adults Children
    Room 1:

    Standard, Two Single Beds

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    • Two Single Beds
    Complimentary wireless Internet access and pay movies are offered for your entertainment. A coffee/tea maker is supplied. The private bathroom has complimentary toiletries. A safe, a desk, and a wake-up call service are among the conveniences offered. This room is Non-Smoking.

    Room Details

    • Air conditioning
    • Coffee/tea maker
    • Complimentary toiletries
    • Desk
    • Free Wi-Fi
    • Hair dryer
    • In-room safe
    • Pay movies
    • Phone
    • Private bathroom
    • Television
    • Wake-up calls

    Apartment 1 Double 2 Single beds

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    • Two Double Beds
    Complimentary wireless Internet access and pay movies are offered for your entertainment. The in-room kitchenette includes a refrigerator, a microwave, and a coffee/tea maker. The private bathroom has a shower with a hydromassage showerhead, as well as complimentary toiletries and a hair dryer. A safe, a desk, and a separate sitting area are among the conveniences offered. This room is Non-Smoking.


    Room Details

    • Air conditioning
    • Coffee/tea maker
    • Complimentary toiletries
    • Desk
    • Free Wi-Fi
    • Hair dryer
    • In-room safe
    • Pay movies
    • Phone
    • Private bathroom
    • Television
    • Wake-up calls

    Standard, One Double Bed

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    • One Double Bed
    Complimentary wireless Internet access and pay movies are offered for your entertainment. A coffee/tea maker is supplied. The private bathroom has complimentary toiletries. A safe, a desk, and a wake-up call service are among the conveniences offered. This room is Non-Smoking.

    Room Details

    • Air conditioning
    • Coffee/tea maker
    • Complimentary toiletries
    • Desk
    • Free Wi-Fi
    • Hair dryer
    • In-room safe
    • Pay movies
    • Phone
    • Private bathroom
    • Television
    • Wake-up calls

    Apartment, One Double Bed

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    • One Double Bed
    Complimentary wireless Internet access and pay movies are offered for your entertainment. A coffee/tea maker is supplied. The private bathroom has complimentary toiletries. A safe, a desk, and a wake-up call service are among the conveniences offered. This room is Non-Smoking.

    Room Details

    • Air conditioning
    • Coffee/tea maker
    • Complimentary toiletries
    • Desk
    • Free Wi-Fi
    • Hair dryer
    • In-room safe
    • Pay movies
    • Phone
    • Private bathroom
    • Television
    • Wake-up calls

    Standard Family Suite 2 connecting rooms

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    • Two Double Beds
    Complimentary wireless Internet access and pay movies are offered for your entertainment. A coffee/tea maker is supplied. The private bathroom has complimentary toiletries. A safe, a desk, and a wake-up call service are among the conveniences offered. This room is Non-Smoking.

    Room Details

    • Air conditioning
    • Coffee/tea maker
    • Complimentary toiletries
    • Desk
    • Free Wi-Fi
    • Hair dryer
    • In-room safe
    • Pay movies
    • Phone
    • Private bathroom
    • Television
    • Wake-up calls

    What you need to know

    • Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    • American Express
    • MasterCard
    • Visa

    Amenities

    • General
    • Air-conditioned public areas
    • Bar/lounge
    • Coffee shop or café
    • Free RV, bus, truck parking
    • Free Wi-Fi
    • Number of meeting/conference rooms - 5
    • Outdoor parking (surcharge)
    • Restaurant
    • Smoke-free property
    • Total number of rooms - 302
    • See more facilities
      • RV, bus, truck parking
      • Secure outdoor parking (surcharge)
      • Tours/ticket assistance
    • Rooms (all rooms include)
    • Air conditioning
    • Coffee/tea maker
    • Complimentary toiletries
    • Desk
    • Hair dryer
    • In-room safe
    • Phone
    • Private bathroom
    • Television
    • Wake-up calls
    • See more room details
      • Free Wi-Fi
      • Pay movies
    • Services
    • Breakfast available (surcharge)
    • Free breakfast
    • Safe-deposit box at front desk
    • Business & Event
    • 24-hour front desk
    • Audiovisual equipment
    • Business services
    • Accessibility Features**
    • Accessible bathroom
    • Accessible parking
    • Accessible path of travel
    • In-room accessibility

    **These amenities may be available only in some rooms or units. Some amenities may incur additional fees.

    Dining

    Guests are offered a complimentary continental breakfast.
    Steakhouse - This steakhouse serves dinner only.
    Cafe - This café serves lunch and light fare. Closed Sunday.
    Bar - This pub serves light fare and drinks.

    Terms & conditions

    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    All hotels in London, United Kingdom
    Map
      of

    Nearby Activities & Points of Interest

    Less than 0.5 miles

    • Custom House Station - 100 yards
    • ExCeL London Centre - 200 yards
    • Prince Regent Station - 500 yards
    • Royal Victoria Station - 700 yards

    0.50 - 1.0 mi

    • West Silvertown Station - 900 yards
    • Pontoon Dock Station - 1000 yards
    • Royal Albert Station - 1400 yards
    • Canning Town Station - 1500 yards

    1.0 - 3.0 mi

    • London City Airport (LCY) - 1.1 miles
    • London City Airport Station - 1.1 miles
    • Thames Barrier - 1.2 miles

    3.0+ mi

    • Biggin Hill Airport (BQH) - 12 miles
    • London Heathrow Airport (LHR) - 21 miles
    • London Gatwick Airport (LGW) - 26 miles
    • London Stansted Airport (STN) - 28 miles
    • Southend-on-Sea Municipal Airport (SEN) - 29 miles
    • London Luton Airport - 31 miles
    • Farnborough Airport (FAB) - 38 miles
    • Shoreham-By-Sea Airport (ESH) - 49 miles
    • Cambridge Airport (CBG) - 49 miles
    All hotels in London, United Kingdom
    Reviews
    • All (31)
    • Business (16)
    • Romance (0)
    • Family (3)
    • Friends (1)
    • Other (11)
    3.5 / 5
    Good

    Score breakdown (from 31 reviews)

    • 5.0
      (9)
    • 4.0
      (9)
    • 3.0
      (6)
    • 2.0
      (2)
    • 1.0
      (5)

    Average rating for:

    • Cleanliness
      3.7
    • Service
      3.6
    • Comfort
      3.1
    • Condition
      3.6

    Reviews: Overall

    The following English reviews were posted by Hotels.com guests from other countries

    ibis Styles London Excel - formerly Custom House Hotel
    5.0 / 5
    Outstanding
    "Convenient location"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Comfortable, convenient location, great quality and quantity of amenities
    Genuine Hotels.com guest review
    1 night trip in Jun 2013
    A Traveller
    IE

    ibis Styles London Excel - formerly Custom House Hotel
    5.0 / 5
    Outstanding
    ""It does what it says on the can!""

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      5.0
    Spotlessly clean - housekeeping are to be applauded. The breakfast was filling (would personally prefer more selection on cheese, cold cuts & fruit) and replenished constantly - also really nice to get an Irish Independent to read! Just 2 minor points: it was very hard to see tv screen, as no matter where I sat there was a shine on the screen, with […] both lights on or off & blind open or closed. The other thing is the soap dispensers in the bathroom need a lot of power to get soap out, which may prove difficult for anyone with arthritis or a disability. Noise levels may prove too much for some, if staying in front rooms of the hotel as overlooking both the road & DLR - also low flying planes. However, transport is of no problem (DLR, bus & London City Airport are literally on your doorstep, as is Excel Exhibition Centre. I would recommend this hotel for business, rather than leisure. Read more
    Genuine Hotels.com guest review
    2 night business trip in Jun 2013
    Sylvia
    IE

    ibis Styles London Excel - formerly Custom House Hotel
    5.0 / 5
    Outstanding
    "Comfy room"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    Clean and tidy, staff were approachable, literally over the road from the DLR around 20mins to the centre of London via tube. Would stay here again if I got the same deal :-)
    Genuine Hotels.com guest review
    2 night trip in May 2013
    Missy
    GB

    ibis Styles London Excel - formerly Custom House Hotel
    5.0 / 5
    Outstanding
    "Good Base for the Excel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    I was at an exhibition for two days and stayed here, it was clean and friendly, I would stay there again.
    Genuine Hotels.com guest review
    2 night business trip in Apr 2013
    A Traveller
    GB

    ibis Styles London Excel - formerly Custom House Hotel
    5.0 / 5
    Outstanding

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night business trip in Apr 2013
    A Traveller
    GB

    ibis Styles London Excel - formerly Custom House Hotel
    5.0 / 5
    Outstanding
    "apartment was excellent"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    Hotel was great. Buffet breakfast very good. DLR stop right outside. Didn't use bar or restaurant but they looked very nice. About 25 minutes by DLR/tube to embankment/ Westminster/green park/Cuttysark. Apartment was very good. Didn't spend much time in apartment as we were out and about most of the time.
    Genuine Hotels.com guest review
    2 night family trip in Mar 2013
    ACS
    GB

    The following reviews were posted by Hotels.com guests from other countries

    ibis Styles London Excel - formerly Custom House Hotel
    5.0 / 5
    Outstanding
    "custo beneficio bom"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Fiquei 6 dias no hotel e tive uma experiencia mto boa. O hotel fica a 100 metros da estaçao de trem, 30 min do centro, localizada na zona 3, o cafe da manha e exelente, quarto confortável, ducha boa, funcionarios prestativos, tem um belo Pub e um otimo restaurante dentro do hotel. Recomento! Custo beneficio exelente!
    Genuine Hotels.com guest review
    6 night family trip in Mar 2013
    A Traveller
    BR

    ibis Styles London Excel - formerly Custom House Hotel
    5.0 / 5
    Outstanding
    "Ok hotel til prisen"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      4.0
    Havde 4 overnatninger og alt taget i betragtning, så er hotellet godt. Ligger i udkanten af london, men ingen problemed med transport til centrum. Tager ca. 15 minutter, så står du på Oxford Street. Restauranten er ikke noget at råbe hurra for men ok traditionel engelsk mad. Morgenmaden ok. så alt i alt et fint hotel.
    Genuine Hotels.com guest review
    4 night trip with friends in Mar 2013
    A Traveller
    DK

    ibis Styles London Excel - formerly Custom House Hotel
    5.0 / 5
    Outstanding

    • Cleanliness
      3.0
    • Service
      5.0
    • Comfort
      2.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night business trip in Feb 2013
    A Traveller
    FR

    Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews

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    ibis Styles London Excel - formerly Custom House Hotel

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