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Location.
Conveniently near the airport, ibis Styles London Excel - formerly Custom House Hotel is in London (Canary Wharf - Docklands), close to Excel Exhibition Centre, O2 Arena, and Boleyn Ground Stadium. Also nearby are Thames Barrier and The Valley.
Hotel Features.
This London hotel offers a restaurant, a coffee shop/café, and a bar/lounge. Guests are served a complimentary breakfast. Complimentary wireless Internet access is available in public areas. Additional amenities include tour/ticket assistance, a safe deposit box at the front desk, and RV/bus/truck parking. This is a smoke-free property.
Guestrooms.
The 302 air-conditioned guestrooms at ibis Styles London Excel - formerly Custom House Hotel include safes and coffee/tea makers. Complimentary wireless high-speed Internet access is provided. Televisions are equipped with pay movies. All accommodations provide desks and phones. Bathrooms offer hair dryers and complimentary toiletries.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
Guests are offered a complimentary continental breakfast.
Steakhouse - This steakhouse serves dinner only.
Cafe - This café serves lunch and light fare. Closed Sunday.
Bar - This pub serves light fare and drinks.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
"such a shame"
Stayed here with friends when I came to london to do the marathon this year, handy location for excel and for the dlr in general. Car park cheap which is good but the hotel has been shoddily changed into an ibis reject with ill fitting fixtures. The staff are now incapable of actually making decisions and its quite frankly a load of rubbish. Breakfast […] fine, rooms cocked up on check in, lost bookings for another guest and with no interest in helping even when he gave them proof, horrific avoid at all costs. Read moreGenuine Hotels.com guest review
"Rude staff, tiny rooms, even tinier shower rooms"
Stay away!Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Dreary, cold, tiny and disappointing"
This hotel used to be known as Custom House Hotel but was taken over and looks like ibis decided to improve nothing. The rooms are tiny and feel like sleeping in a small garage with a portaloo. The room was freezing and the covers on the tiny, uncomfortable bed were thin and not actually long enough for the bed. The rooms also pick up a lot of street […] noise so sleep is difficult. The shower has little power and flushes hot and cold. Although very close to Excel and docklands station, by night the area does not feel safe and I would discourage solo female or elderly travellers from coming here at night. All in all cheap but very disappointing. I will not be staying here again. Read moreGenuine Expedia guest review
The hotel was well located to the excel centre. I was not happy with the quality of the room and its cleanines. Breakfast was like being at a canteen didn't represent the quality for £160 a night hotel.Genuine Hotels.com guest review
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