3.9
out of 5
Good
(557 reviews)
(Neighborhood average
3.5)
Hotels.com Guest Rating
Hotels.com Guest Rating
TripAdvisor Traveller Rating
The hotel staff is friendly and efficient, and the building was recently refurbished. The location in Kensington is convenient to sites like Kensington... Garden, Royal Albert Hall and the Victoria and Albert. The Gloucester Road tube station is a block away, and there are shops, grocery stores and restaurants in very close proximity. Great location! My only two complaints are minor: the lift only goes to the 4th floor but there are 6 floors in the hotel. The bell staff is helpful with luggage. The other issue was that my room was so tiny I could barely move in it. The bathroom sink was too small to fill up the tea kettle, for instance. It was clean and well-decorated, but I must have bumped my head on the dormer window 10 times in one evening trying to navigate around the room. by a Hotels.com guest on 09/14/11
