Hallmark Hotel Carlisle

Not that enjoyable to say the least. Very dated hotel next to train depot (no train noise problem) and center of town. At check in, they said I had no reservation. When I produced my printed confirmation, it took them about 20 minutes to search their records. Then they found that I had two different reservations--one double bed room and one twin bed […] room. I only booked one--don't know where they got two. Then they didn't have the room ready altho it was well into check in window. They didn't have hotel parking for me and I had to park in train parking lot (they would only reimburse me for about 25% of the cost), then I found that they did have a slot in the hotel lot and moved my car there. Took me over 30 minutes to get back to lobby, then my wife said they had given us an upgrade to an exec room due to reservation confusion. Room opened onto street on second floor. Pretty good room except that all street noise came through windows and there were drunks screaming in the st until 4 am. Food and service OK otherwise, but prices were a little high, so this was not a value deal overall for this rather dated hotel. Read more

Genuine Hotels.com guest review

Hotel was located in the center of town, within a very short walk of the castle, cathedral, museum and pedestrian shopping mall. Room was very spacious as was the bathroom. Elevator was large enough to hold ourselves and luggage comfortably. Free wi-fi (although we had some problems with password). Restaurant was clean with excellent service and above […] average quality of food. Read more

Genuine Hotels.com guest review

We had a fantastic stay here! Amazingly helpful, professional and friendly staff!!! The breakfast was FANTASTIC and they were kind enough to be filling the buffet at 10 minutes before breakfast was to be done. I thought this was really amazing, as most hotels just leave what's left and if it runs out- that's it. So, good service. The front desk gave […] us pointers on what to visit during our short stay in Carlisle (that was cheap) and we happened upon a delightful park on our way to Hadrian's wall. Britt park was filled with sound sculptures that you could play during your walk. The beds were adequate and the shower divider was weird, but it was nice to take a bath for a change. Read more

Genuine Hotels.com guest review

This hotel appears to be trying to save money, ONE receptionist on at most times, had to wait nealry 20 minutes on two occasions for them to answer the phone. One night NO TOILET TISSUE in the bathroom, took 45 minutes to get housekeeping to deliver one. On check out recetionist was rude after she asked me to pay AGAIN. She had NOT payed attention […] to the booking details, and was not aware that I had prepaid. Overall experience will stop me from using this hotel again. Read more

Genuine Expedia guest review

If you are traveling by train, this is the closest hotel to the station. Checkin was friendly and helpful, wifi was accessible, and the breakfast was really good. The public areas of the hotel are new and attractive, but the rooms are showing a bit of age, especially the furniture. The bed was clean, but not the most comfortable. Still, this was light […] years better than a certain nearby hotel that was a little cheaper but really, really rundown, where we stayed another time (and would not stay again). We would definitely stay at the Hallmark again when traveling through Carlisle, which is a wonderful small city near both Hadrian's Wall and the Lake District. From this hotel, you can walk to car rentals, to the castle, the art museum, downtown, restaurants, pubs, everything you need except the launderette which would be about half an hour walk (but 5 minutes if you have a car). Read more

Genuine Expedia guest review

Right outside the train station and a block away from the clubs, the Hallmark far exceeded my expectations. Highest recommendation.

Genuine Expedia guest review

I would definitely recommend this hotel to anyone. The location was both beautiful and convenient (just next to the train station) and the room was incredibly comfortable. In addition, the service was amazing. I arrived much later than expected and had to ring the "night bell" ... the proprietor and his wife answered immediately (although it was 1:30am), […] were INCREDIBLY kind, asked if I was hungry and made sure I was settled into my room. Truly a wonderful experience to arrive to. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

located right next to Carlisle Station this was a great one night break for a 70th birthday. Room and bed were in good order. Our dinner was top class and breakfast was decent too. Handy both for city centre shopping and for the bus route AD122 which takes you along Hadrians Wall this has both location and service to commend it.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Staff was very friendly and helpful. The BEST part of my stay was the dinners and breakfasts. I was amazed at the quality and creativity of the food, amazing. The only disappointing part of the stay was that the hotel mattress was not very good and the lift didn't seem to work very efficiently, but its ok as I was only on the second floor & took the […] stairs, and I think the hotel only has 3 floors anyways. Read more

Genuine Hotels.com guest review

Room was very nice however little things like wine glasses that were dirty and had lipstick staines on them, hair on the bath tiles and the room had obviously had a water leak at some point in the past as there were marks all over the ceiling and wall. Breakfast was not very impressive either I did not like the buffet style help yourself, the food did […] not look appetising at all and this was very disppointing to us as we were looking forward to our full English breakfast. Staff were excellent throughout our stay and any prblems we had they sorted with efficiency. Read more

Genuine Hotels.com guest review

I feel there was a credibility gap between the web site appearance and the true prospective

Genuine Expedia guest review

Lovely hotel central to the shops, pubs and train station. Ideal for a short stay, staff very pleasant, lovely food. Our room was small but very nice, other people we went with had much larger rooms. Will definitely use this hotel on our next visit to Carlisle.

Genuine Expedia guest review

A clean and tidy hotel in central Carlsle. Staff were friendly and efficient. Brakfast was plentiful, although suffered as all Hot Buffet Breakfasts in all hotels do that Hot plates do not keep piping hot. Room was very comfortable,tidy and clean. As the hotel is in a very central location, noise can be heard from nearby ubs, but this is not the hotels […] fault and can be accounted for. We would book this hotel again when we visit Carlisle again Read more

Genuine Expedia guest review

The room was very comfortable and clean. It was a little noisy as the room faced a busy town square, but the service was good and the amenities were fine. The breakfast was good and the staff very pleasant.

Genuine Hotels.com guest review

Although in general the room was nice, there were boxed off hot water pipes around the out side of it which gave off quite a bit of heat despite the radiator being turned off. This meant the room was generally uncomfortably hot all of the time, we had to sleep on top of the covers to get a good nights sleep and though we didn't spend a huge amount of […] time in the room when we were we had to strip off to stay comfortable. There was no air-con and the windows wouldn't open so there was nothing we could do to cool it down. Additionally, late on saturday night we were kept up late until 1am because of very load music being played in the bar behind the hotel, this wasn't an issue on the Friday night. Outside of the room everything was great, breakfast was very good, staff pleasant and service good etc... just the heat in the room that let it down. Read more

Genuine Expedia guest review

Perfect location in centre of Carlisle. Parking was a problem. Cost us £6 for one overnight in railway car park. Rooms small but clean. Breakfast was rather tepid.

Genuine Hotels.com guest review

Room was small but clean apart from Damp patches on the ceiling. It was a Saturday night When we Stayed and extremely noisy outside which is not really the hotels fault .

Genuine Hotels.com guest review

Nice hotel, good price, good breakfast included. The room we were in was very near the night life so was quite noisy till about 3am from the bar on the backs of the hotel.

Genuine Expedia guest review

Disappointed that what was on initial caption was not the place u stay- it gives false impression. The staff didn't explain about the parking but said cost 4 gbp in rail park as get discount- maybe but need to leave before 7 am for that- do be aware u could be up for extra 9 gbp.

Genuine Hotels.com guest review

Decent hotel in excellent location for exploring Carlisle, easy walk to the high street. Parking was well behind the hotel and a bit of a walk with cases, pity they have no attached parking or underground parking. That said, we were allowed to leave car in park after we checked out to give us time to visit the castle, at the end of the high street. […] I found the hotel at the last minute so was able to get King size room at reduced price. The room was good but needed more lighting in it, otherwise well-kitted out. Breakfast good with much choice. Read more

Genuine Expedia guest review

the bathroom walls where all covered in water marks the back of the toilet was dirty and the bottom of the toilet was black the bathroom needed a complete clean up

Genuine Expedia guest review

The hotel was more than I expected at a very reasonable rate, which unusually included breakfast. I do wish I hadnt left my Samsung phone charger there though, room 107 if anyones reading this from the hotel.

Genuine Expedia guest review

noisy hotel, uncomfortable bed, very poor bathroom

Genuine Expedia guest review

The hotel is fine, except the lift wasn't working but no matter; we used the stairs. Right next to Carlisle station which was great as we had an early train to catch. We stayed on a Saturday night and we heard quite a few smashed glasses, sirens and people shouting outside. Not the hotel's fault of course, but I can imagine this would be off-putting […] for a family. Read more

Genuine Hotels.com guest review

Noisy, faulty towers hotel.......midnight phone call from reception looking for someones luggage......not on people!!!! Very disappointing.

Genuine Expedia guest review

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Genuine Hotels.com guest review

When we first arrived at Hallmark Hotel with a reservation for a double room they gave us a room with a terrible smell of mould and moist inside. We complained but the hotel was fully booked because of easter so we either had to go somewhere else or sleep two in one of the bigger single rooms. As a compensation they offered us complementary dinner in […] the hotel restaurant. We chose to stay and enjoyed our stay eventhough the bed was a little narrow. The hotel restaurant is really nice and for breakfast you can order extras from the kitchen for free. Read more

Genuine Hotels.com guest review

Within yards of the station, a pleasant welcome and comfy room. Free wifi. Breakfast better than expected, with lots of staff to help keep things tidy during the buffet. Very local (5-10 minutes walk) to the town's main attractions (castle, cathedral, museum etc). Pretty good for the odd night in in town, but too basic if you plan to stay for more than […] a day or so. Read more

Genuine Expedia guest review

Nice location,nice service,nice hotel.Only dinner's price a little expensive .

Genuine Hotels.com guest review

Room was quiet but the decor was brown and dark. Bathroom had a crack in the sink, large stain in the bath. Telephone in the bedroom was filthy and there was a large strip of wood missing from the bedside table. On the plus side there was an ironing board and iron in the wardrobe. Breakfast was fine. The hotel is convenient as it is next to the railway […] station and close to the shopping area. Read more

Genuine Hotels.com guest review

Very well maintained and comfortable, quiet hotel for a very reasonable price. Would definitely stay again and would probably try the food next time as it looked lovely!

Genuine Expedia guest review

My 15 year old son is train mad and has always wanted to visit Carlise station as it is busy with passengers trains and goods trains of all sorts. So for a half term treat we booked train tickets and hotel and set off. Everything was great the journey was enjoyable and we got a very warm welcome at the hotel, a really comftable room well set out with […] lovely decor. The best thing was it was so close to the station so we could spend as much time as possible watching trains arrive and leave (not as boring as it sounds) when you have an expert to guide you through the sorts of engines. We even got to see the Royal Train. After a good nights sleep we were greeted to an excellent buffet breakfast as much or as little as you wanted, very freindly helpful staff, We would certainly come again. Read more

Genuine Expedia guest review

I stayed in a single room (room no. 112) and it was great. Very large for a single & no noise from the club or train station that other reviewers mention. The room was pleasantly warm throughout my stay but after a shower it felt uncomfortably warm, especially when I was using the hairdryer. There is no air conditioning in the rooms so I just had to […] put up with it. That was my only gripe about the hotel. Apart from that I would highly recommend. Read more

Genuine Expedia guest review

If you wanted something close to the railway then nothing could be better - but our room was worn and on a hot night the room was stuffy with no air and windows that did not open.

Genuine Hotels.com guest review

On a bank holiday Saturday this was the only thing I could get and wouldn't book again. Right next to station and in town so convenient but having spent 5 nights travelling around Scotland and North of England, staying in Premier Inns, there is no comparison in quality and comfort. A little tatty and definitely old fashioned. Good modern TV, but rest […] of furnishings had certainly seen better days. While nothing really bad, it really was poor value for money compared to other chains especially if you have to pay £8 to park overnight if hotel car park full (20 cars only) Fairly noisy as well but expected that being in town. If you park in station car park, don't panic if you can't get into the station to pay your car park ticket (closed at 7.00a.m. on Sunday morning). There is an emergency phone number on the ticket barrier info which gets a station attendant to open up for you. Read more

Genuine Hotels.com guest review

Overall we were very pleased with this hotel - it is currently undergoing refurbishment floor by floor. We booked breakfast on check-in at a very reasonable rate and my kippers were delicious! We had a large room with new carpets, a 4 poster bed plus bath/shower and large flat screen TV. They offered a free tapas in the bar before 7.30pm if you bought […] a drink which was OK but the mussels were rather thin and stringy and the barman was rather surly - however he was the exception. We found the room rather stuffy so it could have done with some aircon. Read more

Genuine Hotels.com guest review

This hotel was great value for money and was in a perfect location for me and my partner exploring some of the northern lakes. The staff did everything to make us feel welcome and like our custom was appreciated. We had mountain bikes with us and they allowed us space in the staff area to lock them at the end of a hard days cycling. The breakfast […] in the hotel was pretty similar to many other breakfast buffets, pretty basic but everything was hot and the staff seemed to be replacing the food regularly. We also dined in the hotel restaurant one evening, I had the pate to start, partner had the prawn cocktail then we both had the steak, which was cooked absolutely perfectly. Would definitely recommend. We also dined at the nearby Andalusian restaurant, which served Tapas. This was the best meal of our holiday, the staff were really welcoming and the Tapas was delicious and a different selection to what you find on 'normal' Tapas menus. The only issue I had with the hotel was the car parking at the rear of the hotel. The hotel is directly next to the train station and to access the hotel car park you need to drive straight through the rail car park and out the back. The hotel car park only has 26 spaces which is in no way enough for the size of the hotel. On two occasions the car park was full when we returned after a long day out and we had to park in the rail car park and pay for parking. The car park is also down quite a dark alley leading down the side of the hotel and other restaurants. On the day we arrived we walked down the alley to find a couple of men going through the bins. There is no way that I would walk down this alley on my own day or night. It's very dark and secluded. Overall though a very pleasant stay Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Excellent location near station and easy walking distance to good shopping centre and nice restaurants. Noise from neighbouring restaurant kitchen fan is a distraction in rooms at the back, but ceases in time for a good night's sleep. Good menu for food during the day. Breakfast is basically self-service, and slightly above the average. Will definitely […] return Read more

Genuine Expedia guest review

The public areas were nicer than the room and we were given a room right at the back of the hotel overlooking a dirty alley, even though the hotel was certainly not full. The room was clean and warm but the bathroom heater had to be switched on by us and took a while to warm up and the shower did not work at all. We ordered room service: the chips were […] still a bit frozen although the steak sandwich was good. Read more

Genuine Hotels.com guest review

This hotel was so close to the station, you basically step out and it is just to your right. We got free wifi, but the bed was in horrific condition, as it had a permanant and very steep slope. This made sleeping a little difficult. We had dinner in the restaurant below and breakfast the next morning, both were great. Besides the dodgy bed, this was […] not too bad. Read more

Genuine Expedia guest review

カーライル駅の前。２０秒で着。湖水地方を訪れる場合、北の入口ケズイックへには、絶好の場所。ホテルは街の集合の中心という感じ。ホテルには、レストランとバーと二つあり。値段は少し高めだが、普通の店より美味しい。応対は良い。聞きたい情報はコンシアージュ並み。

Genuine Expedia guest review