Mercure Sheffield St Paul's Hotel and Spa

My partner and I booked this hotel as it rated so highly by other reviewers, but I was very disappointed with the stay. First of all the website is difficult to navigate and so information about parking was unclear. We only found out on the day that valet was £23 or there was a subsidised rate for a nearby NCP. The hotel we'd stayed in previously in […] Sheffield had free on-site parking. Secondly, we decided to get a 'Privilege' room so that we could get wifi included. We got the code on check-in, only to find out that only one device could use it; we had 4 between us. There was also meant to be a Nespresso machine, alas instead there was an Argos Value kettle with matching iron that was completely useless. Housekeeping was very unpredictable; the first day they threw away the barely used soap and didn't replace it and also didn't provide a bath mat. The bed was also not up to scratch, it was meant to be a King size, but in fact it was two beds pushed together so if you tried to sleep anywhere in the middle it was pretty darned uncomfortable. Although the location was great, the hotel does not deserve the 4* it has and was way below average. Read more

Genuine Hotels.com guest review

First of all I must say that I found ALL the staff to be extremely helpful and courteous with the exception of what I assume was the duty manager. The hotel room was not available for stated check in time of 1pm as it had still not been cleaned. We were eventually told our room was ready at 3:40pm. We were only in Sheffield for the night and had hoped […] to have a rest in our room prior to going out that evening. We had even asked for early check in when we first arrived at 11am. This was not possible, however, nor were we expecting the eventual time. We were given a complimentary glass of Pimms but all was let down by the rude manner of whom I can only assume was the duty manager querying me on the bill for a club sandwich that was delivered by room service. There had obviously been some miscommunication between him and another member of staff. This was later cleared up between the two, with my help, annoyed as I was. However, this was too late, I had already been spoken to in an unbefitting manner by a member of staff from the "service" industry and this could not be taken back ! Read more

Genuine Hotels.com guest review

Some hotel chains still seem to be convinced that the formal courtesy created through intensive staff training can mitigate lack of real job satisfaction & create the illusion of genuine hospitality. Higher salaries, profit sharing, involvement in decision making, greater trust in staff , etc might obtain better results. It is also frustrating that […] whilst so many three-star hotels are all inclusive, this hotel still feels it necessary to add charges wherever possible (breakfast, TV, internet) & in the case of the WIFI ‘service’ charge, without actually making the system function (or even refunding the amount). Lastly, it would be good if Mercure hotels in general at least adopted the same conditions in each property (the following day, the Mercure hotel in Hull offered WIFI free of charge). RE cleanliness, the rubber mat folded on the rail above the bath tub had a used bar of soap & some pubic hairs attached (once again perhaps better pay &/or less rooms to clean per person, might improve attention to detail). As it stands, the word ‘hospitality’ substantially comes down to a question of sales rhetoric. The hotel’s position is excellent, but that’s about all you can say. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review