Dream Castle Hotel at Disneyland Paris

1. My reservation was half board, i.e. dinner included. It is open buffet dinner, therefore all the staff is supposed to do is to clean tables and bring drinks. The first day we arrived about 45 minutes to the end of the dinner service. Almost half of the buffet was empty. The service was very slow, I could never get anything brought to table before […] reminding at least two more times. For 3 nights the waiters could not open the wine bottle, took out the cork before removing the labeling on it, did not bring wine glasses, etc. Overall dinner service (not the food) was a disappointing experience. 2. Also wireless internet is available in an aisle on the ground floor only. Why not in the lobby? 3. For the sake of transparency hotel guests should be reminded that Euro Disney entrance fee is extra, not included in the hotel price. I was misled with the "at Disneyland" part in the name of the hotel. Read more

Genuine Expedia guest review

We hardly stayed in...we were at Disneyland most of the time. But overall it served its purpose...a decent place to stay for a couple of nights.

Genuine Expedia guest review

The hotel was clean but the whole lobby felt like a kids playhouse. They even had a ball pit. I was told there was wifi in the lobby but when I tried to access it, it was out of range. I asked about it and was told I would have to go right next to the bar to get any wifi. They have a shuttle that will take you to Disneyland and Disney Village but the […] shuttle stops at 10:45PM. This is inconvenient since they have restaurants in the Disney Village that are open later. The hotel room was very basic. They only give you shampoo and soap, not any of the usual toiletries like a shower cap or cotton swabs. The room just felt very sparse. There is a shuttle from and to the airport but it doesn't run constantly. We needed to leave for our flight before the shuttles started. It is a 90 dollar cab ride from CDG airport. Read more

Genuine Hotels.com guest review

its a big hotel its nice but misses a lot of services,

Genuine Expedia guest review

Very nice overall. Plusses- great, organized breakfast with plenty of variety. Nice room. Minusses- no coffee maker in room, had to pay for towels for the pool, front desk had no info about the fast train to the airport, tried to sell us the slow bus.

Genuine Expedia guest review

I have stayed in your hotel before, while visiting euro disney ,and was happy with hotel so nooked it again. Unfortunately this time we were very unhappy with our stay this time ,room was not very clean and bathrooms were never cleaned well, as well restocked.We needed to call each day to have towels etc replaced house keeping was horrible.As being […] foreigners to france and europe we know our expectations are a lot higher for many services, then what is given in europe, but this time it was horrible i would believe even for european standards . the location is great for disney and buses were okay,could of run more frequent almost always standing regardless of time of travel, many people dragging luggage on took up lots of room. the front desk and staff as well as restaurant workers were all pleasant and helpful and i.d. tags showed languages which was very helpful Read more

Genuine Hotels.com guest review

Nice hotel which has a wow impact when you walk in the door. We stayed on the 5th floor and they had buckets in various locations down the hallway because of leaky pipes. (One was directly in front of our door.) The dinner buffet was very expensive and the worst buffet we have ever had. The food was either kept under the lamps too long, or cold...nothing […] was good. It was 34 Euro per person and we didn't even go back for seconds. The free breakfast buffet was exactly the same, the fried potatoes were even raw. Awful food, one would expect a lot more from this type of hotel; their entire kitchen needs a revamp! If you are like us, and one of the things you look forward to when on vacation is good food, don't stay here. Read more

Genuine Expedia guest review

The pictures on the website does not reflect the true status of the hotel. The hotel amenities in fact are much older than on the publised pictures. It was on the overall a pleasant stay with clean bedroom. However huge efforts should be done on staffing and the level of service. They are not very friendly and helpful. At dinner time, 1-2 servers only […] a full room. It took hours to get the drinks. Long queues at check in and check outs and even at breakfast time and with kids it was not very convenient. Finally the food at the hotel was quite expensive. Read more

Genuine Expedia guest review

Very nice stay. Enjoyed proximity to all parks and train station which gives you a chance to travel anywhere by metro, Tgv, or eurostar. Shuttle service by bus all day long from hotel to parks and train station. 10 minutes to CDG airport by TGV from train station.

Genuine Hotels.com guest review

I stayed 3 nights with my 2 girls and my husband and it was okay, overall the hotel can have better service and a bit more clean the breakfast area was not clean at all and no diversity in the breakfast. We also had one night the dinner buffet and the place was dirty and no service the waiters were no polite and in addition to the high cost of the meal […] drinks were extra and not food not good at all. We had to pay 95 Euros for the taxi to the airport, yes you can use the metro but not if your flight is departing very early in the morning. Going the the city was also very expensive about 40 euros 2 way for one day family of 4. The hotel is good if you are only going to visit Disney land, i would suggest another area for visiting the city. Food around you will only find typical american food around the disney area. For good French cousin in the city and neither in the hotel. Read more

Genuine Hotels.com guest review

The hotel was okay but for the prices I'd expect more. The buffet was 29 Eurp for adults and 10 Euro for kids. Not only was the food not worth 29 Euro I don't think the average person can consume that much food. The price didn't even include a beverage-NOT EVEN WATER!!! As for the children, the food wasn't very child friendly. The pool was indoor and […] the room was poorly lit. The pool water didn't seem very clear and it was quite small. No towels were offered at the pool so you had to bring your room towel with you and if you didn't already know that when you got to the pool then you had to turn around and go get some. The locker rooms also weren't very well kept. The showers have the soap dispensers located high on the wall so that my children couldn't reach. If this is a hotel that serves families with children, wouldn't it be smart to make it child-friendly? The grounds were okay but not much to look at. There's a large area outside where I can envision an outdoor pool. Because there isn't an outdoor pool I defenitely won't go there in the summer months. The convenience to and from the park and train station was fantastic. No complaints. Paris was very easy to get to by train and the staff was extremely friendly and helpful in getting us there. All in all, for the money I paid, I won't be going back. Read more

Genuine Expedia guest review

The hotel is fine if you're traveling on a budget. Keep in mind that services are way below expectations and don't be fooled by the nice photos on the website. Dream Castle is basically a nice looking shell that sleeps guests somewhat comfortably and that's where it stops. Food isn’t the best. I opted for the breakfast included option and realized that […] the food was very basic. Nothing impressive. The rooms are fine but have hardly enough closet space or shelves so you may only unpack for a couple of days-worth of clothes. The coin machines don’t work. Concierge service is a myth. I think that’s enough. Personal;ly, I wouldn’t go back unless I go broke. Read more

Genuine Expedia guest review

The breakfast buffet was very good. Waiters were very professional and the ample selection of provided food was of good quality. The hotel rooms were spacious and comfortable and the kids loved the bunk beds. The bathroom was well equipped and modern. The shower was broken when we got there, but all it took was a notification on the front desk and […] it was expeditiously fixed. The hotel grounds are nice and quiet. Really enjoyed them. The free shuttle service to the Disney park was great and frequent. We parked the car in the convenient free parking area and did not touch it for the three days we were there. My only complaint would have to be with the cleanliness of the corridors leading up to the rooms. They were not clean and on one of the days there was a broken glass that that was unceremoniously pushed to one of the corners where it stayed for over 24 hours. Did not have a chance to use the pool, gym or use the restaurant for more than the breakfast. Read more

Genuine Expedia guest review

We stayed there for 2 nights in August 2010 and went to Disney. Bad: The sheets and towels had stains on them. There was no concierge service and no one at information desk. They charge for towels by the pool and internet service in the room is EU 6 for 3 hours. Good: The staff were friendly and helpful. There is a coffee maker in the room with some […] free coffee and tea. Conclusion: We could find better value for the money. Read more

Genuine Expedia guest review

The room was what we were expecting. However, the air conditioner in our room was not working and maintenance had left for the evening. The front desk eagerly moved us to another room, but we still had the same problem. After a long, hot day at Disneyland, it was uncomfortable to sleep in a warm room.

Genuine Expedia guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

Rooms were excellent for families with large and comfy bed. Drinks and food within hotel was expensive and quality of food at breakfast could have been better.

Genuine Hotels.com guest review

The restaurant resembled a school cafeteria for breakfast. I know they're catering for a crowd, but it was dreadful The front desk staff were very slow and understaffed. The hotel is out of the way and the shuttles did not run regularly enough. The rooms were small

Genuine Expedia guest review

Room is clean, big enough. You need shuttle to go disneys. Every 20 min yes there is a shuttle. don't think of internet connection. they say there is free wi-fi but it is very poor connection. breakfast is better than expected compared to other disney hotels. there is nothing to do around since it is in the middle of nowhere but few hotels. it is ok. […] if you spend whole day in park, eat at disney village and wait for the shuttle and sleep at the hotel. Not good to stay and check emails. Read more

Genuine Hotels.com guest review

Nice room and comfortable beds. Children will love the decor in the lobby area. Very convenient for Disney, with frequent shuttle buses - though be aware that you may not be the 2nd stop as advertised. Different drivers seem to do the route in different orders. A few things made me a little surprised that it was a 4-star hotel: complimentary tea and […] coffee included a few sachets of each and two things of milk "for your arrival day" - 6 euros if you would like this refilled; 2 euros for a swimming towel, and whilst you could use the one from your bathroom, since only one towel per person, that leaves you with a wet and chloriney bathtowel; came back one evening to find no hot water when I wanted a shower; ceiling in our hallway was leaking in several places, with crates underneath to catch the water; fridge did not keep things cold, rather just slightly on the cool side, with no option to change the temperature. The breakfast was okay, not as good as some I've had but a reasonable selection of cereals, bread, cheese, meats, some hot food though not a great deal, and some fruit though mostly tinned. There was always a queue for reception/ information, and this was in low season. Nice swimming pool and games facilities for children (though at 2 euros a game, could easily get expensive). Overall not a bad hotel, but maybe 4 stars is a little generous. Read more

Genuine Expedia guest review

Hotel facilities were good as would be expected from a 4* hotel. Rooms were pleasant and well kept, however the mini-bar was empty upon arrival. Room service was very expensive and not worth the money. Breakfast buffet was not particularly impressive for a 4* hotel, hot food was the most disappointing but there was plenty of cold meats, fruit and cereal […] to choose from. Staff were pleasant and helpful. I did not use the pool or spa so cannot comment, however a large variety of services were available. Overall a very pleasant stay, but some things I would have expected more from seeing as it is listed as a 4* hotel. Read more

Genuine Expedia guest review

Very expensive and poor quality food not even wifi except all area in lobby,for a four star hotel I would of expected water in my room not having to pay €3 for it and had to pay for towel to use pool!!

Genuine Expedia guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

Disney should be magical and all about the children having fun,there were only a few arcade machines scattered about and the occasional characters wandering around at breakfast. The food in the restaurant cost €29 per person excluding drinks and it was a mish mash of not tasty unmatched foods buffet style, you almost felt rushed there too. The location […] and potential of this hotel is really good but unfortunately it lacked the charm and ambience to live up to its name as the Dream Castle. Read more

Genuine Expedia guest review

food was dreadful. paid 27 euro each for dinner on arrival and it was so cold it was inedible. breakfast was worst i've ever had in a hotel - not 4 star!!!

Genuine Expedia guest review

Nice hotel and ideally placed for Eurodisney on the shuttle bus. Beware of expensive drinks and snacks at the hotel though (4,50 euros for a soft drink) booked a taxi to ORly airport from the hotel and staff said it would be 80 euros but we got charged 92 euros by the taxi driver. On the plus though the hotel was nice, clean and comfortable. Breakfast […] was average and sometimes cold. Read more

Genuine Expedia guest review

I stayed with my son for a weekend. It is an ideal hotel if you aren't spending too much time in it. Activities are limited to children arcade games and toys which gobble up your euros. The pool is very small, so in high season if it is rainy, it may get easily overcrowded, as may the sauna and steam. The restaurant was packed at Sunday breakfast with […] the longest ever queue I had experienced. It was less full for the evening buffet, which had a good selection of French food. Don't expect the Disney shuttles to come frequently. We waited a few times over half an hour, but bear in mind it is only a 20 minute, quite pleasant walk to the park. All in all the hotel was ok, but next time we would stay closer to Disney. Read more

Genuine Expedia guest review

The hotel itself was lovely with plenty of games for the kids and the swimming pool was great as well. The shuttle bus came quite often to take you to Disney which was good. Most of the staff were friendly and helpful. The very disappointing thing about the hotel is the food, it was awful and I would recommend you go to Disney village instead for meals. […] When we went to the buffet for breakfast there was nothing left for the kids to eat and the staff didn't seem to bothererd to replace anything or clean dirty tables. The musketeers buffet is a rip off and had stale food that looked and tasted like it had been sitting for hours and for a family of four cost 90 euro which is far too expensive for that standard of food. As I said before the rest of the hotel is great and rooms are very well presented! Just the food was a no go! Read more

Genuine Expedia guest review

Only 2 people on reception when checking in and very long queues. Definetly not a 4 star hotel, 3 people occupying a room but only 2 towels in the room. Duvet did not cover the bed so had to ask for extra one and air conditioning blew out cold air continuously. Breakfast was croissants, with more croissants and little in the way of a hot breakfast. […] Shuttle service was great and free wi-fi available past reception. Was a good base for what we wanted but overrated. Read more

Genuine Expedia guest review

They need extra staff to improve their service also the toys machine is expensive and some of it take the money and not working and the drinks is very expencive also the swimming pool area is not clean all that because of the less number of staff

Genuine Hotels.com guest review

Very slow check in process, no clear information and no barrier for queing so people push in, unfortunately this is common with the continentals in most attractions in Europe. No one man the information desk, which further put more pressure on the check in desk.Carpet in room very dirty with stain marks, however bed is comfortable and breakfast is good. […] Shuttle back to hotel from Disneyland very crowded due to sharing with too many other hotels, shuttle to Disneyland from hotel is much more pleasant, only shared with Magic Circus. Read more

Genuine Hotels.com guest review

Good Points:- Very nice clean hotel, with good coutesy bus system to the parks. Bad Points:- The cost of dining and drinking in the hotel was too expensive for the quality offered.. Eight euros for 1 beer, fixed price menu in the restaurant at 29 Euro very average.

Genuine Expedia guest review

Hotel was ok. We were given a room on the lobby leve with a view of the the carpark and as we were the same level as the car park we couldnt open the curtains as there were always people near the window and I didnt like people being able to see in. Requested to be moved but they ignored the request. Room was ok but the walls were very grubby. Breakfast […] was included but was not very nice. My three year old daughter loved all the games in the lobby and like cereal so loved the breakfast. Great for convinience to Disneyland and the free shuttle was great and regular Definitely not what I call a 4 star hotel Read more

Genuine Expedia guest review

Hotel and staff were OK BUT the rooms were boiling - told a/c was now off for the Winter - open some windows - traffic noise flooded the room - ended up moving rooms to back of hotel

Genuine Expedia guest review

Everything was "fine". There is no way this is a 4 star hotel but it was what it was ie. close to Eurodisney and affordable. We didn't try the evening buffet as it was e27 per adult and e10 for our son. The breakfast was basic continental but decent quality. The one piece of advice I would like to share is: if you want to avoid getting ripped off by […] the Disney prices, just go one stop up on the train (come out of the station, turn right and walk 300 meters) and there is a huge and very good shopping complex. I met quite a few Brits who were getting a couple of shopping bags worth of food for less than the price of one buffet meal at the hotel. We bought: 2 baguettes, cheese, tomatoes, salami, fruit, crisps, nuts, almond criossants, and water, and was about e25. We were still eating some of the stuff 2 days later and we didn't buy a single thing at the park in 10 hours. Read more

Genuine Expedia guest review

Shuttle bus service was good. Food was appalling. Breakfast poor and never warm. Under staffed at dinner long time to be attended to for table & drinks. Shocking Uncooked pasta. Cold food. 25 euros a head. up and left to go somewhere decent even MacDonalds would beat this. Hotel comfort & location good. Just eat out.

Genuine Expedia guest review

Whilst the room itself was really nice, with a comfortable bed and bunks for the kids, clean and fresh sheets and enough space to fit two adults and two kids; a nice swimming pool with slide for extra fun; The food and service really let us down... The staff were genally quite unfriendly and did only the bare minimum. We ordered pizza from the bar which […] was soggy, and clearly a reheated frozen pizza... only to discover that they microwave all of their bar and room service food (and charge a premium for the service). The phone didn't work and it took three requests to have someone repair it, all of 48 hours after our arrival. All-in-all we were disappointed with it stay in this hotel. I would recommend this hotel for the comfort, facilities and cleanliness; but bring your own food, water etc... Or be willing to pay a premium for sub-standard food (which let's face it, is unusual in France, which is well known for the fabulous food!). Read more

Genuine Hotels.com guest review

Hotel was nice and comfortable. Food in the restaurant wasn't great but I think that is typical of all the hotels around the Disney park. All food is very expensive.

Genuine Expedia guest review

Hotel is ok. Food is not 4star standard. Overall acceptable for what's on offer. Too much money charged for what you are getting. Very expensive and the hotel knows there aren't many other options available within reasonable reach.

Genuine Expedia guest review

The hotel was nice, clean, and good location. However, the sheets didn't cover the bed. The towels were what I would expect at a Motel 6, but no wash cloths, so less than Motel 6. The buffet had a lot of food, but it was cold.

Genuine Hotels.com guest review

An unpleasent smile was in our room and in the whole floor (secend floor).I think its because the swiming pool in the first floor (the wetness or the chlor).We could not open the window because there was a teribble noise.

Genuine Hotels.com guest review

Decent hotel on the edge of the Disney estate. Suits families very well.

Genuine Expedia guest review

Large Hotel Very Busy

Genuine Hotels.com guest review

MY stay nice but this hotel is not 4 star Hotel the service is very bad.

Genuine Hotels.com guest review

We stayed in the Munchausen suite as it's perfect for families. You have 2 bedrooms, one for the kids and one for the parents! They both have flat screen tvs and there is an english speaking channel for the kids. We found the room to be very clean and there are things for the kids to do in the lobby area to keep them occupied while parents check in […] and out. Also unlimited use of the swimming pool which is great. However, the a/c in one of the bedrooms is ineffective and if you pick a time to go that is particularly hot then it's like sleeping in a sauna. Not conducive to trapsing around a busy theme park for 10-12 hours. We did speak to Reception and they told us they would sort something out for us but they never did. Read more

Genuine Expedia guest review

family room had not been serviced - complained - room was serviced after a fashion (duvet covers did not fit) - while we were in it- 7 yr old waiting to got to bed! old newspapers, opened chocolate packets left not enough teas milks etc for family room - breakfast q's ridiculous long q's when half the tables were free - no choice of juices absolutely […] extortionate restaurant prices - bar drinks 3 times UK prices good choice of buffet food but expensive - pool not big enough for number of guests Information desk staff WERE helpful - not a hotel I would stay in again but maybe all the Disney hotels are lacking in rapid service - an attribute which I consider essential especially when young children are anxious to get to disney parks (the q's are very very long to get in ) but once in very good value for money especially the Disney character parades Very expensive holiday ! Read more

Genuine Expedia guest review

Overall this was a nice hotel. The Check in procedure was the slowest I have ever been subjected too with a long long slow queue and having to return later for the room Key card. Then having to return and collect another Key card to use the swimming pool while we waited for the room to be ready.

Genuine Hotels.com guest review

It did not have all features of a 4 star hotel. The pool water was very cold and males ( not domestics) were found in female changing room on many occasions. However the breakfast was good and staff were friendly There were frequent shuttles to Disney Over all a reasonable option compared to the expensive Disney hotels.

Genuine Expedia guest review

The breakfast was poor. The prices of room service were expensive. I was charged 21 euros for a cheese pizza that wasn't even cooked and 4 euros for a cup of milk. Family members who we travelled with were kept awake at night by unsupervised teenagers running up and down the corridors at 2am. They complained at the reception and no action was taken […] . Read more

Genuine Expedia guest review

NICE HOTEL BIT RUN DOWN NOW GARDENS OVERGROWN. THE FOOD IN THE HOTEL VERY EXPENSIVE AND NOT WORTH THE MONEY WE WERE 103 EURO'S FOR DINNER MY GRANDDAUGHTER HAD A BOWL OF PASTA AND I HAD 2 SMALL PIECES OF SALMON EVERYTHING ELSE WAS COLD OR TOUGH TO EAT. TOTALLY NOT SUITABLE FOR CHILDREN. QUITE A FEW ARGUMENTS IN THE DINING ROOM OVER THE QUALITY AND PRICE […] OF THE FOOD. A FEW FAMILIES WALKED OUT. WE WENT TO THE POOL AND COULD NOT GET IN POOL TOO SMALL FOR THE AMOUNT OF PEOPLE AT THE HOTEL. Read more

Genuine Expedia guest review