4.0
out of 5
Excellent
(49 reviews)
(Neighborhood average
3.7)
Hotels.com Guest Rating
Hotels.com Guest Rating
TripAdvisor Traveller Rating
Enjoyed our stay as it provided the needs for the family of 4 especially the kitchenette where the cookwares are top of the line. Much savings in terms... of food. Taxi calls are fast though we have to walk for like 2 minutes as no vehicles can park in front of the hotel. Takes like 20 minutes via taxi to go downtown area where the tour sites are. Tried using the metro but information not really helpful. Turnoffs: I WAS ASKED BY THE HOTEL RECEPTION TO PAY IN FULL UPON CHECKING-IN AND I HAVE TO ARGUE WITH THEM THAT I ALREADY PAID IN FULL WITH HOTEL.COM. I HAVE TO SHOW THEM MY CONFIRMATION DOCUMENTS (BETTER BRING THESE PAPERS IN YOUR TRIP) AND THEY HAVE TO DOUBLE CHECK IN THEIR SYSTEM AND THE WAITING WAS SUPER STRUGGLE AND UPSETTING WHICH ADDED UP TO OUR FATIGUE DUE TO OVER 10 HOURS OF FLIGHT FROM SAN FRANCISCO. MY ADVISE IS TO PLEASE COMMUNICATE WITH THE HOTEL TO AVOID TENSION AND EMBARASSMENT ON YOUR CLIENT'S PART. We requested for a clean up of the unit even if we pay for a surcharge and provide us with clean towels etc. but their was no action on the part of hotel. Without these 2 main issues I could have rated the hotel with a 5 star rating. I have been a client with hotel.com for many years now. by a Hotels.com guest on 11/16/12