Be Live Hamaca Garden - All Inclusive

never give it a second chance, for less i was served in other locations and had an almost perfect sevice.

Genuine Hotels.com guest review

customer service was not the best the restaraunts were to complicated to book not the best experience

Genuine Hotels.com guest review

My husband to me on vacation for my 50th Bday to Boca Chica for a week, we stayed at the Be Live Hamaca Garden Resort. We stayed in a king size suite the room was beatiful and clean, but we had no hot water, when we tried to report it to the front desk, no one could understand what we were talking about because no one could speak or understand english […] well at all. They claimed they fixed the water but it just got luke warm for the whole week. the hot tub also had cold water, but the beach was beatiful hot with blue water. If you don't speak spanish youre in trouble you also can;t receive phone calls as well because they don,t understand english. Read more

Genuine Expedia guest review

90% of staff did not speak English, several power outages occurred, renovating but still open, smell of paint and burned trees

Genuine Expedia guest review

We went to for 8 days and spent new year there. Only one day we had hot water. They had a refrigerator in the room that never worked. The safety box in the room was never but we never used it because it had a lock with no key. We complained everyday at least twice a day and no one ever did anything. The bathrooms at the beach most of the time were closed […] or had no toilet paper. The food was good and for most part the place was cleaned too. Read more

Genuine Expedia guest review

THIS HOTEL IS VERY OLD AND NEEDS TO BE RENOVATED. THE FIRST ROOM I WAS IN THE SHOWER WAS BROKEN AND RUSTED, THE TOILET WAS NOT TO BE FLUSHED WITH TOILET PAPER, THE VANITY WAS STAINED AND RUSTED AS WELL AS THE MIRROR. ALSO, THE FURNITURE WAS REALLY OLD AND DIRTY, THE BEDS WERE LUMPY AND MADE YOU FEEL LIKE YOU WERE GOING TO FALL OFF AT ANY MOMENT. THE […] TOWELS WERE ALSO REALLY OLD AND HAD HOLES IN THEM. THE SECOND ROOM WAS BETTER BUT THE HOTEL IS VERY OLD. Read more

Genuine Expedia guest review

Hotel room was sparse and the bathroom floor was not clean. The bed was only made with a sheet and we had to look for a blanket. The blanket was full of holes as well as the curtains. The shower didn't work the toilet didn't work well either. Staff was neither friendly or helpful. Will not go back.

Genuine Expedia guest review

Right now this hotel is under construction and i belive that is not well organized in respect to that causing a lot of inconvinience to customers.Food is fine although there were just one restaurant open,italian. Maybe in the next year and a half it would be a 5 star hotel again.

Genuine Expedia guest review

Please do not reserve the standard rooms at this hotel! They are across the street from the main hotel, dark, uncomfortable, nasty, and the smell is terrible. In my first room there was a blood stain on the sheets, in the second room the electricity didn't work and there were no towels or soap. After complaining, they finally moved me to a different […] caliber of room which was inside the main part of the hotel. This room was improvement, however it was still not the best as the pictures and details portray this place to be. Read more

Genuine Expedia guest review

This was not s good experience for me. There was not hot water in my room, there was a smell and the staff was not family.

Genuine Expedia guest review

accomodations for sleeping are awfull the beds are horrible ,, in the morning my back was in pain beds should be changed immidiatly,,,, wifi i was told only 25 dollars per hour ,,,, food was ok ,, especcially in the italian restaurant wine is awfull ,, if you like wine with dinner buy your own bottle ,, as for the beer i dont know were they buy it awfull […] ,, one more thing take your own bar of soap if yuo want to be clean .. tthas all pb Read more

Genuine Expedia guest review

Years past it was great and now its a dump, to top it off most of the week no body had hot water. Go stay some where else.

Genuine Expedia guest review

Bad Food. Little variety. Hard beds. Lost power 3 times. Bad shoq.

Genuine Expedia guest review

This was the worst vacation experience I have ever had. The BeLive Hamaca Garden is located in a remote and unsafe area o Boca Chica. Check-in was terrible, my head was pounding by the time we finally got a room at around(6) six o'clock. The room was located in a veryy noisey area of the main hotel and there was a dead rodent smell in the bathroom. […] This was eradicated when we reported it to Guest Services. The two couples we were traveling with, had to change their rooms(4) four times, before getting "adequate" accommedations. We had to go outside the main hotel in order to eat. So on the days it rained we ended up getting wet. There were no umbrellas available for guest. There was no room service offered and the food was substandard. The three (3) "specialty" resturants did not exsist ( one resturant serving a different "cuizine" each night, with limited setting and limited menu items). We stayed at this property based on the reccommendation of an Expedia Agent, Again, this was the worst vacation we have ever had,and we vacation often. Read more

Genuine Expedia guest review

Unfortunately my visit to The Hamaca Live was not a good one. Service, room, food and overall cleaniness was not to standard. My toilet had a huge leak, when I made the front desk aware, they said they would send someone right away-never happen. I was forced to put one of the only 2 towels I was provided on the floor everyday; until I checked out. They […] consistently rang out of beach towels. My bed only had one fitted sheet, I was forced to turn off my AC because i was freezing at night. My hand towels were not refreshed or replaced on a daily basis. The food was the same everyday and almost depleted way before it was time to end. The vendors on the property that sold souvenirs were way too pushy. The male staff was way more sociable then need be; made me feel very uncomfortable. Guests were allowed to bring in outside "working women" for companionship for the night, weekend etc. This made the atmosphere very cheap. I would not recommend this hotel to anyone. Read more

Genuine Expedia guest review

For this hotel to be rated as a 4 star is very, very disappointing. I checked in later than the standard 3 o'clock and when I arrived there was no bell person to assist me with my luggage. The front office attendants were pleasant, however, not very informative as to what time are meals served etc. The check in process was not smooth at all everything […] had to be prepaid vs having the comfort of everything being charged to my account. I had to pay for a safe deposit box, which I thought this was included in an all inclusive hotel and did I mention it's a 4 star.I had stayed in another hotel in Santo Domingo called BQ Santo Domingo and there I received 5 star service. It was a total of three people my mother and my elderly (90 year old) grandmother that stayed in Hamaca. I had to rent a wheel chair and I was given the biggest run around just to rent the chair and it was broken as well. When I arrived to my room which was not very clean, there were only two towels for a total of three people and one quilt for a two bed room. Good luck trying to reach room service after 10 o'clock for a supposedly 24 hour service line. I had to walk back to the front desk about three block distance to ask for extra towels and quilt. Something that was very disappointing in this hotel was to see the local call girls lounge around the hotel waiting for there next client. On a brighter note the food was great Read more

Genuine Expedia guest review

This hotel was not what I expected. It was very beautiful to look at. I'm a clean freak so the dirty tub bothered me and I had to request another room. Our new room had a water leak, dirty mirrors and rusted faucets. I had to clean my room and sanitize before touched anything. My friend and I spent most of our time on the beach and that was very relaxing, […] fun and exciting. The water sports were most enjoyable. The hotels workers that service the equipments on the beach were very friendly. Read more

Genuine Expedia guest review

never recommend a disaster and the worst hotel i visit,if is your first time in DR pleaseeeeee!!!!!! do not waste your time and money on this hotel.

Genuine Expedia guest review

first of all the resort in under construction all around the grounds. there is only one restarant open as the others are under construction. the air conditioning did not work properly in the room and in fact the whole air conditioning system in the entire building went down for hours. there was no hot water or water pressure the entire time we were […] there!!!! perhaps when all the construction is done in two or three years maybe things will be differant. the staff was allways very helpful and went out of their way to be of service to you. the food quaility was not very good and was mostly buffet style with very little selection. Read more

Genuine Expedia guest review

the hotel that you see online does not look the same in person, the staff was helpful in trying to move us around to find a comfortable room., they did the best they were really nice however, more staff per shift is needed, there is really nothing to do at the hotel,and its to far away from downtown.The food is pretty good but after the 3 nights it […] gets tiring eating the same buffet food, additionally the alcohol is terrible and low budget. I would not come back to this hotel again. Read more

Genuine Expedia guest review

You let me down. I complained immediately about the TV. 4 DIFFERENT technicians came to room, TV was exchanged for another. The problem clearly was the divison of the signal (you are using splitters too extensively). After an entire day of this, visiting the front desk, waiting for technicians, trying to get guest services to answer their phone - I […] got a person Yolanda to write that my room would be changed by 4 the next day if no solution. That finally happened - room was changed by gerente to one with no functioning Air conditioning. You were playing with me right? - what a joke - you wanted to "show me" - you did. I elected to stay in AC with no TV. I went to childrens area and sat on floor and watched TV there. Read more

Genuine Hotels.com guest review

The hotel itself is nice! Sorounding not so good! Food very poor, no good, my last 2 days the hotel got a new chef, food was a little be better, not enough choices & not cook well. Drinks are ok, Beach nice and clean. People are friendly. Shame such a nice location/hotel and it feels like a motel, 2 many local women in and out. No good for families […] with kids. (This hotel should be in San Icidro where all the DR motels are located). Read more

Genuine Expedia guest review

This hotel need rush a remodelation. The prostitucion is more and more and nobody do nothing. Not have a hot water, the room smell bad.

Genuine Expedia guest review

The room din't have hot water, I make a reservation for the pelican restaurant and when I whent there it was close the food was bad

Genuine Expedia guest review

I never leave reviews, but there is no way I am not going to this time. Let me save you some time.. DONT GO HERE! 1st of all, I understand its not a top of line Las Vegas hotel, or a 5 star in the Bahamas, but when you dont have running water in the rooms, phone doesn't work, tv is broken, your refrigerator is better off being an ice cooler and your […] safe is a metal tin box that you have to pay for a key to use..you NEED TO UPDATE YOUR RESORT. One day into the trip I got my room changed, to a better location, seems like they break it up Ghetto, better, and then the beach. I ended up in the middle class, still the beds were like rocks, it took 3 DAYS! for room service to bring me a Coke! I had to go track them down after days, and hours of calling them. The reception area is the worst! Not organized at all, everyone forms lines through out the day to complain, and all they do is give you a smirk and ask you to come by later and they will see what they can do about your issue. The non stop harassment by the guys on motorcycles outside the resort and in the casino in their attempt to sell you cocaine, weed, and hookers made this trip horrible. They will follow you for miles down the road and talk you to death. They even followed me into the ocean, and they were wearing jeans and a button down shirt. I have written letters to various people in charge of the resort, and no one responds. I will say that the security, and beach personal were top notch! other then that it SUCKS!! Read more

Genuine Expedia guest review

Beside the room service that was horrible that's my only complain. But, beside that everything was good n gorgeous. 100% recommend to everyone visit.

Genuine Expedia guest review

I travel a lot for business and am used to Hampton's, Hilton Garden's, Marriott's, etc. After reading the reviews, I wasn't expecting the same quality at an all-inclusive resort outside of the US. If you walk in with that mentality, you'll likely be satisfied with your stay. A few things that could have been improved: water pressure in the shower (it […] is basically a drizzle), slow check-in process, and including a light blanket on the bed (they standardize the rooms with sheets-only now?). The buffet was just that -- a buffet; nothing too great and nothing to terrible. It does get a little old after a few days so be sure to take advantage of the free gourmet restaurants, they're worth the reservation. We also traveled off of the resort and into the adjoining market a few times. This was definitely a unique experience. I would definitely only recommend doing this during the day and with other people. The vendors are more-than-persistent, but the experience is unique to Dominican culture and if you negotiate, you can get some great deals! I would also recommend going on a few of the excursions -- we went riding on ATV's for a few hours and also took a day trip to Saona Island. Definitely worth the $55/person for a chance to see the Caribbean in a more intimate setting. After all is said & done, I would return, with an extra blanket in my bag. The clear water, clean common areas, and extra restaurants/excursions/activities are all worth the reasonable price. Read more

Genuine Expedia guest review

I just came back and me and my boyfriend really enjoyed ourselves. Good food! Beautiful beach and pools! And great shows in the night time. We stayed in the garden view hotel room. Room was nothing special but it was perfect for us. The only complaint would be the people in the front desk. They weren't the most helpful. The servers, bartenders and entertainers […] were awesome though! Overall, had a blast. I would go back! Read more

Genuine Expedia guest review

We spend 45 minutes only at the reception to check in which repeated more times afterwards when we reported more issues found in rooms. Only one person at the reception seemed to understand his job - young male I cannot remember his name. We had more issues with the room keys, fridge did not work for couple of days, TV was fixed on the second day, room […] safe advertised but not working, flies in the sink, water did not work during the night - went to airport without a shower .. The beach was very shallow, not great looking, beach bar full of bees, snack bar later in the afternoon not checked - half empty, dirty. The pools are nice, spa staff very pleasant and we enjoyed the good wine and food in the buffet. We booked also some shore excursions which were ok. I would not recommend this hotel to any of my friends. Read more

Genuine Expedia guest review

The service and the food its awfull.. I dont recomend this hotel

Genuine Expedia guest review

Pros: Nice beach, good scuba diving shop, close to airport Cons: Basic rooms, staff not very helpful, check-in/check-out times long, not very flexible when adjusting reservation details. There's not a great selection of resorts in the area. I would avoid this resort if unless you have no other options.

Genuine Expedia guest review

I had a great time at this place. Hotel is good, staff is nice (especially animators did a good job) , all inclusive really great. I canť understand why are people complaining... If u want to have nice vacation, u can have it everywhere. But this hotel is perfect place where u can have great time. (if u want to). I really had fun and I am definetely […] coming back soon ! Read more

Genuine Expedia guest review

I hated this resort. If i list everthing wrong I wouldn't finish today. Too many locals. No hot water. Called for service and wasn't helped. Overall just not a place to go if you have very high expectations. Juan Dolio has better resorts. But Punta Cana is the place to go.

Genuine Expedia guest review

Don't think I'll be making a trip back. The room was is bad condition, the service was horrible. Waited an hour to check in. It was a buffet yet nothing looked worth eating... only bright side was the beach was nice and the scuba diving was great. But neither of those are controlled by the hotel. I'd just make it a day trip if I were you.

Genuine Hotels.com guest review

I went with my bff for her birthday and it was terrible!! Dirty and the staff are lazy and they do not want to help, everything has to be fought for they make you work and walk everywhere for food res., keys, towels ... Everyone there complained the stay is really not comfortable

Genuine Expedia guest review

The look of the hotel could use an upgrade. The actual beach is the best thing of the hotel. Food buffet was below average, lots of flies and food was not always fresh. For dinner make sure to make reservation a day in advance and early in the morning. Stay away from local streets to avoid being hustled for your money and try to negotiate all prici […] ng. Read more

Genuine Expedia guest review

I wont ever stay here again! very disapointed with hotel room and service. If your an american the hotel staff seems to enjoy putting you as far away from the main lobby as possible, Air conditioner didnt work I had to call the front desk 3 times and still never came to fix it untill I walked to the main reception area and yelled.

Genuine Expedia guest review

We had no hot water the entire week ( I had 2 rooms). I complaint about it and they did nothing about it. They do not answer the phone at the reception desk after 11 pm. I had to go in person to notify them that people were fight during the night and we couldn't sleep. They said they will send security over, but am still waiting for them to come. Another […] time people were hunging out all night drinking and making a lot of noice, still security did nothing about it. During the weekend was a mad house. They let the locals to stay in and there were very long lines at the buffet to eat. At the restaurants you had to make reservations the day before and was always booked even though the times we attended the restaurants were pretty empty. My room was at the garden and in order to get the beach we had to cross over a small street, with people offering, cocaine, marijuana, hookers, of all colors and basically anything you could imagine. Please stay away from this hotel, nightmare for families that need to relax. Spoke with other residents and heard other stories like, someone lost $400 from the room. Other had noisy issues even though they were above the reception. The big pool wasn't so clean. Undortunately, I had to go to the hotel medical office and it was darker than night club, I had to use my iphone light for the assistant to be able to see what he was doing. Check in lines were long and slow. People speak limited english for a resort. Did I mention the power outages? Always Read more

Genuine Expedia guest review

The rooms advertise thru the different websites do not reflect the real thing. What you see in the pictures for a standard room looks like a 10, but when you actually see the room it looks nothing like what you booked (rating 4 or 5).

Genuine Expedia guest review

It was a disaster,rooms were kept in disrepair ,dirtyetc.etc

Genuine Expedia guest review

Staff is horrible , shower didn't work all weekend manager didn't seem to care They all need a leAson on what good customer service is.

Genuine Expedia guest review

ihave king size bed and then give full size bed for my honey moon night bad hotel

Genuine Expedia guest review

the people there were not helpful in check in they stuck us in a room were the shower didnt work needs to be updated the rooms u need to know alot of spanish speaking managers are never around for help they call this 4 star i call it a 1 star and hookers in and out alot if u go get a drink at outside bar they keep talking u have to interupe them for […] help all the time i wanted to go home as soon as i got there i did see this one guy he must of been in charge of the food if people saw him u saw people working i thought what the hell happen then i saw that guy he must of been in charge of the food that place will go down if it stays like that the gym nothing worked broken i was very disappointed even the food Read more

Genuine Expedia guest review

The resort needs a lot of updating, had to switch rooms (not until Sunday because they had none available due to the locals being there) because our air conditioning wasn't working and should of switched rooms again because the shower faucet would not turn off and was constantly running but we just didn't want to fool with it. They let the locals in […] for a cheap price so Saturday's and Sunday's are a complete nightmare. Checking in on Saturday was horrible and stood in line for over an hour and staff members just don't seem to be in a hurry or have no organization to when you check in. . Monday was a better day, less crowded and peaceful. The resort grounds were pretty and the beach was very very calm and beautiful. Read more

Genuine Expedia guest review

Nice place for a quick stay in an all inclusive. Had a very long wait to get our room even arriving after 6pm. Beach is fantastic an easily accessible. Food was slightly better than I had anticipated for an all inclusive.

Genuine Hotels.com guest review

WOW! This resort has no clue on what GREAT SERVICE or FOOD is! It took my family 3 HOURS to check-in just to realize that our reservation was messed up. The rooms we booked were not the ones we received. The quality of the food is EXTREMELY POOR! There is no ALL-INCLUSIVE at this resort. For example, the medical facility they have isn't even part of […] the resort, meaning that all services there must be paid out of pocket. The safe boxes are also NOT included in the deal, there's a surcharge per night. We were also giving towel badges and if they weren't returned during check-out, there would be a surcharge. The restaurants that are supposed to be open with the All-Inclusive package with reservations weren't even open everyday unless you paid out of pocket. The lights went out like 4 times within my 5 night stay. The alcoholic drinks were made from cheap liquor and out-dated mixers. No cranberry juice was ever found. The non-alcoholic drinks were HOT, they ALWAYS ran out of ice. The elevators worked when they pleased. The water is disgusting. The rooms are so out-dated with the exception of the Presidential Suites & Lofts.The Casino is a total JOKE. FALSE ADVERTISEMENT should be written all over this resort. STAY AWAY! Please save your money and time for another resort. I highly recommend somewhere in Punta Cana, Dominican Republic. DON'T EVER visit a Be Live Hotel. My family & others (fellow tourists) were truly disappointed and said they will NEVER return to that resort again. Read more

Genuine Expedia guest review

It took more than one hour to check in. Most of the staffs didn't speak english. The room was very outdated. The furniture were old and falling apart. Mosquitoes were all over. It took almost 4hrs to get some fresh towels. I had to go the front desk and "raised hell" for them to even change my room. The worst hotel I ever stayed in. I wouldn't recommend […] it to anyone. Read more

Genuine Expedia guest review

I had not stayed at this Hotel for a long time and had read some negative reviews but I was pleased w/ my stay. The staff was as friendly as I had always found them before. The buffet meal is adequate in variety and taste, and the restaurants you can reserve instead were very good. The beach is top notch although they need to replace some of the equipment. […] If you are not expecting a 5 star resort for a 3 star price you should be happy. Read more

Genuine Expedia guest review

This is my 3rd visit to this hotel and I'm never going back again, the rooms need a lot of maintenance work. The staff is very friendly, but it get too crowded on the weekend with people with a day pass and you can't even find a place to sit down to have your dinner, they have 5 restaurant, but only one open per night and you have to make reservation […] 24hrs in advance or eat at the buffet. They have a bar at the main pool but it's only open on the weekend when the pool is crowded and the bar attendant can't keep up with the customers. Very disappointed and never going back. Read more

Genuine Expedia guest review

fair fair fair. Not as expected but ok. The airline was horrible

Genuine Expedia guest review