Paradisus Palma Real Golf & Spa Resort All Inclusive

It is so hard to choose the right hotel in a country you have never been in. I initially booked the Grand Paradise which was completely AWFUL!!! I immediately got on the phone with hotels.com, gave them my price range and within minutes I was booked at Paradisus! The hotel was amazing and service was top notch. We ended up staying at Th Reserve which […] is their more upscale hotel within the Paradisus property. We were upgraded at no charge due to limited availability at the main hotel. We had access to the Reseve property as well as the Paradisus property. The surrounding area was fine, what can be expected. I would highly recommend this hotel, it was a fabulous experience and I would definitely go back! Read more

Genuine Hotels.com guest review

Me and my wife spent weekend in this resort. We had a great experience! The resort offers you a complete structure for spending some relaxing days in the caribean. The beach is one of the best in Punta Cana, staff is very friendly and the restaurants are amazing. I strongly recommend you to spend a litle bit more and book the Royal Service, which will […] give you access to all private areas, and make your experience unique and personalized. Read more

Genuine Expedia guest review

amazing trip, would love to do it again. no complains except for weak internet (wifi)

Genuine Expedia guest review

This resort is superb. I gave it at 5 stars. One tiny issue that we were not happy was the Internet connection is extreme slow in the room and the TV is too small. Other than that, everything else is perfectly expected what we paid for. Lastly, we were not a big fan of a fancy restaurant there as the wait was too long and food took longer to be brought […] out. That said, we wouldnot want to go to those formal restaurants as the food was just OK and to avoid the wait I would be happy at the buffet or casual restaurants with faster service. You would not want to stuck inside the restaurant for 4+ hours diner while you would save time for other event/activity such as music/stroll etc... Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

Get resort....Staff was very friendly. Everything was fantasic, from the pool to the beach. Only wished there were more places to eat or that we could eat at the restuarants during the day, not just for dinner. The buffet was not good. And breakfast could have been served longer, but that's just cause we were late risers.

Genuine Expedia guest review

A week in "Paradise"! We went to a friend's wedding, which was wonderful. My husband was in heaven to be playing tennis almost every day. The spa services were professional, and I highly recommend them. The casino was fun, especially because I was able to play blackjack for several hours and either come out even or be ahead of the game with a couple […] of bucks. The water in the ocean was warmer then in the pool. I could not get enough of the ocean, One befriends people from all over the world, which is always very exciting. The buffet in the morning was very good, and the Italien Restaurant "Vento" we highly recommend. Coming from California was a long trip, but my husband wants us to return. Read more

Genuine Expedia guest review

My boyfirend I met my sister and some friends. We all had a great time. The hotel its self was great. The service was excellent. I see why other have complimented the staff --they were was fantastic --making sure we were happy. The food was good...lots of it and the bartenders kept your drinks as full as YOU desired--not pushy or stingy. There was swimming, […] sail boats, kayaks and lots activities and lots of extra excursions (snorkling with Stingrays and deep sea fishing) if you wanted or just hang out. There was WIFI if you wanted to just browse internet. I would go back again in a minute! Read more

Genuine Expedia guest review

The resort was very nice, beautiful grounds. The only thing we didn't like was the fact there nothing to do at night. The casino was extremely small and we had to leave the resort in a taxi to go other places at night.

Genuine Expedia guest review

wonderful upscale hotel with great service and beautiful beaches.

Genuine Expedia guest review

Everything was perfect! Great and accommodating staff. Worth the extra dollar there was no comparison to other resorts in the area. Food was great many different options we have a son who is allergic to multiple foods and the chefs at the restaurants cooked him special dishes. It was such a relief as worried about that. There is so much to do at the […] resort there is no need to leave but if you want to they will make arrangements for. The Family Conceirage was worth it for helping you get reservations to restaurants and do special things. We never go to the same place twice but are seriously thinking of going back next year. Read more

Genuine Hotels.com guest review

English, English, English, learn some basic English please. It is very difficult to communicate with hotel staff members when they don't understand what is guest needs. Although I had a hotel suite which I did not book by the way, it was a bit out dated. The bedding needs upgrading immediately and so does the wifi connection. I could have done without […] the random daily black outs also. Read more

Genuine Expedia guest review

We arrived at our room and there was a dirty bathroom seat. However, most of the trip was an enjoyable stay. It was probably the best resort we have stayed at in the carribean in terms of the spa, amenities, grounds, and food. The main pool could have used more entertainment during the day time though. Overall, it is more of a chill vacation if you […] want to indulge in food and relaxation. Read more

Genuine Expedia guest review

The hotel views, staff, and amenities really recharged me with unbelievable rest and relaxation.

Genuine Expedia guest review

nice place, food was ok(expected better), very nice pool.

Genuine Expedia guest review

i stayed for 7 days with royal service and i was overall pleased. A couple of things need to be attended to for future customers. The villas needed more maintenance i.e, the shower was missing a head of the bottom jets, the radio on the dresser wasn't working properly. Room service was called multiple times and I would get continuous ringing, busy signal, […] and eventually no answer. After calling the front desk, I was told to keep calling but I ended up with the same result, but after many attempts of calling I eventually had a live person answer. Wifi was an issue as well. The connection was very poor. Any device that used wifi it would connect and disconnect continuously and it was very frustrating. Read more

Genuine Expedia guest review

Hotel staff was very kind and helpful. I left a 200.00 peso tip one day for the housekeeper and the rest of the week she folded my dirty clothes and put them in a pile!!! I mean if that isn't above and beyond, I don't what is. Sure there were one or two of the staff that weren't as pleasant as the rest of the staff but hey you're going to have that. […] The A/C in my room worked very well. As for the casino, meh. Maybe the rules for gambling over there but the experience on the slot machines for some of the people I was with was very unpleasant. On three different occassions when someone from our party hit a pretty good pay out ($100.00 - $200.00) the attendant in the casino would come over and make them change slot machines. After the person would get up from the machine he would openit up and tinker around with it. Then he would try to entice the same people to go back to the same machine as though he knew they weren't going to win on that machine any longer. I that happened everynight we were there in the casino. So other than the experience in the casino our stay was great. Drinks are good, the buffet has a pretty good selection of food everynight and during lunch each day. Didn't get to the specialty restaurants because I was too hungover from the night before to make be able to make reservations on time. Definitely will return to this place when I go bacl to the Domincan. Read more

Genuine Expedia guest review

The hotel was amazing!!! Would definitely go again and again. The service was just spectacular from the moment we arrived until we left. The only thing I had an issue with was that there was a poor or barely any selection of DOMINICAN FOOD!!!!! I understand it is a resort and it caters to tourists but when I go somewhere I expect to have the cuisine […] from the area I am in, call me crazy. Read more

Genuine Expedia guest review

The hotel itself is great the rooms however has a scent that is not very pleasing. Even my hair and clothes - we did not wear has the scent. The food however, was excellent, as well as the staff. The restaurant are not as good as the buffet. If I could change the rooms and make them more contemporary and loose that horrible scent I would give it 5  […] stars. Read more

Genuine Expedia guest review

I would recommend this hotel to anyone staying in the DR. The views and pool was beyond amazing and from what we could tell, better than other resorts in the area. The staff was very friendly and eager to please, especially Ramon at the Aqua pool bar. Our experience would not be the same without him, he was excellent! My only critique would be it took […] a few days to understand the way the hotel worked in terms of dinner reservations. When we tried to call, no one would answer. Going straight to the guest services desk was easier. Read more

Genuine Expedia guest review

#1 in punta cana!!!! Best rooms, food and service. Recommend 100%

Genuine Expedia guest review

Pictures of the hotel are very accurate.The pool was enormous and well maintained. The food was great and any issues we had with the room were handled immediately.The staff was polite and courteous. The beach was beautiful. It was large with plenty of well kept beach chairs. The only drawback was that there was a ton of seaweed in the water. Not sure […] if this is a result of the geography or the weather. The kids wouid not get in the ocean but, the pool was large enough to keep them entertained. We truly enjoyed the hotel. It is definitely our favorite and we hope to return next year. Read more

Genuine Expedia guest review

This was a great place for both Families and couples! I would suggest older kids as the pool doesn't have slides and such but it would wonderful for teens. My parend (whom i went with) loved the giant pool and wonderful gardens!

Genuine Expedia guest review

The beach is beautiful, but there is a tremendous amount of seaweed in the water so you don’t get that clear Caribbean blue look and you get seaweed on you when you go in. However, the pool is very nice. The rooms at the main hotel are very comfortable as well. The service is not so fabulous in the restaurants. Don't worry about staying at the Reserve […] because it is "off the beach".. the golf cart is always available to take you the 3 minute ride back and forth. If we went again, we would stay at the reserve. While not a perfect resort, it gave us all of the relaxation we needed. Read more

Genuine Expedia guest review

Two things : Breakfast we had to make contact with one host to get proper service ,eg. ask for a simple thing like coffee and they would never bring it. So every morning we sat where the host,that did for us, where she was working so that we could get the service. Second : I didn't like the idea that you needed to pay more to have special privileges […] at the hotel , it was a clear distinctness. For that reason alone I'm not sure I would recommend the Hotel. In today's economy money is very dear. Read more

Genuine Expedia guest review

Great staff and the grounds are well kept. Love the fruits . Need to lean up the beach but everything else is beautiful

Genuine Expedia guest review

The hotel and resort is beautiful, service is amazing and everyone was so kind.

Genuine Expedia guest review

The view and the food were good. It was difficult to get a reservation to any of the restraurants that required one. Its better to just stick with the buffet. The room was nice and clean and about 75% percent of the staff were kind and provided good service. Others were rude and seemed to either not like their jobs or be angry at you. The pools were […] nice and I liked the swim-up bars, but the pools closed way to early, 7pm. Finally, dont use any of the coupons they provide for you if you take the tour and go to the other hotel for breakfast. If you do, you will find yourself debating with the staff when you check out about the charges on your credit card. Read more

Genuine Expedia guest review

The hotel was nice. We had a suite, but totally unnecessary since it was all inclusive and no need for kitchen or dining room. The foliage and landscaping were beautiful and very well kept. The casino was a joke, it only had about 30 slot machines and 4 blackjack tables. Was very difficult to get dinner reservations at the nicer restaurants and they […] are very strict about the dress codes. There is a very heavy emphasis on time shares and buying property, but we learned our lesson about that at Atlantis. Lots of beach/ocean activities. Read more

Genuine Expedia guest review

Everyone was very accomodating, though you have to realize things happen at a littel more relaxed pace than here in the states. Very nice atmosphere, kid friendly -though not kid focused, it is not too loud or boisterous, but entertaining nonetheless- fine for my 11 year old, but maybe not the best choice for those younger than say 5 or 6. Only downside […] we experienced was difficulty in making reservations at the restaurants on site -do that as soon as you can when you arrive. Read more

Genuine Expedia guest review

We had a reunion group of 11 friends and our trip was amazing. The resort is gorgeous, very luxurious and well-maintained. The staff was friendly and attentive, these people work VERY HARD to ensure guests are having a good time. We hung out at the pool and beach every day, Luis and Gloria were right there serving up the drink of the day or anything […] we desired. Yubi and Jose led us enthusiastically in dance lessons, activities and games and I really enjoyed it all although I don't usually join these types of activities. Their fun attitude is inspiring and they work round the clock to make sure guests are having fun. We visited most restaurants, including Vento, Bana, Naos, Market Grill and Passion. They were all good, especially Vento and Bana. Passions was not my cup of tea, more for serious "foodies" with gourmet tastes. My friends loved it however, especially the tasting menu with wine pairings. Entertainment was varied and enjoyable, good salsa bands and beach party. We participated in yoga, sailing, pilates, spa services, beach, pool, dancing, cocktail making. Only complaint was snorkeling - very unhelpful people at watersports desk, only interested in selling "better" activities. Overall great time! Read more

Genuine Expedia guest review

We as a family had a wonderful time in the Dominican Republic/Punta CANA . Paradisus Palma Real was great. We paid but did not get The Reserve but that was Expedia's mistake not the hotel. Will file a claim to get money back. The food, nightly shows and the staff are great. Go for the ZIP LINE excursion by VIP not the ATV ( Lots of people and you go […] slow-not fun at all as well as it being far away.). Watch out when you book because there are more than one Paradisus hotels. It has to be Palma Real. Room was good for the downgrade (paid for better). It lacks organized daily activities. They have a few but nothing real. Don't make reservations in the restaurants you have to pay for or even the others, the buffet is fantastic every night. All and all a wonderful vacation. Read more

Genuine Expedia guest review

before booking here..#1. When you arrive, IMMEDIATELY try to book your dinner reservations at the "nicer" restaurants because they are going to tell you every day they are booked between 6 and 9;45 pm.Even 5 days in advance! .WHAT??? We could not figure this one out. # 2. your "fully stocked mini bar" does not include any liquor, only 2 beers, 2 sodas […] and two waters, that is it! IF you want it restocked again on the same day, a $ 5.00 charge will incur..#3 Do go out like the rest of the inconsiderate people and put your towels on your beach chairs at 6;00 am because they do not police the "no saving of chairs" rule. If you don't, be prepare to not find an umbrella/hut. #4 The very relaxing and beautiful chairs/beds you see with the large cushions for the beach and pool on their website ARE NOT INCL for you unless you pay the fee to upgrade to royal service..The rooms are very nice but the service here is not very good and all of your frozen drinks WILL all taste the same..Really sad b/c with some good mgmt this could be a 5 star place...The Domincian is a budget minded vacation spot as everyone we talked with from diff hotels ALL had the same exact experiences..They seem to cater to Europeans and South Americans as there are very few english speaking employees...As an american, I would go back to the Bahamas, at least they seem to cater to the US a lot more.. Read more

Genuine Expedia guest review

Outstanding. Enjoyed the complete time we were there. Staff was great!!! Food was out of this world!

Genuine Expedia guest review

We arrived at noon time Wed. We asked for an upgrade to Royal Service. Butler and other extras sounded nice, We were given a tour of the property and finally by 3pm were in our room. Disappointed was the general stay. At 6pm we started calling for our luggage. like the entire trip the response was always the same. "absolutely, right away" unfortunately […] that never was the case. The phone they gave us to call our butler never worked. The ac and lights in the room are on motion sensor so as soon as you stop moving they shut off. Makes for a hot night. Most items in bathroom like Qtips ect packages were empty!. Mini bar is supposed to be filled daily. We had to call time after time for this free service. The expedition service writers were a rip off. Expedia has same services much cheaper and right in the hotel. Did Punta Cana buggies tour also a disappointment. Buggies were old broken and dangerous and the entire tour was just bringing you to places th locals could try to sell you stuff. The resort, beach and area were nice but for the price and promise it was disappointment. Averostar is supposed to be much better. Beware of the 6 hr sales pitch to buy into their vacation club Read more

Genuine Expedia guest review

Food was terrible....they don't tell you that you can only access 3 restaurants...

Genuine Expedia guest review

We decided to opt into the Royal Service program and it was worth the extra money. Our trip started off a bit rocky (clogged drain in the tub, no room at the pool, no towels brought to the room), and after speaking with the RS staff on the second day, everything was excellent. The staff were friendly, the beach relaxing, food was good once we discovered […] the places that we prefered (Gabi Beach). Read more

Genuine Expedia guest review

Just got back yesterday from Paradisus Palma Real. The service isn't very good. Making reservations at the restaurants is impossible unless you pay more and use the Royal service. The food isn't good either...not much taste at all! (Vento was the best restaurant there). If you have trouble just ask to talk to the managers!! BUT... the resort is the […] most beautiful place I've ever seen so that made up for the lack of service. The spa and spa staff were amazing and the bartenders are awesome!!! Read more

Genuine Expedia guest review

Excellent facilities, but very bad service and food I would rate as average. This is an all inclusive hotel with limited services. Guests are Obliged to do an upgrade for an acceptable service. Service at the beach is very poor. At dinner you may have to wait up to an hour to be served food. The waiters and bar tenders provide an acceptable service […] only if there is a tip in between. In general we do not get what we paid. Read more

Genuine Expedia guest review

I would HIGHLY recommend this resort to anyone looking for a great all-inclusive vacation. We thought that visiting in June would mean uncomfortably hot weather, but it was really perfect with the ocean breeze. The resort itself was amazing--beautiful landscaping, plenty of beach side/pool side lounges and cabanas, amazing food, and well-groomed beaches. […] The staff was also extremely accommodating. We always felt safe and like the staff really cared about the quality of our stay. I would definitely suggest upgrading to the "royal service" package because there are many, many perks involved that just make the overall visit that much more enjoyable. One evening the butler set up a bubble bath with rose petals, chocolates, and sparkling wine. How much more romantic can you get if you're there with your mate? We spent a morning at the spa, which was a little pricey, but the staff there also made it a worthwhile visit. The evening entertainment could leave a little more to be desired, but we weren't really there for those events anyways. The only thing I did not like about our room is that the toilet stall has a glass frosted door with openings on the top and bottom, just like a typical public restroom, so you feel like there is no privacy in that respect. All things considered, we hope to go back in the future. We loved it! Read more

Genuine Expedia guest review

Amazing experience! The hotel was breath taking! There were amazing restaurants and landscaping. The room was beautiful. The service was the best I have ever experienced. We cannot wait to go back!

Genuine Expedia guest review

Very nice hotel. Food was excellent, and there were enough choices to please most anyone. Vento (Italian) was very nice. Good wine selection, and pasta dishes were outstanding. Rooms are spacious and well appointed. There were more. Puppies than families, but the staff went out of their way to make everyone comfortable. Would certainly go back.

Genuine Expedia guest review

Nice place, good food, friendly staff...Some rooms need renovation.

Genuine Expedia guest review

This was our first all-inclusive vacation and I must say that we might ever do anything but all-inclusive. The hotel was gorgeous, the staff pleasant and helpful, and the amenities were top notch. Our resort was part of the Melia International group so there were even more exclusive upgrades available when we arrived, which we passed on since it was […] our first time in this environment, but we will probably do the next time we go. Do not hesitate to negotiate or simply ask for a better price and while you not get it, they will work with you. Tips was also a nebulous area but we tipped whenever we felt service was exceptional or fast. We found bartenders who kept the drinks coming before you were done...tipped...waiters whose service was speedy and top notch....tipped...maids (who came 3 times per day mind you) who brought you whatever you desired...tipped...I hope you get the point, but that's how we did it and there's nothing that says you can't do it your way. There is no expectation of a tip. The beach was fantastic and relaxing. Our resort included snorkeling, parasailing, and a bunch of other stuff you normally have to pay extra for. I strongly recommend Punta Cana and specifically the Paradisus Palma Real to everyone! Read more

Genuine Expedia guest review

The resort is very nice and the majority of the staff are great. We had a bad experience when checking out. We were charged for something ($80) that we should not have been. Ended up with a heated exchange with the front desk employee who would not budge. Asked to speak with a manager several times, but the request was ignored. Finally had to leave […] for the airport (after a 45 "argument"). Apparently, they do not adhere to the customer is always right mantra. Read more

Genuine Expedia guest review

Chose this resort for the unlimited complimentary green fees (for husband) and the all-inclusive offer (for me, I'm pregnant and didn't want to spend vacation deciding food or activities). I have to say we thought this resort was very nice & swanky and had better beach access. It's one star below Four Seasons (2 if you count prompt service & food) […] but for the deal we'd definitely recommend. Our room was great but check-in took forever (welcome to island time) and I was disappointed we had 2 full beds instead of a queen/king but we refused to wait for another room so just enjoyed having 2 beds to use. Another bonus: we went right after Spring Break & right before tropical storm season so the resort was not crowded at all. Never had to fight for huts, wait for towels and VERY FEW FAMILIES/KIDS! Perfect weather-very low humidity so no bugs! We want to pay compliments to our "personal concierge" Edgar Gonzalez; he was extremely professional and spoke the best English (rare). Warning: they press you for some time (90 minutes!) for a "special invitation to their vacation club." We caved in as a favor to Edgar since he looked so disappointed when we tried to decline in advance. Btw: green fees may be free but you still have to rent clubs (if even available), pay for cart, balls and shoes. Overall: I grade service B- at best , C in buffet area, food is fine/OK, resort and beach spectacular. Read more

Genuine Expedia guest review

Very friendly and helpful staff. Well kept facility. Pool bartenders were outstanding and very attentive and fun. Ramon (Fuego) is very entertaining and makes the pool a fun experience. We also loved the personal concierge we were given. Alvaro (A.C.) made it very easy and took care of our every need. He set up dinner reservations every night and was […] able to answer any questions we had throughout our stay. All the restaurants were very good our favorite was Vento, an italian-meditteranean fusion. Beach was well maintained and clean. Very clean hotel and beachfront. Read more

Genuine Expedia guest review

We travelled with a total of 6 people and all had a great time. The food was well cooked and there was a nice variety. At night, there was really only one bar that everyone went to but the hotel did provide entertainment (music) at a different location within the resort each night. If you are looking for a crazy party scene, this is most likely not […] the location for you. However, if you are looking to relax along side adults in a more relaxed environment, this is the place to do it. Read more

Genuine Expedia guest review

Stay away from this hotel. The service sucks, noone seems to know what they are doing. When a slight problem arises, noone is capable of solving the issues.Our honeymoon was ruined due to a lot of problems. We stayed on the third floor, on a rainy night there was water dripping from the ceiling on our bed. we moved to another room at 4.45am. we could […] not sleep in that room as well due to the mosquitos. we had excursion the next day.By the time we got to the hotel it was 8pm. It took me 45 minutes to explain what I experience the previous night as noone was informed about any of the situation. I asked for the manager 3 times but he did not bother to come down to listen to me. I was given a new room. we went to dinner and when we came back to the room the key was not working. i went back to the front desk, they fixed it. when we opened the door, i found out that the room was given to someone else, there were other people's stuff all over. frustrated, we went to the front desk 12.30 midnight, called the manager who came 15 minutes later and we finally slept another room. we just wanted to leave the hotel. i would not suggest this hotel to anyone. horrible service and noone really cared what we went through,. staff was not speaking english good enough to communicate. stay away from this hotel Read more

Genuine Expedia guest review

The resort is beautiful and very spacious. Very nice pools and breathtaking beachfront. The rooms are big and very nice. Overall the property itself is a beautiful place to stay. The only complaint that I have is the customer service. Because this resort is so big, there is a limited number of staff to help you out. Check-in was at 3pm and the rooms […] were not ready until 4pm. This happened to several patrons who stayed at the hotel. For half my stay, my room was not cleaned until around 6pm. Also it is almost impossible to make any dinner reservations if you don't sign up for the royal service. The phone lines were busy every single day from 9am-5pm and you can't dine at any of the restaurants without a reservation. If you're lucky to make a reservation, it is not alway communicated to the restaurant itself. Just beware. If customer service and dining are your thing, I would be cautious to book this place. If you don't mind doing buffet for your meals, this is the place for you. The food at the buffet was actually better than some of the restaurants I dined at. Read more

Genuine Expedia guest review