Radisson Blu Palais Hotel, Vienna

very good service.staff is very help full.

Genuine Hotels.com guest review

We were so impressed with staff as traveling through Vienna. We had two free days on our calendar, so we rebooked for two more nights after returning from Budapest. We were welcomed by staff and locals, as if we had been members of their families. This is a wonderful hotel! Thank you to the general manager and chef and bartenders for two wonderful evenings. […] You will never be forgotten! We love you! Read more

Genuine Hotels.com guest review

Hotel was good, just a little dated. Also hallways smelled like smoke, it seemed people smoked in the hallways.

Genuine Expedia guest review

I wasn' t impressed with this hotel and won' t stay there anymore. There were many things that irritated me, but to me the biggest problem was the staff at the front desk: they wanted to charge me for the room when checking out despite the room having already been paid through Expedia. It took them some 5 minutes to figure it all out. That particular […] employee also made me feel like I wanted to cheat them. They later apologized when her supervisor figured out it was indeed all paid out. Also, they have got to understand that as a tourist, I don' t know their city and that while my questions might sound stupid to them, it is their duty to help me. I was asking them about parking in the area and some employee behaved like I should have known how it worked in Vienna. Sorry girl but I don' t live there so just do your job and explain to me how it works. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

Great hotel, but we stayed in a duplex/loft suite with an overheated sleeping area. We told the front desk, but they couldn't help

Genuine Hotels.com guest review

The hotel location was perfect for one night in Vienna. The bathroom was dirty, especially the showercurtain. The hotelbar was too small and there was too much smoke even for smokers. The bar in the room had no vine or spirits only soft drinks.

Genuine Hotels.com guest review

The hotel is very conveniently located. It is within walking distance to almost all main attractions. The staff is helpful with directions, concert tickets etc. The minibar and free WiFi are added perks. Overall, the hotel provides good value for money.

Genuine Expedia guest review

The location was great, easy walking distance to muses and shopping. The underground stations were nearby also. The staff was friendly and very helpful. Skip the breakfast buffet. 28 euros per person is exorbitant for breakfast and there are many cafes nearby. The bed was very comfortable.

Genuine Expedia guest review

The best is the piano bar with great music to eat and enjoy an evening. Good location to public transportation. They need more staff to help for arriving taxis and cars.

Genuine Expedia guest review

Parts of the hotel in need of renovation. Although staff helpful, requests were not met even after repeated calls.

Genuine Expedia guest review

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Genuine Hotels.com guest review

For a high end hotel it lacked some polish and attention to detail. The room was small but adequate. Service at the breakfast was sloppy and the hot buffet food was barely warm; the cost was pricey at 28 Euro per person. I would choose a different hotel next time.

Genuine Hotels.com guest review

Nice hotel with good service and in a good location in Vienna. Hotel food was not at the level I'd expect from a Radisson hotel...had room service one night and it was unremarkable at best.

Genuine Expedia guest review

Five star, yes..have a good block in vienna..good and friendly staff..ok.. But i have a small (we were in eight floor, roof, half of the rooms height was a meter like) and old room (tv for ex, was the smallest and oldest one i have ever seen in a hotel room) with a small bathroom ( that has not a slippers).. Wish to have a better

Genuine Expedia guest review

The hotel is a renovated building located in a very nice area if Vienna. The hotel is convenient to attractions, transportation and restaurants. Our room was small but nicely appointed and had a beautiful view of a park across the street. The hotel did provide free wi-fi internet in our room but did not provide a free breakfast.

Genuine Expedia guest review

Very elegant hotel with a great view of the park across the street. Only negatives include the inefficient air conditioning: the room remained on the warm side; and the lack of support from the hotel staff for calling our airlines during the work stoppage to check on our flight.

Genuine Hotels.com guest review

overal OK, OK for the price!

Genuine Hotels.com guest review

Was not assigned a handicapped room initially, wife's wheelchair couldn't even fit through the bathroom door. Manager finally found and released a wheelchair accessible room. Rooms were nice, but small. TV in the room did not work and looked like it was from 1970. "Free" minibar had almost nothing in it.

Genuine Expedia guest review

Stayed in several hotels and hostels over our three weeks in Europe, but this is by far the best one we stayed in! The staff was incredibly friendly and helpful and the room was absolutely wonderful. It was very big and even included a free minibar that was stocked daily with soda, water and beer. Fresh fruit and some other small snacks were also delivered […] our first day. The included breakfast was incredible as well. In addition to a large and varied continental spread, they also had a menu where you could order several dishes (for free!) such as omlettes, waffles, and steak and eggs. The location was great and several of Vienna's top sights were within a no more than 15 min walking distance. Read more

Genuine Expedia guest review

Wonderful, friendly, clean, and relatively inexpansive.

Genuine Expedia guest review

My stay turned out to be a bargain for the price I paid through Hotels.com. Upon arrival the hotel allowed my an early morning check in an upgraded me to the next highest level. Service and hotel comfort was excellent. The location is excellent, i.e. close to my business appointments and to the historical sites my wife wanted to visit. I fully recommend […] the hotel and will return there if the price remains competitive. Read more

Genuine Hotels.com guest review

Everything was perfect except that there was no one available to help us with bags when we arrived. After that, all went well. The staff was unusually helpful, and the entertainment (piano) in the lobby was excellent. The location is excellent: across the street from a delightful park, and about 8 blocks from the opera house.

Genuine Expedia guest review

very pleasing overall pros: very central location mini bar included clean and quiet very high ceiling in rooms beautiful building cons: good 10 minutes walk from the metro U1StefanPlatz or Stubentor. room great in length but could use another foot in width for sitting at the desk ( basic room) expensive breakfast

Genuine Expedia guest review

Excellent fast check in, good room decoration, very comfortable, we recommend

Genuine Expedia guest review

the only complaints are windows would sometime rattle when the wind blows at night, tv set is minature and this should be upgraded immediately, the bar was full of smoke, the hotel allowed smoking in the bar so i could not use the bar, the main sitting area should be changed to add more comfortable seating- the huge christmas tree took most of the seating […] area room. Read more

Genuine Expedia guest review

worth the rate

Genuine Expedia guest review

The Radisson Blu Palaisis a fine hotel, well deserving of a 5-star rating. The room was sparkling, the lighting was good, the public areas were clean and comfortable and the staff were very polite and helpful. The room was a bit small but that's typicalof hotels in older buildings. The location was good, across from the park and about 6-8 blocks from […] the heart of the old town. The resteraunt was rather expensive but good and, again, typical of pricing in 5-star hotels in Europe. Overall, a very good hotel. Read more

Genuine Hotels.com guest review

The room we were offered was quite noisy as it was very close to HVAC units on the roof. However, upon request we were upgraded to a very fine room....that level of courtesy is much appreciated and means that we would book again at this very well located hotel. In fact, the location could not be better and the staff were always professional.

Genuine Expedia guest review

Nice hotel in old building. All amenities fine. Breakfast buffet nice, but heavily overpriced at Euro twentyfive- Fine location 4 min walk from a subway and only 10 min walk in nice cozy midtown streets to the city centrer walking street, the Stefan's Dom etc.etc. Taxi to airport is Euro thirtyfive- and worth it if you are two people. 1 person can save […] on going by the express train for only Euro ten- Read more

Genuine Hotels.com guest review

Good location, but room size and some of the ammenities were disapointing, such as "pay-per-view" charge of Euro 13 for CNN, in a 13 inch TV! Only Austrian channels were free. The standard room is not at all like the photos at all. More like a simple 4 star hotel than a 5 star.

Genuine Expedia guest review

very enjoyable

Genuine Hotels.com guest review

Great location, helpful staff, BUT its definitely not a 5-star hotel anymore.

Genuine Hotels.com guest review

My stay in Vienna was great and my stay in the Radisson BLU Palais Hotel was wonderful as well. Thank you so much.

Genuine Expedia guest review

Great location and a lovely building, however the service was very hit and miss. Some of the staff were excellent, friendly and helpful but others didn't know the meaning of customer service. We were upgraded on arrival which was a pleasant bonus, however the standard of housekeeping was dreadful until we complained. We were also not informed we were […] entitled to complimentary breakfast until we found out accidentally on our final morning. If you get the right staff during your stay it's a nice place to stay. Read more

Genuine Expedia guest review

Dirty chairs in the room, cobweb on the ceiling, dust in the corners. Good free drinks from the minibar. Good location.

Genuine Expedia guest review

We felt like we were part of a cost cutting exercise with expense trimmed at every opportunity. No robes, mini-bar slow to re-stock, slow on replenishing toiletries, no porters and all in all a very thin experience. Have stayed in Radisson Blu in Prague and it was a different league to its Viennese equivalent. Very small room and we will not be coming […] back to this hotel. Read more

Genuine Expedia guest review

A great location, this sophisticated hotel has everything one could ask for including free wifi and minibar. The rooms are very nice and a good size and the staff are very helpful. The hotel is a credit to the Radisson brand.

Genuine Expedia guest review

HOTEL DISAPPOINTED-- NO SWIMPOOL, NO HOT TUB, NO JACCUZI, 9 EURO GLASS WINE, 7-40 PINT BEER.== FAR TOO EXPENSIVE. NOT A 5 STAR -- MANY 4 STAR HOTELS WOULD HAVE POOL ETC GOOD LOCATION FOR OPERA, CONCERTS, VISITOR SITES. GOOD STAFF.

Genuine Hotels.com guest review

The rooms we were allocated were more like suites. Lovely surprise! Location great for a weekend visit - all the sights, markets and shops were walkable.

Genuine Expedia guest review

I went with my two daughters, as we had only booked 1 room we were advised to upgrade. We did upgrade to a maisonette room @ Euro 100 extra per night [ bedroom & bathroom upstairs] roll-in bed downstairs which was pushed in under the stairs soffet, very uncomfortable. It was too dark to read down stairs, the lighting was so bad. Window could not be […] opened. Beds were made & towels changed every day no cleaning done. We arrived on Sunday staying until Friday, a plate of fruit was left for us [very nice] which we did not eat, it was not removed from room all week so by friday really bad. We really did enjoy Vienna, will go again but to another hotel. Read more

Genuine Expedia guest review

Unfortunately I could only stay in Vienna for one night, but while I was there I could not fault any aspect of my stay, from the greeting and helpfulness of the smiling bellhop when I walked through the doors, to the standard of food provided for breakfast. And each time I returned to the hotel after being out, I was greeted with a smile from at least […] one of the busy reception staff. I am a lone traveller on holiday, but I'm sure the same standard of care and courtesy would apply to everyone. Read more

Genuine Expedia guest review

Convenient to all major sites & close to many cafes & bars. Very safe area & quiet too. would stay agaib

Genuine Hotels.com guest review

Our time was well spent. The hotel was idealy located and was easy to find. The staff was helpful and the breakfast was excellent! The downside was that the air condition was not working properly and more English TV channels needed. Overall it was a three star hotel with a 4 star service.

Genuine Hotels.com guest review

Helpful receptionists - very smartly dressed. Good waitress staff in restaurant, but possibly too many employed at breakfast as some stand around doing nothing. Great pianist in foyer giving style and elegance to an already elegant hotel. Standard room was small so we upgraded to Royal Club and this was a lovely room at only 20 extra euros per night, […] which also allowed free mini-bar and a better location for breakfast on the second floor. We didn't eat here in the evening as the restaurant was on the ground floor and a bit open for us, but it was a nice looking restaurant. The location was superb - opposite Statdpark and near the Kursalon and many really good restaurants such as Al Borgo and Magazin. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

Faded glamour would best describe this hotel. It's probably seen better days, but still nice enough for a two night stay. Our room was a bit small (smallest of our entire European holiday, but most expensive), and older decor. The free drinks in the minibar were a nice touch, and a comfortable bed. The television could do with an upgrade. Check-in girl […] only gave us a very small map of Vienna (we asked for a larger one the next day) and also gave wrong advice regarding trams and sites. But we looked past this and found our own way around this lovely city. Umbrellas were available at reception for the rainy day, which was a nice touch. This hotel is perfectly located on the Ring, with tram stop right outside, and a few metro stations an easy walk away. Read more

Genuine Expedia guest review

This hotel is located near 2 underground metro stations, walking distance to CAT (City airport train). There are many good restaurants in the area and only 3 blocks from the action.

Genuine Expedia guest review

Posh and expensive sums it up Room not ready at 3.30pm, had to wait an hour Poor breakfast service (28 euros for self service is ridiculous) Due to bar area allowing smoking, whole of ground floor and restaurant area stank of cigar smoke

Genuine Expedia guest review

Excellent hotel and location. Staff are attentive, but not obtrusive; definitely a hit! The minibar is all-inclusive, which means drinking a mineral water (or beer) is not a worry!

Genuine Expedia guest review