4.0
out of 5
Excellent
(97 reviews)
(Neighborhood average
3.9)
Hotels.com Guest Rating
Hotels.com Guest Rating
TripAdvisor Traveller Rating
This is a nice, clean, basic hotel close to the railway station, but also within walking distance of some of the city's attractions. The room was small,... but efficiently designed and was ok value for money. My only disappointment was in the service. I think the hotel had their "C-team" on duty most of the time. Minor annoyances, but they add up: 1. On check-in, I asked the clerk if there were any bicycle rental places in the city. He said "No, there aren't." This was patently incorrect: a subsequent quick check of the internet showed that there is at least one bike shop that rents, and also there are stands of public bikes to rent in various locations in the city. The clerk should have said "I don't know, I will ask for you and let you know." 2. The same clerk had to scrounge to find one basic city map hand-out to give me. 3. When I arrived at the room, I realized that I didn't have any wi-fi code. I called down to the desk to ask and this time another clerk told me that I had to follow the log-in instructions on the screen. When I asked her if I could put the charge on my hotel account, she said "I need a signature". I said, "Ok", I can give you one, can I please have the code? She repeated "I need a signature", without either offering to bring up the form to the room or ask me to come down to the desk. This was rude. 4. The coffee maker didn't work. 5. The bedside light was burned out. Surely the hotel has maintenance people who check these things out? by Berilo from Calgary, AB, Canada on 09/09/12
