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Location.
Located in the city center, this Hamburg luxury hotel stands along the Alster Canal and is a two-minute walk from City Hall. The Monkebergstrasse shopping street and St. Michaelis Church are 0.7 km (0.5 mi) from the hotel, and the famous Fish Market is 2 km away.
Hotel Features.
Sofitel Hamburg Alter Wall offers a wellness center with an indoor pool, sauna, fitness area, solarium, and 2 massage treatment rooms. The hotel has 2 restaurants serving French and international cuisine, as well as a lounge/bar and 24-hour room service. The hotel also offers valet parking and onsite parking. This is a smoke-free property.
Guestrooms.
Featuring city or canal views, guestrooms include LCD TVs, iPod docking stations, minibars, signature bedding, and complimentary Evian water. All rooms provide complimentary wireless internet access. Marble bathrooms offer separate showers and tubs, along with plush bathrobes, slippers, makeup/shaving mirrors, and luxury toiletries. Turndown service is available.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
Ticino - Ticino is open daily for dinner, serving the latest in fusion dishes from around the world.
Bistro du Sofitel - This French-style bistro is open weekdays for lunch.
Seven Heads - Bar/lounge.
A buffet breakfast is available from 6 AM to 11 AM and room-service is available 24 hours a day.
The recreational activities listed below are available either on site or nearby; fees may apply.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
A culture and tourism tax is imposed by the city of Hamburg starting 1 January 2013. This tax is already included in the room rate. Business travelers may be exempt from this tax. For further information contact the hotel using the information on the reservation confirmation or ask the hotel upon check-in.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Set on the inner Alster Lake, Hamburg's centre is 1 km from the harbour and the developing warehouse district, HafenCity. Shopping is centred on Mönckebergstrasse and Neuer Wall. Towers dominate, including the huge city hall and the churches of St Peter, St Jacob, St Nikolai and St Michael. Art exhibitions can be found at the Kunsthalle, the Bucerius Forum and the Deichtorhallen.
see all hotels in Hamburg"Good . . . but could ne more guest-friendly"
Like in many other hotels, rooms at Sofitel in Hamburg become available to arriving guests at 3PM (15:00). Since the hotel advertises to overseas guests (US, Canada, etc.), those guests arrive in the morning hours (my flight arrived at 7:30 AM), I was asked to cool my heels in the lobby from 8:30 am until 3 PM - a very long 6 1/2 hours after a sleepless […] night. Since the flight personnel of my United Airlines flight arrived at the same time as I did, it surprised me that they were promptly given rooms. Where there's a will, there's away . . . After I complained quite a bit, a room was 'discovered' and made available to me before noon. A more guest-friendly hotel would have found a solution to this problem. For example, a room cleaner could have been scheduled to arrive very early to start his or her regular work shift. But there seems to be no such interest in accommodating guests at this hotel. Dining room food was acceptable, with its service above average. A 'Mescaline Salad' is on the menu! Concierge service was limited to eight hours every day, but the concierge was a winner. Read moreGenuine Expedia guest review
"The Sofital in Hamburg, Germany"
Booked the king -bed, but it was actually only 2 twin bed put together, not comfortable at all. No tea or coffer in the room; Lunch bread was cold,; bar was not cozy for winter staying. The sofa in the room was nice; Reception was friendly. Sauna with a resting room beside was really good --probably the best one in Hamburg.Genuine Hotels.com guest review
"Nice, but"
Nice, clean, centrally located hotel. But noise from the train and the pool is really smallGenuine Hotels.com guest review
"5-Sterne - nicht verdient!"
Habe noch nie in so weichen Betten geschlafen ... Außerdem gab es keinen Kofferservice und nach dem Aufzug musste man entweder noch Treppen hoch oder runter zum Zimmer laufen und den Koffer tragen. Das Frühstücksbuffet ist auch total überteuert.Genuine Expedia guest review
"Entäuschend für diese Hotelkategorie"
Positiv: Lage des Hotels und allgemeiner Service Negativ: Obwohl Kategorie "Superior" mit King-Size Bett gebucht, wurde uns zunächst ein Zimmer bereitgestellt, in welchem zwei Einzelbetten zusammengeschoben waren. Erst nach deutlicher Reklamation wurde uns ein anderes Zimmer angeboten, das aber auch keine Doppelmatraze hatte. Die Einzelmatrazen waren […] ziemlich (für unseren Geschmack zu) weich. Schade, dass ein Hotel dieser Kategorie scheinbar in der gebuchten Preslage kein richtiges Doppelbett hat. Read moreGenuine Expedia guest review
"Schönes Hotel aber miserabler Service!"
Wir hatten ein Luxuszimmer gebucht und sind um 15h am Hotel angekommen. Leider war beim CheckIn kein Zimmer für uns fertig und wir haben erst nach 45Min Wartezeit ein Zimmer erhalten. Beim Betreten mussten wir feststellen, dass es nicht der gebuchten Zimmerkategorie entsprach, sondern dass wir ein Zimmer einer niedrigeren Kategorie, ein Standardzimmer, […] erhalten hatten - ohne jeglichen Hinweis, auf dieses "Downgrade". Die Unterschiede waren klar erkennbar, das Zimmer war merklich kleiner, niedrigere Decke, andere Ausstattung (u.a. fehlte die beworbene Kaffemaschine). Bei einem Anruf an der Rezeption bestätigte uns eine andere Mitarbeiterin (nicht die, welche uns eingecheckt hatte), dass unsere Zimmernummer ein Standardzimmer ist. Ein zügiger Rückruf wurde versprochen, Sie müsse das klären. Anstatt des Rückrufs haben wir aber nach ca. 30 Minuten eine Kaffemaschine aufs Zimmer gebracht bekommen. Etwas verwundert habe ich erneut bei der Rezeption angerufen. Es wurde versucht abzuwiegeln, unsere Zimmerausstattung sei ja mit der Kaffemaschine nunmehr vollständig. Dies war natürlich völliger Blödsinn. Meine Argumente, dass das Zimmer ja auch in anderen Punkten eine minderwertigere Ausstattung aufweise und kleiner sei, wurden schlicht ignoriert. Erst nachdem ich persönlich an der Rezeption vorstellig wurde und nach einer hitzigen Debatte, stimmte die Mitarbeiterin widerwillig einem Zimmerwechsel zu. Um etwa 18h konnten wir endlich in ein Zimmer wechseln, das der Buchung entsprach. Read moreGenuine Expedia guest review
"Gut aber keine 5*****"
Eigentlich ein gutes Hotel, doch wenn sich ein Haus mit 5*****Sterne rühmt und entsprechende Preise verlangt hätte ich etwas mehr erwartet. Das können andere in Hamburg besser.Genuine Expedia guest review
"details kunnen beter"
De kussens van de bedden ruiken niet fris en moeten gewassen of vervangen worden. DE TV-`HDMI-AANSLUITMOGELIJKHEID IS NIET GESCHIKT VOOR APPLEMACBOOKPRO TE WETEN ONJUISTE FORMAATINSTELLING.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
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