Featuring a bold, modern design, this hotel is connected to Terminal 1 of the Frankfurt International Airport by a glass-enclosed pedestrian bridge. The property holds proximity to European Bank Central and Lufthansa Flight Training Center as well as Commerzbank-Arena (also known as Waldstadion), which is 5.5 km from the hotel, and downtown Frankfurt, which is about 10 km (6 mi) away, accessible by a frequent shuttle.
A frequent shuttle bus connects the hotel to the city center. Wireless internet access is available for free to guests in the lobby. A fitness center, open around the clock, features cardio equipment with individual LCD TVs. A sauna is also on site. The Sheraton also has two restaurants and two lounges. Room service is available 24 hours a day. Business facilities include a meeting space with 60 banquet rooms, 24-hour business center, audio-visual equipment, Internet point, and – most notably – the innovative, two-story SkyLoft. Secure, onsite parking is available for a surcharge.
Guestrooms offer wired and wireless Internet access (surcharge), cable TVs, trouser presses, minibars, coffee/tea makers, and in-room safes that can accommodate laptops. Bathrooms include bathrobes, makeup/shaving mirrors, telephones, and designer toiletries. Pets are permitted in some rooms.