Decameron Cartagena All Inclusive

1. Does not have direct access to the beach. The beach area consists of a poorly maintained bar and tents. Of course, if you want to use one you have to drag a cheap dirty plastic chair. We opted to rent a tent next to the hotel because it had two cheap plastic chaise launges 2. After spending a full day at the beach we came back to our room at 4pm […] to shower, rest and get ready for an early dinner and found out our room was still not cleaned. We called and asked for someone to come in and clean our room, no apologies or explanations were given. 3. The restaurans in the hotel are 2 star at best. their menu is very limited and caters to the locals. I spent 5 days at this hotel and every day I found myself with the same options like rice and beans, chicken dishes, and other colombian dishes. About their restaurants ..you have to make reservations wich is normal for resorts, but in this hotel you have to get up before 8am to make sure you get a timeslot you want. We tried the seafood restaurant and was very dissapointing, very limited I guess they spend more on fish that is cheaper than on other seafood; of course, you will not find calamari, lobster or any of that. To sum up, I loved Catrtagena but would not stay at this hotel if I go back to this city Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

Although we were welcomed earlier than the 3PM check in. However, to get a Room Lock key (Which is necessary and THE HOTEL charges extra for....) took us ~ 5 Hrs.... It is a complete disorganization chaos the front desk... No one knows anything.... (Including the management.). They just turn their back at you and let you talking by yourself... Hotel […] sponsored tours were a mess. They did not inform the operator of reservations and they left us and at least 2 more couples without the tours we purchased. Manager tried to help, but there's not really much he could do.... Anything you do takes 5, 6 signatures and a bunch of paperwork. The pool is extremely small for the size of the hotel. Operates only 8am to 6pm. Going outside is asking to have at least 5-6 people trying to sell every sort of things things and services. (I saw a lot of people stranded waiting for these services that never happened..PURE SCAM)). Saying 'NO' only make them follow you around, until you either get into a cab or get back to the hotel. The bad stinks so bad my wife decided to sleep in the floor. The Management was notified. The pillows and bed clothes they brought smelled even worse.... the food was OK. Not perfect, but good. Service for dinner sucks. You have to make reservations early in the morning to try to get the food you like. Otherwise, you have to get whatever is left. If you are seafood allergic and that's what's available, then.... Too bad. There's no other options to eat after 6PM. The bar is open until 2AM, but no food. You will have to go out (face the street vendors and the danger) and eat outside. Nevertheless, unless you are to choose at 5 star hotel, it is probably the best in the area, and the only one 'almost fully 'ALL INCLUSIVE'. We had to stay an extra night in town, and picked another supposedly 'ALL INCLUSIVE' for an extra night... It made this Hotel look like paradise..... Read more

Genuine Hotels.com guest review

este hotel no llena las expectativas de otros decameron,es muy viejo con gran olor a humedad en la habitaciones poco mantenimiento y una encargada de servicio a huespedes????altanera y prepotente ,una noche mi esposa y yo nos quitamos las pulseras porque estabam muy ajustadas y teniamos morada la muñeca y al otro dia al querer reponerlas esta encargada […] nos indico o mas regaño diciendo que no se debe hacer eso y que cada pulsera seria repuesta por 60 000 pesos colombianos cada una ,unos 30 dolares cada una,ridiculo y desde luego no aceptamos el cargo entablandose una discusion inutil ,finalmente no las pagamos....algunos de los empleados de restaurantes son prepotentes al asignar mesas para cena que son compartidas y las apartan a quien les da una "propina" o de lo contrario te mandan a una mala mesa ,el hecho que las propinas esten incluidas da pauta a mal servicio. pesimo hotel no se lo recomiendo a nadie,como ya estaban pagadas las dos noches por ustedes quise cancelar una y cambierme al hilton y no me lo permitieron.no volveremos a este hotel jamas. Read more

Genuine Hotels.com guest review