Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
This hotel does not offer any accessibility features. Please select a different hotel if you are interested in booking a room with accessibility features.
This resort-style property features great facilities including indoor heated pool, spa, sauna and gym - plus an outdoor resort deck with swimming pool and barbecue area.
An indoor pool, an outdoor pool, and a spa tub are on site. Other recreational amenities include a sauna.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Guests arriving after 10 PM can ask a security guard for assistance in order to check-in.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
"Small minded approach towards the customer."
This is a hotel where they go out of their way to get you on the small things. Quite expensive but no free wi-fi or parking. The worst was that you had to deposit your (plastic) room keys into an envelope at the end or you get charged $20. Just left you with a bitter after-taste. One of the worst places I have stayed in ever in terms of customer ap […] proach. Read moreGenuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Please don't reward big companies that don't care"
I bought my sister two nights at this 5 star resort down the gold coast for her birthday. When my sister arrived she didnt have her credit card on her, just her credit card details. Despite paying the entire cost over the internet with my credit card the receptionist would not accept my credit card details over the phone, my sisters credit card details […] or an eftpos card for the $100 incidents deposit. They also offered no solution except for to get a physical credit card and return which was not possible at the time. After a phone call from myself & Expedia they finally agreeded to $200 cash deposit however i found out while i was on the phone to Expedia trying to find some sort of solution they were being verbally abusive to my sister telling her to hurry up and pay up or get out of the building. By this time my sister was very unhappy and i advised her to just leave as no good holiday starts with stress and tears. Read moreGenuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews