All guests staying in hotel guestrooms must be registered with the hotel.
For transfers, guests must contact the property before arrival at the number on the booking confirmation.
You’ll be asked to pay the following charges at check in or check out:
The charges below are included in the total price displayed:
Airport shuttle service is offered for an extra charge of COP 20500 per person (roundtrip)
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All guests staying in hotel guestrooms must be registered with the hotel.
For transfers, guests must contact the property before arrival at the number on the booking confirmation.
You’ll be asked to pay the following charges at check in or check out:
The charges below are included in the total price displayed:
Airport shuttle service is offered for an extra charge of COP 20500 per person (roundtrip)
We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.
I could not believe how inflexible they were regarding my unique situation. Do To travel problems, I was unable to be at the hotel for the first night Of my booking which I was happy to. Pay for. I had my daughter with me unexpectedly and she needed to stay for the third dayl of my reservation, which I would not be there for and .they could not allow […] her to stay under my reservation. I will never go back. It was totally stupid and insensitive. Read moreGenuine Hotels.com guest review
"the worst hotel and costumer service in the world"
the staff of the front desk were horrible, Bad attitudes and not friendly at all. The room was not clean and television never worked i made couple calls to front desk nobody never show up. i made three changes of the room because i wasnt comfortable but they were all the same and i let it go and finally end up with the worst room which the toylet didnt […] even work at all neither the tv, i tought they were doing on porpuse. The food was ok but the worst part and i notice is that everyone that works for that hotel is never happy and friendly there is no customer service and i can say that because i work for hotels for the past ten years in colombia and now usa i have friends that manage hotels in colombia and they are great. I tried the sol caribe because it was the only hotel available for those days and pay lot of money like a 5 diamond hotel but the only thing i was expecting is great servise and good staff thats the heart of the hotel. In general ruined my vacation thanks to the hotel because i spend more time trying to change my room that enjoying my vacation. i have lots of friends and people that i know trought the world and hotelwise but this is the worst hotel i ever stayed and i think is the management fault because they are the ones that should be aware of that. I would never refer of recomend this place and Im sad because the main reason was to have a good time and not to be regret. Read moreGenuine Expedia guest review
"No Value"
The ceiling in my room was sagging and cracked. The staff at the front desk was of no help. There was no transportation (shuttle) to and from the airport for people who went through expedia for their travel packages. The exterior of the hotel was under perpetual repair. I would not recommend this hotel to anyone. The mini bar was an expensive unexplained […] trap. If you used anything from the mini bar you were charged for it this includes bottle water. This was no explained to me during check in. This was to be an all inclusive hotel, it is more of a false advertised scam. Read moreGenuine Expedia guest review
"Charge for 2nd adult already paid for double room"
My girlfriend arrived a couple days late on our vacation. Hotel charging her a surcharge for a room I already paid for a double rate. I have not been able to call the 800 number for hotels.com in USA from Colombia, not a surprise. Internet is bad and they do not clean the pool.Genuine Hotels.com guest review
"Hotel pobre"
Desagradable el hotel, muy mal atendido. Sucio, poca variedad en las comidas, y bastante ruidoso. No lo recomiendo.Genuine Hotels.com guest review
"Un hotel abandonado"
El mantenimiento del hotel es muy pobre, estéticamente abandonado y con una velocidad de respuesta sobrepasada para la cantidad de gente que alberga. El servicio de comidas y bebidas (all inclusive) fue de baja calidad y pésima variedad. Cada vez que fuimos a comer algo al snack bar "se habían quedado sin comida" (la cual reponían tras varios minutos […] ocasionando colas en la distribución). Conocimos el restaurante italiano y otro mejicano (que en verdad es uno sólo, apenas cambian una bandera según el uso) y la comida servida en ellos era un bufé con prácticamente los mismos platos en ambos casos. El restaurante general (sin reserva previa) ofreció los mismos (escazos) platos cada día (almuerzo y cena) durante nuestros 3 días con alguna variante menor. Para graficar: en la piscina se podía jugar con una pelota de volley que entregaban en el hotel (una sóla pelota tenían) que estaba absolutamente destruida, con todos los gajos salidos como si hubiera sido propiedad de un rottweiler los últimos 2 años. Si no invirtieron en una pelota, imaginen las habitaciones. Quiero destacar el buen trato que nos dispensó Carmelo, muy atento y buen tipo. La ubicación es muy buena pero no debería ser un factor gravitante en una isla tan pequeña. Read moreGenuine Hotels.com guest review
O hotel é muito velho , fede a mofo em toda a sua extensão, a comida é horrivel enfim não va a este o hotel pois se voce tem alergia vai para no hospital, sua vantagem é que é no meio da cidade, e os funcionarios são atenciosos, mas é impossivel de ficar la e de comer aquela comidaGenuine Hotels.com guest review
"Hotel Sol Caribe Centro - Isla de San Andres"
Hotel antigo, pessoal da recepção mal humorado e sem estrutura para receber muitas pessoas. Internet WIFI so funciona no saguao do 2o andar e mesmo assim voce tem que ficar procurando aonde o sinal pega. Fila para poder comer no restaurante no almoco. Por duas vezes encontrei baratas no banheiro; nem sempre tinha agua quente para o banho. Faltavam toalhas. […] Toalha de rosto nunca foi colocada no nosso quarto. Chuveiro vazava constantemente. Toda vez que abria a cortina da janela tinha que fazer com cuidado para que ela nao caisse na minha mao, como ocorreu algumas vezes. Lencois estreitos e pequenos. Mobiliario antigo, gavetas nao abriam direito. Read moreGenuine Hotels.com guest review
"hotel sol caribe san andres mala comida"
no recomiendo este hotel por su falta de atencion con los huespedes lentitud en los procesos y una alimentacion nada acorde con lo esperadoGenuine Hotels.com guest review
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