4.3
out of 5
Excellent
(29 reviews)
(Neighborhood average
3.9)
Hotels.com Guest Rating
Hotels.com Guest Rating
TripAdvisor Traveller Rating
The hotel itself was beautiful. The service of the staff was 2 out of 5. Our first night at the hotel we arrived at nearly 1 A.M.. The concierge did not... know anywhere we could go eat, outside of a Burger King. We do not eat fast food. For some time, we walked around aimlessly (not to mention lost), searching for something to eat. We were both famished from flying. Finally tired we returned, and asked if there was anything at all in the kitchen, such as almonds or olives. The answer was no. We proceeded to ask if we could get more mini bottles of whisky for our minibar, as there only were 2. The answer was no. As far as breakfast: I like to eat eggs for breakfast. There 2 choices, scrambled w/ ham or w/o. The eggs were runny. I still ate them with. I am not a sweets, cereal, or bread person. On our last day for breakfast, we had to leave to the airport by 8 A.M.. It was 7:15 and there is was no coffee, let alone food. Everything was still being set up. It was not until 7:45 that I got my cup of coffee and runny scrambled eggs. We ate quickly and left. Based on this service and food experience I would not rate this hotel 4 stars. Also, the pillows on the beds were quite hard and uncomfortable. For the prices the hotel asks for for night, outside of hotel.com prices, I would not go back. I would rather stay at the Grand Hyatt for nearly the same rate but 24 hour room service and top of the notch staff attention. by a Hotels.com guest on 07/01/12
