The Fairmont Banff Springs

I was a little worried about this reservation when I made it because I saw some questionable reviews, but it was stunning and beautiful! It was just the romantic weekend we were looking for. The restaraunts are fantastic. I thought the italian restaraunt was delicious and classy. Breakfast at the grill was god but WAY to much money, could have had the […] same thing at a golden corral however the views were phenomenal and I guess thats what we were paying for. The hot spring pool was very wonderful. We loved walking and exploring the hotel. Read more

Genuine Hotels.com guest review

historical landmark but hotel service is not kept at a level one would expect for a fairmont hotel. dark ambiance throughout. i prefer the newer fairmont hotels. service really needs to be kept up. someone in the hotel is not doing their job for sure.

Genuine Hotels.com guest review

Room very small. Saggy mattress, very uncomfortable. Landmark property, great location. Good for a one time experience.

Genuine Hotels.com guest review

Weeklong stay lived up to expectations. Only problem: hot water sometimes slow to reach the room. Staff friendly and helpful without being obstrusive; splendid views; good value for the money. One other note, though: When are hotels, especially ones as classy as Fairmont, going to start having high-def programming on their high-def TVs?

Genuine Hotels.com guest review

the hotel was beautiful and we had a wonderful dinner. everyone was very nice and helpful.

Genuine Hotels.com guest review

If you stay at this hotel, make sure you get a valley view room that is not facing the street (aka the mountains). Without air conditioning, windows must remain open at night so early morning street noise (tours bus back up signals beginning at 7:00 am and power washing generator at 8:00 am) is annoying during vacation. Unmatched beauty and setting […] but not worth the extra cash for the room. Arrived at 1:00 a.m. No one on duty at the front entrance. The room was "not ready" per the front desk and the hotel was "fully booked." Finally found a room in the conference center across the street from the main hotel. Room was very nice when we were finally able to check in. Bow Valley Grill was closed for a private event so we did not eat at the hotel. Banff is a wonderful city. Because the hotel is a bit away from the city center, I would stay in town for my next visit. Plenty of nice hotels close to shopping and great restaurants. Would recommend staying here only if you think it is important to stay at the most famous hotel in the area. Read more

Genuine Hotels.com guest review

I absolutely loved my experience with the Banff Fairmont. Courteous, friendly staff and comfortable rooms. Be sure and go down to the onsite pub and walk around to the river below. Stunning setting and scenery. We ate at the pub a couple of times but avoided some of the pricier restaurants onsite. What clued us in was the $16 cocktails. Didn't expect […] that. Hotel is extremely pricey for meals and services. Was disappointed that the "pool" shown on the fairmont banff springs website is actually the spa pool which you don't have access to and can't even see unless you pay upwards of $70+ per day for use. The hotel is a popular destination even for those not staying so at any given time was very crowded in the lobby and outside. We spent our nights there but during the day went on long beautiful hikes and drives to take in the pristine beauty of the surrounding area. I gave the hotel 5 stars because service is outstanding, staff friendly, and rooms very comfortable. Would I stay there again absolutely. Read more

Genuine Hotels.com guest review

We stayed a few nights in this historic hotel and thoroughly enjoyed the location, the hotel and the amenities of the hotel. One of the most beautiful hotels in an unbelievable mountain setting and yet very comfortable and homey. I would recommend it to anyone.

Genuine Hotels.com guest review

We were shocked by the low level of service at this hotel. We could have gotten over the meagerness of the updates, but the fact that we had to call multiple times for any housekeeping service revealed the lack of organization and dedication at the hotel. First, we were told there were no more bathrobes, and no one ever considered following up on our […] comfort. We also had to call to have our sheets changed, even though they had delivered our room service breakfast on a tray to our bed, where crumbs had naturally fallen. When we went to indicate which bed needed to be changed, we found a note from a previous guest, begging, "CHANGE THIS BED, PLEASE!!!" The staff had never changed out the literature in the room, so that previous guest's complaint card was still there, as well as his or her breakfast menu, all filled out and ready to go. Then, the housekeeping staff never replenished our coffee, even though we called and were assured that they would eventually come. Next, I called for toothpaste because I could not find mine, and no one ever brought any to our room - that went on overnight, so I could not brush my teeth! The hotel restaurants and bars are outrageously expensive, and they seem to pride themselves on exclusivity. If you don't have a reservation, they will not seat you, even if there are open tables. I suggest persistence if you find yourself in this position, because someone will finally give you a seat. It worked on two different occasions for us. Finally, the hotel and the ski shuttle were not in communication about the changing schedules, and we were left to wait in -25 degree weather, wondering when and if the bus would eventually come. The hotel took no responsibility for the snafu, and in fact, they loudly tried to deflect the blame onto the shuttle company. The hotel's job is to serve as a liaison between the guests and the services, because we cannot possibly know the details of a service so far removed from our daily lives. Yes, I am on a soap Read more

Genuine Hotels.com guest review

This was our first time to stay at the Fairmont at Banff Springs. The hotel is very nice and truly exhibited great service from the moment we arrived.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Hotel Staff was very friendly and efficient Rooms are small for price but it is a castle like atmosphere and I am the serf. Parking with valet was expensive but convienent. All tips were included in the price. You could park on the hill a block away for free from 9 PM to 8 AM if you wanted or any 4 hr period during the day.. All meals were pricey but […] excellent quality. Lots of nice places down below that are far cheaper but this is one nice pad to talk about back home. Read more

Genuine Hotels.com guest review

The only bad part was you HAD to make reservations in any of the 13 restaurants; we ended up eating at one of the 9 bars.

Genuine Hotels.com guest review

My wife and I celebrated our anniversary in Banff and decided to splurge and go to the Fairmont...it was well worth it. Upon hearing we were there for our anniversary, they did everything they could to make our stay even nicer. I would recommend enroling into the 'gold' club (I think thats what it was). It was free to join and gave us additional perks […] at the hotel. Food was great, nice ambiance and the location is fantastic. We did hiking trails right from the hotel and had easy acccess into town from the hotel. We would definately go back and recommend to others. Read more

Genuine Hotels.com guest review

Welcoming and Exceptional Service. Beautiful views of Banff. Well worth the price paid, and will definately be returning. Thank you Fairmont.

Genuine Hotels.com guest review

5th Floor gold!!!! Fabulous!!!

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Genuine Hotels.com guest review

fantastic

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The only down side to the weekend stay was the in-room dining. We ordered in a meal on a Saturday night and for the amount that was paid the food was quite disappointing. Would recommend trying one of the many great restaurants rather than order in.

Genuine Hotels.com guest review

Great Hotrl, Great Service. Only problem Rooms are extremely small. Specially the bathroom. You could barely sit on the toilet nad close the door. The rest was OK as expected.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The Fairmont Banff Springs has the most amazing service! There's not one thing that we could complain about, other than we couldn't stay longer!! The staff were amazing! The bed was SO comfortable! The food was delicious! The hotel was super clean and the decoration was fabulous! We really can't say enough great things about this place!!We will definetly […] go back!! Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We had a wonderful stay at the Banff Springs. The staff were most courteous and very helpful. Our room was superb with a wonderful view. It was 5* service all the way. The facilities are great. Definitely recommend this hotel.

Genuine Hotels.com guest review

We had a great stay at the Fairmont and will definitely return, however the bed was on the soft side for my liking.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Service was outstanding. I cannot say enough about our fantastci weekend at one of the world's greatest mountain resorts. Truly memorable. Fantastic restaurants and ambiance.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Not at all impressed with our room. For the high price I paid the room was very tiny. I requested a king bed and only got a queen. I would definitely not bother staying at this hotel again

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I dropped 2 pts on the comfort to 3, because room 602 needs a new bed. I forgot to mention it when I checked out. It is old and worn.

Genuine Hotels.com guest review

You expect a lot when you stay in a Fairmont hotel. The service is usually first class and the staff are a credit to the company. The Fairmont Banff lived up to this expectation in every respect except one: The hotel boasts 7 restaurants and our heart was set on the Bow Valley Grill. But apparantly, many of the restaurants are closed several nights […] of the week. We had to settle for a dinner in the Waldhaus at 2100 hrs, not exactly what we had planned. So make sure you check which restaurants are open when before you book if this is important to you. The hotel and the surroundings are, nevertheless, incredibly impressive. Read more

Genuine Hotels.com guest review

18.11.2011 The last stay was ...not a dream; during a change of the rooms the bell man lost my cashmere took so in -28C I was in side all the time, not to say the reception till today did not call regarding my took . The next day of our stay during the pool visit my rope with a room key was stolen... or just vanished ,and I was forced to visit reception […] desk again just to hear that is o.k.... I am still waiting for my took ........ Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We had a wonderful stay. We arrived one day earlier than planned and with the help of Rock the manager on duty we were able to change our reservations. The Sunday brunch was wonderful, as was the view of the mountains. The room was large, bed comfortable and the supply of tea was appreciated. Staff were most helpful and pleasant. Thanks for an enjoyable […] 2 days. Read more

Genuine Hotels.com guest review

Great hotel and location but overpriced, good for a special occasion.

Genuine Hotels.com guest review

The hotel was as spectacular as expected. Every request and need was met without hesitation or question. The only complaint I had was the Accomodation department. The location of my room was near a service area for the accomodation staff and we were rudely woken at 7:45am with loud talking and laughter by the accomodation staff as they were getting […] ready for the day. This lasted for approx 45 minutes. It was obvious that it was the accomodation staff as the noise was all in Tagala and was easy to recognize. After we woke up we filed a complaint with the Customer Service department, and by the next morning we slept through without any noise. Again, this is the type of service and experience you would come to expect from the Fairmont. Read more

Genuine Hotels.com guest review

Loved everything about the hotel, lovely location and surroundings, wonderful and very helpful staff.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Parking is extra $25.00 or $33.00 per day

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Overall I liked the hotel. The rooms were nice and the restaurants had great food. It is quite the walk from the parkade to the hotel though. that was probably the only thing I didn't like.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The Reception staff was most helpful and polite. The Waitress at the lounge was most friendly and helpfull. Even though our reservation was lost and we did not receive the pet friendly ammenities advertised, the people and area did turn out to be beautiful.

Genuine Hotels.com guest review

It certainly was not my first time at the Banff Springs or will it be the last. Everytime we go we are remined of it's timeless beauty and elegance. One feels like royalty when staying at the Banff Springs.

Genuine Hotels.com guest review

On a recent trip to Calgary I took my girlfriend up to the Banff Springs for the night for what was supposed to be a romantic dinner/stay. The room was unbelievably expensive for what it was but I expected that given that it was the Springs. The plan was to check in, tour the hotel and then get dressed up and have a wonderful romantic dinner. I had […] originally intended to take her to the Banffshire (which is the nicest of the restaurants in the hotel) but was informed by the concierge that the Banffshire was closed that night (for no apparent reason) so I would have to make a reservation at another restaurant in the hotel (there are 6 or 7 of them). Looking at the various menus I decided on the Bow Valley Grill which appeared to have a nice looking selection of steaks/rack of lamb/prime rib, etc. I made a reservation there for 8 pm. We got all dressed up, and headed to the Bow Valley Grill where we were told that they were not serving the regular menu that night (again for no apparent reason), but instead were only offering a buffet which consisted of some cafeteria-type dishes in warming trays and a bunch of kids running around. I asked if there was an actual sit-down restaurant we could go to for a romantic meal but was told that all the other restaurants were now full. They suggested that we try the lounge, where reservations weren't required. We managed to grab the last table in the lounge and ordered steaks off of the lounge menu. What arrived were two cheeseburgers (again for no apparent reason). At this point I was quite angry and asked to speak to the manager. The manager who arrived was probably the oldest person working in the hotel, by which I mean he looked old enough to buy a beer. He offered to remove the cheeseburgers from our bill (which we didn't even order!) and brought over a bottle of Moet from which he poured us two small glasses and then left with the rest of the bottle. In the end, and after much arguing, we managed to get into the fondue loung Read more

Genuine Hotels.com guest review

I stayed for one night on Dec 18 2010, and my room was really cold even with the temperature at the highest. Also one of the lamp head was broken and ripped from the inside. For the price people pay to stay at this hotel, you would expect much better maintenance. And when i told them about this during checkout, i expected to be reimbursed some of my […] money for this but instead they just gave me my receipt and said have a good day sir. I could of made a bigger deal out of this, but i didn't want to be embarrassed in from of my girlfriend. Read more

Genuine Hotels.com guest review