Book online or call 800-246-8357 This call is free. 24 hours a day; 7 days a week.
Book online or call
Location.
Located in Montreal (Hochelaga-Maisonneuve), Hotel Universel Montreal is close to Saputo Stadium, Montreal Biodome, and Olympic Stadium. Also nearby are Montreal Botanical Garden and Montreal Insectarium.
Hotel Features.
Hotel Universel Montreal has an indoor pool, a sauna, and a fitness facility. Complimentary wireless Internet access is available in public areas and a computer station is located on site. This 3-star hotel features business amenities including small meeting rooms, secretarial services, and audiovisual equipment. The hotel offers a restaurant. The staff can provide concierge services, tour/ticket assistance, and event catering. Additional amenities include a seasonal outdoor pool, a terrace, and multilingual staff. Guests have complimentary access to an area shuttle within 2 km. This is a smoke-free property.
Guestrooms.
Rooms have city, pool, or courtyard views. The 230 guestrooms at Hotel Universel Montreal include coffee/tea makers and makeup/shaving mirrors. Beds have pillowtop mattresses, down comforters, and premium bedding. Complimentary wireless high-speed Internet access is provided. Televisions are equipped with premium cable channels and pay movies. All accommodations provide desks and direct-dial phones with voice mail; free local calls are offered (restrictions may apply). Bathrooms offer shower/tub combinations, hair dryers, and complimentary toiletries. Additional amenities include irons/ironing boards and clock radios. In addition, housekeeping is offered daily and amenities available on request include microwaves. Renovation of all guestrooms was completed in April 2010.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
Cooked-to-order breakfasts are available for a surcharge and are served each morning in the restaurant between 6:30 AM and 10 AM.
Resto Bar Le Toit Rouge - This restaurant serves breakfast, lunch, and dinner.
Room service is available.
An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a fitness facility.
The recreational activities listed below are available either on site or nearby; fees may apply.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
The power went out in our Room. We called the front desk, and informed them of the problem. They told us that the problem would be fixed. No one showed up, nor was the power reinstated. No one from the front desk followed up. It was terrible service, and made for a terrible stay.Genuine Hotels.com guest review
There was only one elevator for a hotel this size. Front desk staff less than helpful when asked, especially one named Melissa who I had to tell her three times that I don't speak French. The room was not as what was advertised by hotels.com. It was supposed to be over looking the Olympic stadium and surrounding parks. Instead I received a room over […] looking the ventilation-a/c system of the lower heighth portion of the hotel. Nor was the room as pictured in the ad. When mention to front desk staff, all they did was say "Sir,if you don't like your room, you can always file a complaint on our guest cards." the power went out in the bathroom area and I. Alled but nobody ever came up to look at it so I had to bath in the dark when I got back from my event and again in the morning. No I to not think the hotel nor the service was worth what I paid. Having been raised in the hospitality industry with my family owning several restaurants and bars, customer service is very vital. Having received the service that I did during my stay was nothing less than appalling. Read moreGenuine Hotels.com guest review
"Total disappointment! Frowning staff, old towels.."
Real disappointment! I booked this room because hotels.com indicated that it accomodates 5 people but we ended up paying extra for a cot when the room was so tight and nowhere to put it. Old towels are worn out like rags. I suggest that they replace their towels. No vent inside the toilet. Thank goodness at least the air conditioning works. Be prepared […] for unfriendly staff - no smiles at all. After driving 10 hours, we were greeted by a frowning lady at the reception. Not a good sign for our visit in Montreal. Read moreGenuine Hotels.com guest review
"not recommended for family traveling"
Nice look from the outside but the room was actually awful! The room was so small so that we couldnt bring in our luggage .Genuine Expedia guest review
"Cette hotel n est pas a recommande"
je change hotel la prochaine foie n est pas a recommandeGenuine Hotels.com guest review
"service pour un problème avec la salle de bain"
En résumé un très mauvais séjour.Après que la première personne ait pris son bain à 21h30 le soir, le robinet de l'eau chaude est resté bloqué ouvert à fond de train. Je suis aller voir la réception( à 22h00 environ), pour de l'aide. Un commis est venu pour voir ce qu'il pouvait faire. Un fois qu'il s'est aperçus qu'il ne pouvait rien faire pour arrêter […] l'eau chaude de couler à pleine champlure, sa réponse à été de l'aisser la porte fermé de la salle de bain pour que nous réussisions à ne pas être trop déranger pour dormir. Ainsi la champelure d'eau chaude à couler à plein goulot et ce toute la nuit. À notre départ à 9h00 AM le lendemain.........oui oui l'eau coulait toujours et aucun réparateur n'est venu. Heureusement nou n'avions besoin que de la chambre que pour une journée. J'aurais bien apprécié qu'une nouvelle chambre nous soit assigné.....mais surtout.......question d'enronnement.......j,aurais pensé qu'un hotel aussi gros n'aurais pas lésigné sur un problème aussi important et aurait fait venir un réparateur. Imaginez l'eau chaude qui coule à pleine champelure entre 22h00 et 9AM le lendemain.....combien de litre d'eau dépensé et combien d'énergie en eau chaude.......P.S. oui 11hs après l'eau était toujours bouillante. Réjean Laplante Client de Rouyn-Noranda qui ne remettra jamais les pieds dans cet établissement Read moreGenuine Hotels.com guest review
"Près du stade olympique et du biodome"
This guest did not leave a comment.Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
