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Location.
Situated in Ottawa, Delta Ottawa City Centre is in the business district and close to Currency Museum, Parliament Hill, and Supreme Court of Canada. Also nearby are Canadian War Museum and National Gallery of Canada.
Hotel Features.
Delta Ottawa City Centre has an indoor pool and a health club. Wireless Internet access is available in public areas (surcharges apply). Business amenities at this 3.5-star property include a meeting/conference room and audiovisual equipment. This eco-friendly hotel offers a coffee shop/café and a bar/lounge. The staff can provide wedding services, event catering, and tour assistance. Additional amenities include multilingual staff, gift shops/newsstands, and room service (during limited hours).
Guestrooms.
Rooms have city views. The 411 air-conditioned guestrooms at Delta Ottawa City Centre include MP3 docking stations and CD players. Beds have down comforters and premium bedding. Complimentary wireless and wired high-speed Internet access is provided. Televisions are equipped with cable channels and pay movies. All accommodations provide desks, complimentary newspapers, and direct-dial phones with voice mail. Bathrooms offer shower/tub combinations with handheld showerheads, hair dryers, and complimentary toiletries. Additional amenities include coffee/tea makers and irons/ironing boards. In addition, amenities available on request include refrigerators, a turndown service, and hypo-allergenic bedding. Housekeeping is offered daily.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
The hotel will be renovating from 20 May 2013 to 20 May 2013 (completion date subject to change). The following areas are affected:
LiFT - This restaurant serves breakfast, lunch, and dinner.
LiFT - This pub serves lunch and dinner.
Room service (during limited hours) is available.
Recreational amenities at the hotel include an indoor pool and a health club.
The recreational activities listed below are available either on site or nearby; fees may apply.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
"a wonderful weekend at the Remembrance Day service"
Great location and our grandchildren loved the salt water pool. We parked and walked to all the sites on our list---the Parliament Buildings, the Royal Canadian Mint, the Currency Museum, Byward Market, Rideau Canal, restaurants and shopping. Would recommend it and will stay there again.Genuine Hotels.com guest review
Response by Delta Ottawa City Centre So glad you and your grandchildren enjoyed your stay with us and the new salt water pool. Great memories to be made and to hold dear to you all.
"Over priced considering construction taking place"
Parking was terrible for a truck, I had to park across the street for $25/night Major construction going on in the lower levels of hotel, very loud. Temporary exits to street could have been marked better. Air conditioning did not work in room, i reported it to front desk but it did not get fixed. One ice machine not working. Not a good hotel to stay […] with kids, more business based. Without a discount on this last visit i would never stay here again. But with this being said service at the delta was excellent, and nice fitness room, best i've seen in a hotel. Read moreGenuine Hotels.com guest review
"OVERALL POSITIVE EXPERIENCE"
The staff was very friendly and accommodating. Rooms clean. All three computers in the office area were out of order for two days and I had no way of checking my email.Genuine Hotels.com guest review
Response by Delta Ottawa City Centre Thank you for reviewing our hotel. We hope you enjoyed your stay and we look forward to welcoming you back on your next trip to Ottawa.
The staff were very nice and helpful. We were disappointed when we got to our floor/room though. The conditions of the carpet and wall paper was quite old and run down. The room was very small. No comfortable chairs to sit in, just desk type chairs. The bathroom was so tiny that you could barely fit infront of the vanity. The pool was very cold and […] adults and kids were complaining. The pool area was not like the photo with plants and nice furniture. The squash court was dismal and old with paint coming off the walls. The view was disappointing with a strip club right across the street. The store and Tims were convenient but rather hidden from site. The lobby area and bar were nice and the staff was friendly and helpful. Read moreGenuine Hotels.com guest review
Response by Delta Ottawa City Centre Thank you for forwarding your comments. We do appreciate you taking the time to tell us about your stay. We are aware of the condition of our tired rooms and are very happy that we are commencing a $25 Million renovation project in the next few weeks, due to be finished in the Spring of 2012. We hope to see you then.
Direction signs in the parking garage is not clear. Very nice redesign n renovate. Highly recommend.Genuine Hotels.com guest review
"Modern, clean, affordable and convenient"
Stayed here for 2 days on the week-end. Friendly staff at the lobby and the restaurant. Great pool for kids. Room was clean, modern and had everything we needed for a short stay. Asked for a mini-fridge and received it within 5 minutes. Convenient location with parking and a Tim Horton's downstairs. Only downside was the noise level in the corridor […] on a saturday night due to an event. Make sure to ask for a room far from the elevators. Read moreGenuine Hotels.com guest review
Response by Delta Ottawa City Centre Thank you for your positive review. We appreciate the time you took in giving us your feedback. We hope to see you again in the near future.
Beside the pool, which was really too cold, the hotel was nice.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
Response by Delta Ottawa City Centre We are always so please to see that our guests enjoyed their stay with us!
"Lots of construction but otherwise quite good"
There is some significant construction going on at this hotel (August 2012). We didn't hear any banging or construction noises. The staff was friendly and helpful. Only down side is there is (as a result of the construction) no place in the hotel to go for a beer after a long day working. Very convenient that there's a Tim Horton's directly next door […] to the hotel. Only six blocks to Parliament Hill. Read moreGenuine Hotels.com guest review
Response by Delta Ottawa City Centre We are happy to report that LIFT Restaurant and Lounge are now operating with full hours. Our construction is so close to finished. We cannot wait for our guests to see the completed product!
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Great location"
Hotel location was amazing for seeing all museums and Parliament Hill. We were able to walk to all the attractions. While the Delta is currently being renovated, the renovations did not detract from our stay. The staff were very helpful.Genuine Hotels.com guest review
Response by Delta Ottawa City Centre On behalf of the Delta Ottawa City Centre team we are always happy to hear that our guests enjoyed their stay with us!
"Get proximity to major attractions!"
We really enjoyed the service the main desk workers provided. They were extremely helpful and very friendly as well. The construction everywhere was inconvienent but it seems that the entire hotel has seen a major overhaul. I'd love to see it upon completion!Genuine Hotels.com guest review
Response by Delta Ottawa City Centre We are so proud of our team here at the Delta Ottawa City Centre. Our construction is so close to complete we can't wait for our valued guest to check out the finished product!
"Good location for sightseeing"
Hotel lobby and front access under construction which was unfortunate.Signage to checkin non existant.Genuine Hotels.com guest review
"Close to sight seeeing"
I like Delta hotels and have stayed in their hotels many times. But lack of signage to find entrance due to construction was frustrating and time consuming. We phoned hotel for directions and luckily Ryan the concierge came to assist us for the check-in. The bathroom is really small and there was no notice that it only contained a shower. Perhaps once […] all the front entrance and lobby renos are completed the hotel will attain recognized Delta Hotel standards. Read moreGenuine Hotels.com guest review
"Great customer service"
Great service. We arrived early and they gave us an available room straight away, upgrading our room. And when we left, they asked straight away if we were taking a taxi and carried our bags, which they had stored for us, right to the taxi. (They offered to extend our check out time!) Love not having to ask! We stayed during a busy week - there was […] a competition of some sort going on and they added staff to handle the transitions (e.g. elevators usage) within the hotel and provide directions to those staying. The hotel is undergoing some work, but it didn't interfere with our stay and we used the services of the concierge, helping us with directions, and suggestions. We ate dinner - one night - in the restaurant - the buffet was terrible but our in room breakfast was great. We especially enjoyed the pool area - with plenty of clean towels and a bowl full of apples for us. And we loved being within walking distance to Parliament, the War Museum, the Mint ... we walked everywhere! The comfort of our room (and bed), the friendliness and helpfulness of staff, and being within walking distance to so many great places made this an ideal stay. We would stay here again! Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
Response by Delta Ottawa City Centre We are so grateful to receive a 4/5 review on Hotels.com. We love it when our guests enjoy their stay!
"Lobby Construction"
At the time of our visit, July 2012, the lobby was being completely refinished. This meant there wasn't anywhere for us to park in front of the hotel to unload our bags. Instead we parked in the underground parking lot and unloaded the car from there using the luggage carts. Not a real issue. Check in was simple from their relocated lobby from what […] was called the lower lobby which was the main floor. The rooms, although just a bit small, were extremely well decorated (very modern, new, and clean). For those bringing a laptop, they have all the hookups to the flat screen TV integrated into the desk. Fantastic for playing (not paying) to watch movies at the end of the day. They also had free ultra-high speed Internet (20 Mbps) with unlimited download. The hotel is right downtown just a few minute walk away from parliament hill and other downtown attractions. If they are still offering a discount to offset for the construction, I would recommend this hotel. Oh yes, and the pool and fitness room are in good condition as well. Fit was equipment new, and pool a bit old but fairly clean. Walls were showing some cracks and peeling paint. Read moreGenuine Hotels.com guest review
Response by Delta Ottawa City Centre We are so close to completing the last leg of our renovation process! Soon there will be no construction and our guest and team couldn't be happier! This will mean better parking when check in or out of our hotel.
"Great value for money! Convenient!!"
This guest did not leave a comment.Genuine Hotels.com guest review
Response by Delta Ottawa City Centre On behalf of the team here thank you for the 5 star rating! We are so happy to see that you enjoyed your stay with us!
"great place when not under construction"
The Good: Room was super clean and comfortable. The location is a bit west but only a few extra minutes on foot. Tim Hortons right downstairs. The Bad: Hotel lobby under construction (summer 2012) and difficult to access unless you know where to look (entrance beside Timmys). Parking not included, $18 per night connected site. Service staff was friendly […] but scarce probably due to construction project. Overall, good experience as reasonable price. Read moreGenuine Hotels.com guest review
Response by Delta Ottawa City Centre Our hotel parking is owned and operated by an outside company which unfortunately means that we are not able to adjust the price to what we see fit. We are so excited that all of our 410 guest rooms have been fully renovated. Our Lobby isn't far behind now. Within two months our property will be fully renovated for our valued guests.
This guest did not leave a comment.Genuine Hotels.com guest review
Response by Delta Ottawa City Centre Thank you for the 5 star rating on Hotels.com. We pride ourselves in guest service!
"INSUFFICIENT INFORMATION GIVEN WHEN BOOKING ONLINE"
THE DELTA HOTEL IN OTTAWA WAS UNDER CONSTRUCTION. IF HOTELS.CA HAD BEEN UPFRONT ABOUT THAT, I WOULD NEVER HAVE BOOKED THAT HOTEL, AND ARRIVED TO A MESS, BANGING AND DETOURS. I CHECKED OUT AND WENT TO ANOTHER HOTEL.Genuine Hotels.com guest review
Response by Delta Ottawa City Centre I am so sorry that you were not aware we are under renovations. I hope you were able to find accommodation that suited your needs.
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
Response by Delta Ottawa City Centre Thank you for taking the time to rate the Delta Ottawa City Centre. We hope you will come back and check out our new look once the renovations have been complete.
This guest did not leave a comment.Genuine Hotels.com guest review
Response by Delta Ottawa City Centre Thank you for taking the time to rate the Delta Ottawa City Centre. We certainly hope you enjoyed your stay with us. We look forward to seeing you again.
This guest did not leave a comment.Genuine Hotels.com guest review
Response by Delta Ottawa City Centre Thank you for your rating of 4 stars. We certainly hope you enjoyed your stay and hope you will come back and visit us once our renovations are complete.
"Delta Ottawa Centre - most friendly hotel staff"
Just returned from a great trip to Ottawa and stayed at the Delta Ottawa Centre. The staff was exceptional. I have never stayed in a more friendly hotel. Even though the hotel is undergoing some major renovations, the staff made up for all of that. I would definitely stay there again. And I am sure once all the renos are complete, it will be except […] ional. Read moreGenuine Hotels.com guest review
Response by Delta Ottawa City Centre Thank you for taking the time in providing us with great feedback. I will make sure to pass along the comments on our exceptional staff during your stay. We look forward to your return trip to see all the changes we will have gone through. See you soon!
"Delta Ottawa City Center"
We enjoyed our stay at the hotel. Despite the renovation and the older rooms (needing the renos), the service we received from the people working there was wonderful. The people contributed to our happy and welcoming impression of Ottawa. Thank you.Genuine Hotels.com guest review
Response by Delta Ottawa City Centre Your comments are greatly appreciated. Thank you for taking the time to let us know how we are doing. We are thrilled you experienced great customer service during your stay with us. We look forward to your return trip in the future.
"delta ottawa"
nice staff very helpful very expensive for this room when you have a hotel under renovations you should give some freebee to the customers like that it s win win situationGenuine Hotels.com guest review
Response by Delta Ottawa City Centre Glad to hear our staff was friendly and helpful to you during your stay. We look forward to having you stay with us in the future.
This guest did not leave a comment.Genuine Hotels.com guest review
"Pretty Good, very helpful front desk!"
Fairly good stay! Front desk went above and beyond for me! I booked from another website, didnt realise you had to ask for a fridge (which seems cheap since they bar fridges are cheap) They finally located one. Room very very clean, beds were amazingly comfortable. Drinking glass in bathroom had lip smudges (gross). Housekeeping continued to knock on […] the door at 9 am and woke us all up (my 2 babies under 2, my mom and myself after fighting to get them to sleep all night) I was a bit angry about that since we didnt have to be out of the room until 12. All in all it was good.. close to all of downtown and has a Tim Hortons on the ground level (which came in handy since the sleep was cut short and we had a long drive ahead). I would stay again now that I know to ask for a fridge! Read moreGenuine Hotels.com guest review
Response by Delta Ottawa City Centre Glad to hear you had a good stay and that our front desk associates went above and beyond in assisting you. Unfortunately fridges are not a permanent fixture in our rooms. I will note this on my wish list. Regarding the smudges and the early knocking to your room, this has been brought up to Housekeeping department for review. Please accept our sincere apologies! Hope you will come back and see the transformation.
Some of the staff are very nice, stay was pleasant and conferrable but we have to ask for the mini fridge (which was included in the room the lady by the front desk mansion that only of quantity last ??!) but with the next few the fridge was in the room :)) Unfortunately, parking is a problem 9not included) very limited space and somebody stall our […] GPS in the underground, pay and security watch parking. Read moreGenuine Hotels.com guest review
Response by Delta Ottawa City Centre Your time is precious and we thank you for forwarding us your comments. From your grading it looks like our service was to your satisfaction including our very nice staff. We do apologize, the parking is not owned and operated by the hotel. Fridges are high in demand however they are not a permanent fix in all our rooms. Let's see what our renovation project brings us!! It's on my wish list!
This guest did not leave a comment.Genuine Hotels.com guest review
Response by Delta Ottawa City Centre Looking forward to your next visit with us.
This guest did not leave a comment.Genuine Hotels.com guest review
"Confusion"
First of all, what are the Marketing people thinking when they put 2 Deltas on opposite corners of Queen & Lyon streets? Lot's of confusion. Parking fees and acess not clearly explained. Could not swipe my card to register my car into the lot. Had to follow up on Saturday for things that should have been sent to my room Friday.Genuine Hotels.com guest review
Response by Delta Ottawa City Centre Thank you for taking the time to send us your feedback. We are sorry to hear of the confusion caused upon your arrival. We are going under renovations and hope we will be able to differenciate better once it's completed. As for the parking fees, the parcade is not owned and operated by our property and unfortunately we cannot override the prices. We hope the service you received on the Saturday was to your satisfaction. We hope you'll come back to visit us and see our makeover. We are all very excited about the changes.
"Delta downtown"
Well, being my first time to Ottawa, I was a tad bit disappointed. The room was run down, a bit dirty, stains on the carpet and on the wallpaper, the bathroom doorknob was practically falling off, and the bathroom was tiny. When I went to leave, I had to pay for parking at the front desk, and then had to pay again upon exit. I had to drive around, come […] back to the front desk to get refunded. I would not stay here again. It's a very long walk to the Rideau Center and to the Byward Market. Read moreGenuine Hotels.com guest review
Response by Delta Ottawa City Centre Your feedback is appreciated. We have started our renovation project and all aspects on the condition will be taken care of during this time. We are sorry to hear about the issues regarding payment and will revise procedures with concerned staff to make sure proper direction is given. We hope you'll give us another chance and come and visit us once the facelift is done.
"Delta Ottawa City Center..great downtown location"
Very nice hotel. Staff were very friendly and helpful. Hotel is located within walking distance to many attractions. The only drawback was the underground parking if you drive a large truck. Overall I rate our stay here a 4. Job well done.Genuine Hotels.com guest review
Response by Delta Ottawa City Centre Thank you for your kind words! We do appreciate receiving your positive feedback. Unfortunately the underground parking is not owned and operated by us and was most likely built in 1967 the same year this building went up. For future references there are a few outdoor independently owned parking lots in our vicinity to accommodate large trucks.
Hotel is pretty dishevelled but room is comfortable: bed and linen are good quality.Bathroom: the water did not go down,and there is no shower cap The only eatery in the immediate surroundings is Tim Horton. Breakfast at hotel would have been appreciated.Genuine Hotels.com guest review
"Fire Alarm Wake Up Call"
Needed renovations are about to start - this will bring this hotel to the quality level of other Delta's. Morning wake up provided by the fire alarm. No harm - no foul.Genuine Hotels.com guest review
Response by Delta Ottawa City Centre Your feedback is appreciated, Thank You! We are all very excited about our renovations. This facelift will take us to Delta's quality level and we hope you will have a chance to come back and see the new us!
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"thanks for the boost"
Great staff the concierge was very helpful and freindly. Told us about the PH floor and to go up there and check out the view with a glass of wine. She said it is for functions but nothing is going on. It was an awsome view of the area. Then I needed a car boost and the security had me up and running in 10 minutes. thanks for a great few daysGenuine Hotels.com guest review
"Hotel on LYon street Ottawa"
Check in was ok, a bit of confusion as another front desk person picked up my debit card and walked away with it during the process. No bar fridge in room was a definite pain. we would have bought water from the bar fridge at the very least. Didn't find out we could have had a fridge put in our room until we checked out. There was no sign anywhere in […] the room advising us that we could ask for one and no one inquired upon check in. Room had a very very tiny bathroom but ok for the price. Hotel was close to everything we wanted to see. Read moreGenuine Hotels.com guest review
Response by Delta Ottawa City Centre Your feedback is important to us and we thank you! Unfortunately, we do not have mini fridges to accommodate all of our guestrooms. We have a few to service guests who need to store medication during their stay. It never hurts to ask, you would be surprised. Glad to hear you all got around the city with ease as we are close to many downtown attractions. Hope to see you soon!
"Delta Ottawa City Centre"
We stayed at the Delta Aug 3rd to the 5th, 2011. The staff is very helpful and the location is close to the Parliament Buildings which was important to us. The beds were comfortable and the pillows were great. The room was very small including the bathroom. This Delta is undergoing a large renovation and I hope that once the renovations are complete […] that tall the rooms and the bathrooms are updated. My parents decided to go to Ottawa with us and the front desk ensured that we got rooms next door to each other. Read moreGenuine Hotels.com guest review
Response by Delta Ottawa City Centre Thank you for forwarding us your feedback, it is very appreciated! Yes our location is great and we are happy you enjoyed your stay! We look forward to your future stay with us. Many people are looking forward to seeing the end result of our huge renovation project including our helpful staff.
"Delta Ottawa City Center, minutes from everything."
The stay at the Delta Ottawa City Center was very nice, helpful and courteous staff, very clean and confortable. The rate secured through Hotels.com was a very good deal for this location.Genuine Hotels.com guest review
Response by Delta Ottawa City Centre Guest feedback is alway appreciated, thank you for taking time in your busy day to forward us your comments. We are glad you enjoyed your stay and hope to see you back soon!
"delta ottawa"
the bed in the master needs to be replaced badly and the room could use updates eg. tvs bathroom. the room itself was very spacious and there was a full kitchen.Genuine Hotels.com guest review
Response by Delta Ottawa City Centre Thanks you for your review of our hotel. We apreciate your feedback. We are very excited about our $25 Million renovation project, scheduled to finish in the Spring of 2012 and we look forward to welcoming you back to see all our changes.
"Delta Ottawa Centre"
Very close to Parliament buildings, Sparks St. mall and short walk to Byward Market. Says they are doing a $25 million reno. Although the hotel was pretty good overall, it does look like it could use the renovations. Rooms are looking a bit tired but certainly not a dump. Good experience overall. Check in and out very smooth.Genuine Hotels.com guest review
Response by Delta Ottawa City Centre Your comments are appreciated, Thank you! We certainly hope to see you and your family back to have a look at us when our renovations will be done. We are all excited of the changes that are coming.
"Reasonable for the price"
We stayed two nights here. A typical cheaper business style hotel. A bit of a walk to the nicer area of Ottawa, but overall a quality stay. Pool was nice, restaurant was basically empty all weekend so we didn't try it. Parking was way to expensive, and street parking was a nightmare, but otherwise we were happy with our little room.Genuine Hotels.com guest review
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