Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
A Green / Sustainable Property - Third Party Certified
This property participates in Green Key Eco-Rating Program, a third-party certification program that has been independently certified. Third-party certification measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy. An objective assessment of a company's sustainable tourism practices has been performed at this property by an auditor who is independent of the third-party certification program.
Stages Bistro and Lounge - This restaurant serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.
Recreational amenities at the hotel include an indoor pool and a fitness facility.
The recreational activities listed below are available either on site or nearby; fees may apply.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
We where in Vancouver for medical reasons and found the location perfectGenuine Hotels.com guest review
"Hidden Charges and no callacation"
the hidden charges, when we got there , there was $17 per day for parking, opposite the hotel there is a parking lot, $12 per day. Booked 7 day , only wanted to cancel one day to stay at Victoria, the hotel declined my request. The front desk was rude.......Genuine Expedia guest review
Response by Holiday Inn Vancouver Centre Dear valued guest, Thank you very much for bringing this to our attention. The parking lot located in the building is managed and operated by a third party company. The regular rate per day is $23-$38 depends on the time of arrival. We understand the price for parking is high in Vancouver, this was why we have spoken with the parking company and managed to get a price of $17 per night for hotel guests only. Unfortunately, we are not able to match the rate with any other independently run hotels as we have no control over the rate. The parking charge is posted on the branded website as well as Expedia website. We are truly sorry that you were unable to locate the information on the website. As for early check out request, we would never refuse to change the departure day unless you have a prepaid reservation, such as booked through Expedia, as the guest must contact the booking agent to change the departure date. The agreement between the hotel and the third party company is we are not allowed to change the reservation unless approved by the third party company. We are sorry for the misunderstanding. If you have further questions about our hotel, please do not hesitate to let us know and we would be happy to answer them. Best Regards,
"no what it looks like"
the pool and exercise facilities were not available, after 3 years now! Very disappointing!!Genuine Hotels.com guest review
"Staff deceiving guests about renovations"
Front desk staff were not telling guests that there would be no water in their hotel from 11 pm until 6 am until AFTER they were all checked in. 7 of us staying there had to be at the hospital for my son's operation by 6 am. We were all very upset when we were finally told by a note in our bathroom that we would have no water to get prepared in the […] morning. Had to sit at the front desk for over an hour to get our money refunded to us and move to a new hotel. As we stood there we heard all the deceptive ways the staff were informing people of the water problem. They were even asking peope to 'please refrain from using the water' during the night. Refrain from using the water - THERE WAS NO WATER. I informed people myself when the staff used that little line. A lot of guests checking in were furious that they were not told until AFTER they completed their check in. Hotel extremely loud with renovations and unrenovated rooms were run down and dingy. Will never stay here again. Read moreGenuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
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