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Location.
Staybridge Suites Calgary Airport is close to Sunridge Mall, Calgary Zoo, and Fort Calgary Historic Park. Additional area attractions include Calgary Tower and Scotiabank Saddledome.
Hotel Features.
Staybridge Suites Calgary Airport has an indoor pool, a waterslide, and a spa tub. Complimentary wireless and wired high-speed Internet access is available in public areas and a computer station is located on site. Business amenities at this 3-star property include a 24-hour business center, small meeting rooms, and audiovisual equipment. The hotel offers a complimentary evening social on select days. The staff can provide tour/ticket assistance, event catering, and business services. Additional amenities include a 24-hour fitness facility and self parking. Guests have complimentary access to a roundtrip airport shuttle (available 24 hours). Complimentary self parking is available onsite for guests. The property may provide extended parking privileges to guests after check-out (surcharge).
Guestrooms.
The 96 air-conditioned guestrooms at Staybridge Suites Calgary Airport include CD players and coffee/tea makers. Complimentary wireless and wired high-speed Internet access is provided. Televisions are equipped with satellite channels, DVD players, and VCRs. All accommodations provide desks, complimentary weekday newspapers, and direct-dial phones with voice mail; free local calls are offered (restrictions may apply). Bathrooms offer shower/tub combinations, bidets, and hair dryers. All units have kitchens with microwaves, refrigerators, dishwashers, and separate dining areas. Additional amenities include irons/ironing boards and clock radios.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
The hotel offers a complimentary evening social on select days.
An indoor pool and a spa tub are on site. Other recreational amenities include a waterslide and a 24-hour fitness facility.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
"Customer Service Upgrade Sorely Needed"
The hotel itself was OK, but the service was not! Apart from the absence of the desk clerk for about 10 minutes at check-in described above, we purposely chose this property for its free airport shuttle. After finally checking in, we went to dinner and returned the rental car at the airport. Before leaving the hotel, I had asked how we got the shuttle […] to bring us back and the clerk said to call the hotel and he would dispatch it. Clearly after the check-in experience it was my mistake to accept that plan, and the same thing happened again: We stood at the Avis counter for 15 minutes waiting for a person to answer the hotel number and no one ever did. Desperate, we went outside and flagged down the Travelodge van (I had seen that logo on a building about a half-mile from Staybridge). The wonderful young driver agreed to let us ride to her hotel, from which we walked to ours. The clerk's explanation was the same as before: He had had to help another guest and the cordless phone obviously didn't work. He did apologize and tell us how sorry he was for our inconvenience, but when I asked him if we could be reimbursed for the generous tip we gave the Travelodge driver, he replied, "It would have to come out of my pocket," to which I replied, "Not that sorry, eh?" I cannot recommend this hotel to anyone, and given this experience I can't imagine ever considering Staybridge again given all the really nice options that take care of their guests (all of them). Read moreGenuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Great Room - no airport shuttle"
As soon as I arrived, I tried to arrange an airport shuttle for the next morning. I was told the shuttle was full at my requested time, which, already too early, was fro 5:45. There was space on the 5am, which would have meant missing any breakfast and waiting at the airport for over 2 hours, oe the 6:30, which could not guarantee timing for my flight. […] I asked how many people from this hotel were on the shuttle I wanted, and they said NONE! The main, single reason I picked this hotel was for the airport shuttle, and they failed miserably; I spent $25 for a cab, which I believe should be refunded. Read moreGenuine Hotels.com guest review
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