Sandman Hotel Calgary City Centre

Book your hotel in Calgary well ahead of time in order to avoid being forced to stayed at the Sandman when the better hotels have only high priced rooms left. The lobby is deceivingly nice-looking and the breakfast is not bad, and if it weren't for the location, the stains of unknown origin on the floor in the room could be ignored. When asked where […] I was staying, the locals gasped a bit and said it was the start of the "bad side" of town. The McDonald's kiddie-corner to the hotel has earned the nickname of Crack Mac, and seems to live up to it. By day, business people walk about; by night, the weary traveler would rather avoid those who gather on the corners unless they are looking for a dealer. Read more

Genuine Hotels.com guest review

AWFUL wifi. i would much rather pay $10-20/day for hi-speed internet than have access to free "wifi" that does not work AT ALL. The only solution they had was to give me a 1-800 # to call in which I spoke with a nice Tech who had 0 effect.

Genuine Hotels.com guest review

First off, I didn't get the room that was reserved for me through Hotels.com. I specifically asked for a high floor during the reservation process because of the trains that pass right outside the front door of this hotel. When I checked in they moved my room to the 4th floor, which is basically the bottom - Fail. I tried the resturant in the lobby... […] Fail. I ordered two glasses of wine from the menu when the bill came the price was wrong, so I asked about it. The response I received was "I don't know what to tell you". That was it. I spoke to management about it and it was almost corrected. This has to be the most uprofessional kitchen I have ever heard in operation. And I could hear every F-word, whine and complaint from just about every staff member. So, if it wasn't the train noise, the shower water not being warm on one day then too hot on the next, the terrible restaurant morale or the fact that the parking structure smells, it might just be the horrible coffee that will insure that I never set foot in a SAnDman Hotel again. By the way, there are doors which are falling off thier hinges and one of the elevators was out of order and the others sounded like they were next. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

location for downtown hotel is not very desireable, as it is on the edge of a not so nice part of town.

Genuine Hotels.com guest review

I've stayed here many times and for location and price it's a great deal. The staff are pleasant and helpful. Moxies Grill has an excellent choice of dishes. The M Bar was nicely done and has many TV's around the facility for sports, though limited on their selections of beer. The workout room was sparse, just a few pieces of equipment but enough to […] keep me from missing my workouts. The rooms are comfortable and clean. This time I had a refrigerator and microwave making my extended stay more pleasant. I'll likely stay here again, though for the length of time I stay I may try and get a suite next time. Read more

Genuine Hotels.com guest review

The Sandman provided a perfect combination of convenience and service for my business trip

Genuine Expedia guest review

This is an old hotel with little character. I am speaking of their employees when I refer to character. I arrived in the early am due to flight delays. I got to the room to hear a toilet running and the ice machine directly outside my door humming. I called and asked for a room change. I was told they were unaware of a running toilet and that the ice […] machine needed to be on for people who need pop in the middle of the night. It was 2:30 am. I was moved. Well I called for room service a couple of nights later and the person brought me up a tray full of water. My napkin was soak and wet. I asked her why she did not dry the tray. She looked at me like I had two heads. Also the ultimate of insults was the fact my soda was not covered. Someone had put the straw in the glass and it was brought to me in this manner. I think they need to overhaul the attitude then work on the rooms. Read more

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Older, very small rooms. Can hear tram outside. Convenient to public transport, at the very edge of the free zone

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The incompetent young man who checked us in entered us in under the wrong room. We were woken up early the next morning by maintenance staff despite the Do Not Disturb sign on the door because they thought our room was vacant. Other than that it was a nice hotel and the restaurant was good.

Genuine Hotels.com guest review

Poor customer support, internet went down, unscheduled wake up call at 4am

Genuine Hotels.com guest review

Really nice for a business stay. Didn't get a chance to check out the facilities due to tight schedule but food was good.

Genuine Hotels.com guest review

The room we got was very small, viewed the back roof of 2 buildings. The worst is that one of the pillows was dirty. The washroom does not have a fan and the shower does not have enough water pressure. Overall probably one of the worst hotel I've stayed.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Room is clean. WiFi connection is extremely poor. It is unacceptable at the room rate that they are charging.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Stay was good. The hotel is very old.

Genuine Hotels.com guest review

Calgary hotels continue to overcharge, simply because they can due to a shortage of supply. This hotel has the feel if a hostel it's so run down. The location is nice and central, but that's where the positivity ends. If you're only in town for a couple of nights, spend the extra money and stay elsewhere.

Genuine Hotels.com guest review

Hotel was adequate for a work trip. Neighbourhood was sketchy, fair number of homeless people around and across street at McDonalds. Good access to the C-Train, easy to walk from hotel into heart of downtown through skywalk system which connects to hotel. Saw a lot of room service trays left lying around in hallways, one for over 12 hours. Staff were […] friendly (including maintenance staff). Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

This hotel should not be prices at 200$/night. The shower didn't work, hot and cold water kept changing by themselves. Good location and parking

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Great location. Tiny bathroom. A/C did not work.

Genuine Hotels.com guest review

This hotel is old and romms are very small. I never recommend anybody. They chaege me for parking. Bathtoom are very small.

Genuine Hotels.com guest review

On the surface, the Sandman Inn in Calgary seems to provide a lovely place to stay. On the surface. After checking in, we realized that the clearance to the underground parking was not adequate. As a result. my husband nad to park our vehicle in a nearby parking lot and run back out at 6 am to plug the meter. At the very least, the hotel should provide […] alternative solutions to avoid this inconvenience. Next, the bed was clean, but very uncomfortable. Without pillow-top and with no sort of mattress cover, the bed was very hard. I woke up with a very sore back. There were also only 3 pillows provided for a king-size bed. Onto the shower. Although the pressure and temperature of the water seemed fine coming out of the tap, when the shower was tuned on, there was but a trickle of SCALDING hot water. The only way to adjust the temperature was to turn the hot water off completely and take a FREEZING COLD shower. There was no in-between. Overall, my stay was largely unsatisfactory and I will not be returning to this hotel - possibly any Sandman Inn - in the future. For a mere $20 more, I could have stayed at a much nicer hotel. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The food and quality of service were great. The reason that I gave a 3 to Condition and maintenance of the hotel is the shower in my room. The water went from boiling hot to very cold without worning! I could see open pipes coming out of the tiles. Really, that was the only thing. I have nothing negative to say about the food, service and confort of […] the hotel. Thank you! Read more

Genuine Hotels.com guest review

Great hotel, excellent rate for the quality of it. I paid more for a terrible hotel by the airport earlier in the week. Excellent stay, incredibly low parking rates. Would stay again in a heart beat.

Genuine Hotels.com guest review

All-in-all, a nice clean hotel with great customer service. Moxies is also fairly decent and has good service. Only issue I had was that the internet quality was very poor and it was difficult to get any work done. It was intermittent at best.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

This is a clean well located hotel on the C Train line thats free for 3 more stops. The staff is very accomodating and there is a Moxie's on the first floor. The rooms are clean and the bed comfortable. The area at night is not great but certainly better than it was years gone by

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Disappointed to learn that parking was an add-on. 1 night at Sandman cost the same as 2 nights at Marriott Courtyard, Gatwick Airport in July 2012. Something is discrepant here.

Genuine Hotels.com guest review

I finished a weeklong business trip with some colleagues and stayed at the Sandman Downtown Calgary. The rooms were nice and clean and the service was smooth. It was a nice hotel in a convenient location. The shower was finnicky (either scalding hot or too cold) but that would be the only downside to mention. The room cost was the best in the area so […] the hotel is great for business trips when you don't want to break the bank when staying Downtown Calgary. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The LRT is right my window so I barely got any sleep. The heater in the room was very loud so I had to keep it off. I woke for a meeting at 7 am and there was no hot water only luke warm which I survived. Bathroom was very small so I had to get dressed in the room. Parking for my truck was down the street but it was not too bad. Room was clean and bed […] was modestly comfortable. Staff were ok nothing special. The hotel has a moxies which is a plus. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Have stayed here a number of times before as it is very centrally located, but never in the winter. Last week it was -25 and the first room I was given, the heater didn't work, so I called down to the front desk and was told to wait 10 mins for the heater to warm up. It never did, so they sent the maintainance man and he played with the heater. It worked […] for 15 mins, then stopped again, so I called back and they moved me to a different room. Woke the next morning and no heat! They managed to fix it during the day and it worked fine after that. Judging by the amount of negative conversations with other guests in the elevator about heat not working and seeing mini heaters everywhere, i think it time to update the heating system Sandman. I won't stay there again when it's cold. Staff were great and handled issues well. Read more

Genuine Hotels.com guest review

I'm satisfied with the hotel all around. It is close to where I work. Would stay here again.

Genuine Expedia guest review

Mattress was in vey bad condition. It was like seeping on a hammock. I had a vey poor sleep.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Staff were extremely friendly. The Sandman suffers from a few issues that most 'dated' hotels have. But my main concern is the internet service. The hardwire connection was useless so you need to use the wireless. It's so slow that my browser would time out with fairly routine page loads. Since it's a 3rd party service, your only option is to deal with […] outside support. Connecting back to the office thru VPN is a non-starter and downloading or sending attachments thru browser email is painful. That's pretty much unacceptable in today's environment. The internet comms is critical to me on business travel so this issue alone will prevent me from staying there again. Read more

Genuine Expedia guest review