Chateau Nova Hotel And Suites

I came to visit a patient in the Royal Alex hospital which is a short bus or taxi ride away (too far to walk). Free wi-fi was weak in my room which was probably the furthest from the main desk. Free newspapers in the lobby.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

My first stay at the hotel was better than the second. I enjoyed both rooms being in the west wings of the 3rd and 2nd floors. Room 236 that I stayed in this past weekend smelled of smoke even though it was a non-smoking room. The pillows were awful; nothing like the one I had in the room that I rented on the 3rd floor during my first stay. Other than […] that, everything was good. Thanks, Sylvia Read more

Genuine Hotels.com guest review

Very pleasant service and comfortable hotel. the pictures in the hallways were intriguing relating to the history of the area. The restaurant had great food. Keep up the great service.

Genuine Hotels.com guest review

A fairly average hotel: clean, fairly quiet, would work for most business people. Nice shower with curved shower rod. Not a lot of restaurant choices within walking distance. Never been a big fan of hotel restaurants and bars in general - average food and average service at normally above-average pricing. Prefer quality food and great restaurants but […] you will need a car from this location. For morning coffee though, there is a Starbucks a few blocks away. Room Service trays littered the hallways when we returned from supper at near 8 pm. I guess it's the responsibility of morning housekeeping to clean up. Coffee creamers in our fridge would be a nice touch instead of powdered creamers. Would have raised the rating with little niceties like this. One issue though: 11 am check-out is out of step with most business hotels' noon check-out. I regularly use hotel room as an office while on the road. Noon checkout means great half-day workday. We arranged a noon check-out at check-in. 11:25 am next morning, we were phoned by front desk asking if we were checking out. Seems no one at desk made a note of our late check-out. In essence, they made their internal error our problem. Guests attending morning meetings must check-out before they attend their meetings. Noon check-out would be more convenient for guests who could check out on lunch break. Hotel lacks any real personality though. As titled, it's an OK hotel - not spectacular and not one you would rave to your friends that they must visit. But a good performer that could do much better if they would think from the guest's perspective instead of how early they can start housekeeping services. Read more

Genuine Hotels.com guest review

Spent 2 nights in the Chateau Nova and all in all, it was a good experience. Reasonable rates. The room was clean and well maintained, the beds were comfortable, the breakfast each morning in the restaurant was fine (2 eggs, 3 strips of bacon, 2 pieces of toast and hash browns - $7.00 as of July 6, 2011). Couple of issues - stains in the rugs in the […] hallways and construction in the main entrance - Would definately stay there again if the opportunity arose. Read more

Genuine Hotels.com guest review