Holiday Inn Express Edmonton Downtown

While we were checking in. The service was too slow it took us almost 1 hour standing in line because 2 blond girls were chit chatting with the customer not minding the long line up at the back waiting for them to get finish. It is annoying because we were tired from traveling to think that we still have to stand and wait for 1 hour to stand:(

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

really the only dislike with the hotel is the staff it wasn't to friendly and not very knowledgeable. hard to stay again in this hotel.

Genuine Hotels.com guest review

Very old hotel. Room smelt of smoke. Clean but I wouldn't stay there again.

Genuine Expedia guest review

The hotel location was good. close to the subway which was handy. The front desk management was very very poor. They first of all assigned me to a one bed room instead of a two bed room even theough they knew I was checking in with another guy. This was just the start. After sorting that out I do to my room to find there was an open space where my fridge […] was supposed to be, but I never complained. Shortly after I decided to extend my stay for another night which I thought was not a hard task but soon realized different. The front desk lady then decided to inform me of every possible problem that might prevent me from being able to do this.... After calming her down she informed me that I never booked with the hotel directly so I would have to call hotels.com So I called and found out that there would be no problem staying another night, OH YA!!!! This is when I was informed that I would have to move to another room and I said if there is another double room available and they have not checked in why wouldnt you save the extra clean up cost and my inconvenience by leaving me in the same room. I was then told I would have to come back and check with the manager in an hour.... I then spent a majority of the rest of the day answering my door to cleaning staff who were trying to clean my room (that I booked for another night) God only knows where my luggage would have ended up should I have decided to leave the hotel for the afternoon.... Then on check out day the 2 elevator hotel was down to one because the service company was not called on saturday when it actually broke down. Instead they waited till Sunday (the most busiest day of the week for check out) to have the company show up. My recommendation to anyone planning on staying here is to book for all the nights in the beginning and don't plan on trying to extend your stay as it only confuses the staff. Good Luck!!! Dwayne Read more

Genuine Hotels.com guest review

I booked a room 20 days ahead of the new year 2012. I thought they will give me a good room. Unfortunately the room they gave me has NO baseboard heating! The heating coil was icy cold. They just simply told me to turn on the ventilation fan and said this is the heat enough for me to warm up. But how can I fall in sleep with the loud humming noise? […] They also said the boiler was turned off. I told them to open the isolation valves of the baseboard heating coil but they were declined to do so. They don't realize they are talking with an HVAC maintenance engineer working in a hospital! They don't know how to lie and just treat people naive and low IQ. Overall, I do not recommend this hotel to anybody. Read more

Genuine Hotels.com guest review

This hotel is a good solid hotel however I had two problems. #1 - I arrived late one night and they had given my room away. It was 1 am in the morning and I was shocked that this had happened since I had booked 4 weeks in advance. I know things come up but this was not the kind of service I would expect. Service Recovery was good however it still bothers […] me that I can't depend on this hotel. #2 - It offers an Express breakfast and a small cafe in the hotel however it would be nice to have a little something extra like an area with a convenience store. Read more

Genuine Expedia guest review

This was the worst experience I ever had at a hotel. The lady was so rude to me when I checked in. The pool was broken the first night and not very clean. There was a fire alarm at 1:30am... so everybody was down in the lobby and not one staff member told anybody what was going. Even after the firemen had left nobody said anything... everybody just […] started going up to their rooms. It took me 2 days for them to get my phone working in my room. And when they asked if I enjoyed my stay I told them all of this... and he just said "oh that unfortunate, I hope you'll stay with us again." Ha yeah right. Not impressed at all. Read more

Genuine Hotels.com guest review

Our stay was quite miserable. Our room was right underneath a staff party that kept us awake til all hours of the morning. Hearing heels jump to the loud & very clear strains of the Chicken Dance was a lowpoint! We were far too tired to move rooms at midnight & upon complaining in the morning were told that we should never have been put in that room […] because of the party! Also, the heat in our room did NOT work at all! The staff would come & "fix" the issue & for a short while we would have heat until the thermostat would not turn OFF the flow of heat & we would have to shut it down &, later, have the staff come & start it up again! The staff was polite & did their best, but the issues we had were overwhelming & we will not be staying there again. Read more

Genuine Hotels.com guest review