Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
A Green / Sustainable Property - Third Party Certified
This property participates in Green Key Eco-Rating Program, a third-party certification program that has been independently certified. Third-party certification measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy. An objective assessment of a company's sustainable tourism practices has been performed at this property by an auditor who is independent of the third-party certification program.
Complimentary Continental Breakfast is available everyday. Our Front Desk staff have recommendations on numerous dining possibilities within the local area.
Enjoy free access to our on-site fitness room which houses an elliptical trainer, treadmill, and exercise bike.Guests of the Comfort Inn are offered complimentary passes to the Kanata Wave Pool and Leisure Centre, just minutes away. Equipped with full fitness capabilities, wave pool and sauna facility.This hotel is in close proximity to various cycling paths, parks, recreational centres and other off-site fitness facilities such as Goodlife Fitness and the YMCA at Scotiabank Place.
The recreational activities listed below are available either on site or nearby; fees may apply.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
"needs upgrading"
hasn't been upgraded in a very long time........old a/c heat, old bathroom fixturesGenuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"convenient"
grabbed a coffee in the lobby, the milk was sour. the continental breakfast served up stale bread and very bad coffee, but was located close to where i had to go, taxi was under $10 each way. would stay again.Genuine Hotels.com guest review
Response by Comfort Inn Ottawa West Kanata It is pleasing that our location was ideal for you. We are sorry that the breakfast options were not what you expected. In addition, we apologies with the incident with the milk that you encountered. We truly appreciate that you took the time to review and it will be our pleasure to welcome you back in the future.
"Comfortable and helpful front desk service"
Clean, courteous service, comfortable beds, though only had doubles when had booked for queens (even with 3 p.m. arrival), i.e. they said can't always honour third-party booking requests, and quite full that night. Free breakfast fine, quiet neighbourhood and hotel, few minutes drive to most things in Kanata and west Ottawa. Price in keeping with area […] though seems high in Ottawa for what is offered. Will stay again. Also can't seem to ever find a place that knows how to set up a TV to avoid horiz. stretch and unable to do this myself with remote. Read moreGenuine Hotels.com guest review
Response by Comfort Inn Ottawa West Kanata It is always a pleasure to hear from our guests that have great experiences with us and we hope you will return again soon.
This guest did not leave a comment.Genuine Hotels.com guest review
"preauthorize this"
They required $50 damage deposit preauthorized on credit card? have never seen this before they just said that is the way it is!!!Genuine Expedia guest review
Response by Comfort Inn Ottawa West Kanata Sincere apologies if the pre-authorization payment process was not explained more fully on arrival. We require a deposit to cover incidental charges such as movies, long distance, etc. The monies held are pre-authorized only and processed only in the event a guest consumes an amenitiy.We will share your feedback with our team to ensure we learn from and proactively address all service issues.
"Friendly customer service"
This hotel has excellent customer service and a very friendly environment with ample amount of parking spots. i would recommend this to my friends in near future.Genuine Hotels.com guest review
"Nice Quiet Place... Maybe"
Quiet even though its near the Queensway... Not much traffic noise. We stayed here during our Holiday Shopping trip so we shopped until we dropped late into the night... Great resting place, peaceful and quiet but the next morning, the front desk did not stop bothering us to let us know that check out is at noon! We would've appreciated if they would […] at least give us time to gather our belongings, load up our truck and check out within the hour. Phone rang (3 times) and they knocked at the door... we felt like we were being kicked out and there were hardly any guests in the hotel! Read moreGenuine Hotels.com guest review
"Not Bad"
Good LocationGenuine Expedia guest review
"So outta the way"
This place is very out of the way. There are no services anywhere close by, and they didn't even have a food vending machine, just pop. This is one of those places that hockey teams, school groups, etc tend to stay at and there were children thundering up and down the halls yelling until midnight when I called and complained. The bed sloped back towards […] the wall, making your head lower than your feet. overall, not a great hotel. I've done super cheap before and gotten far better than this moderately priced place. Read moreGenuine Expedia guest review
Response by Comfort Inn Ottawa West Kanata Thank you for your candid review of Comfort Inn Ottawa West Kanata. It is always a great disappointment to hear of a guest that was not satisfied with their stay. Located in a quiet residential neighbourhood in Ottawa, the Comfort Inn Ottawa West Kanata, offers the benefit of the city without the cost or congestion. We apologize if you had any issues locating the snack vending machine, we do have a snack vending machine located in the lobby for future knowledge, and we hope that despite this experience you will give us the opportunity to provide you with your hospitality needs in the future. Please accept our apologies for the noise that you encountered and if you return, please do not hesitate to let us know your preference for a room in the quietest area of the hotel. We regret to read that you were unable to get a good night’s sleep during your recent stay with us. We do plan to change our bedding with our upcoming renovation and if you return we hope you will find the new selection will provide you with a comfortable night’s stay. We hope that on your next stay you will be able to take full advantage of all the amenities we have to offer
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