Holiday Inn Express Lancaster - Rockvale Outlets

Great location. Large rooms.

Genuine Hotels.com guest review

beautiful hotel and perfect location

Genuine Hotels.com guest review

The Holiday Inn at the Rockvale Outlets was a very clean, modern hotel. Check in was a breeze. Hotels.com had already confirmed my reservation and I only had to provide a credit card for incidentals before getting right to the room. The room was clean, nicely decorated and the beds were very comfortable. The location is great, right in the Outlets and […] close to other stores and many restaurants. I will definitely stay again Read more

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

We stayed at this hotel after a concert at the American Music Theatre. It was super clean, the staff was very friendly and helpful AND, OMG! It is surrounded by shopping!! Loved it!

Genuine Hotels.com guest review

My husband and i stayed overnight at this hotel and it was clean, comfortable, and quiet. The staff and the maintenance were very helpful and accomadating. Our room smelled fresh as we entered and the bed was very comfortable. A great location too, especially if shopping the outlets. Enjoyed!

Genuine Hotels.com guest review

Great location, easy to get to , pleasant staff and reasonable price

Genuine Expedia guest review

Great staff. Great breakfast. Had our 6 year old granddaughter out to see Jonah. She had a fantastic time at your hotel. Tha nk you

Genuine Hotels.com guest review

I booked this hotel on Expedia, and paid a regular room rate, but was placed in a handicapped room, like a handy man special. In the shower, the shower head was not able to be placed into the clasp, which would explain why it was dangling upon arrival. Almost hurt my back trying to get under it while washing my hair. There were nasty stains on the seat […] at the desk, and had to literally place a towel onto it to sit down. Upon checking out, no class with customer service at front desk to even bother asking how the stay was. Very disappointed and this was even a non-cancellation hotel booking. Read more

Genuine Expedia guest review

This was our 3rd stay here. My daughter and I have made it a tradition to come in Oct or Nov for a weekend shopping trip. This hotel is in a great location. The staff is very friendly. The room is always clean and ready for us. The breakfast is awesome. We loved making our own pancakes and having hot eggs and coffee, just to name a few. We will definitly […] be staying here again next year. Read more

Genuine Hotels.com guest review

The bathtub shower needed some work which would of made the stay much more comfortable.

Genuine Hotels.com guest review

Both of my rooms were 1bed rooms .But my reservation was for one of them to be a 2 bed room.

Genuine Hotels.com guest review

It was an overall good experience staying at the hotel. Clean room, good breakfast and location inside the mall is great. Would recomend

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

Sheets and blankets where not clean dead bug on dresser they where supposed to call when our room was ready that never happend. Just disappointed in general.

Genuine Expedia guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

We were a family of 5 staying in one room and had enough room for all of us to stay. The one drawback was a noisy airconditioner.

Genuine Expedia guest review

the hotel overall was okay. The room was kind of musty smelling and felt damp. The "queen" beds were at best full size. The pool was nice and clean! The kids really enjoyed it.

Genuine Hotels.com guest review

The toilet had been used and not flushed and sanitized.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

Got a little creeped out in the middle of the night when I woke up and saw a centipede on the air conditioner. Looked like a mold/mildew spot on the shower wallpaper. After that, I just felt my room was dirty. There was also a weird smell that wasn't bad but it wasn't clean either. Great location just wish I hadn't seen that bug!

Genuine Expedia guest review

The hotel & desk staff were great! the room was VERY clean, & the continental breakfast was delicious. the only issue we had was-when my daughter & i got home & unpacked my daughter informed me she left her bathing suit on the back of the bathroom door to dry. (i thought she had packed it up). i called hotel immediately, let them know our room # & exactly […] where she left it, & was told when they find it they will call. well, i called 2 more times & they said it wasn't found. when i asked what they (meaning cleaners) did with it, they told me they didn't find it-when i told them we KNOW it was in the room, i got no answer. while this is our fault as well for leaving it behind, i feel they need to take responsibility as well because we didn't "lose it" , she knew right where she left it-it was either stolen or they threw it away!!! Read more

Genuine Hotels.com guest review

Location was very convenient. It was centrally located to many attractions. Breakfast was awesome. Not like most continental breakfasts with just cereal and fruit. Freshly made pancakes, scrambled eggs and Ham, rolls, cereal, toast and a large selection of drinks. Well worth the price. Will definitely stay here on my next trip.

Genuine Expedia guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

Handicapped room was quite spacious and absolutely clean. It was a real treat to see 2 queen-size beds in the room. It had a great roll-in shower with plenty of hot water. There was a microwave, refrigerator and coffee maker in the room The hotel served a wonderful full breakfast not just a continental breakfast. Free parking, outlets and plenty of […] places to eat very close by. Across the street from American Music Theater and close to Sight and Sound. Plenty to see and do nearby. A bit expensive but worth it. Read more

Genuine Hotels.com guest review

well, if you are a fan of "sausage gravy" for breakfast, this is the place for you!! me, i prefer actual sausage or bacon for my first meal of the day. an e-mail to holiday inn express priority club solved the breakfast problem quickly. though. whereas our first day's breakfast selections were as unappealing the afore-mentioned sausage by-product […] and were under-stocked as well, the day after, following a call from a manager (prompted by the HIE corporate offices) actual sausage was plentiful, well-stocked and hot! bacon was provided to us alone, since we were the ones who complained. also, the pancake maker, previously unavailable, miraculously re-appeared on our second day! i must say that the hotel seems unappealing and without any real attempt @ customer satisfaction. we shall not be staying here again!! Read more

Genuine Expedia guest review

it was very comfortable.

Genuine Hotels.com guest review

I loved the location of the Hotel as it was in a mall with familiar stores although we did not come for that. The service and room were very comfortable and we had no concerns. The only caution I would give visitors is that due there is an ongoing smell of horse feces that permeates the entire town because the Amish do travel through the downtown areas […] on horses. Read more

Genuine Hotels.com guest review

CLOSE TO OUTLETS AND ALL SHOWS. THE ROOM WAS GOOD AND THE BED WAS VERY COMFORTABLE.

Genuine Hotels.com guest review

I was very upset that I did not get a coupon book for the outlet stores upon my arrival. I found out there was one when I was leaving the next day. I lost out on a lot of saving and was very upset

Genuine Hotels.com guest review

Excellent Hotel. Could not be bettter

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

the bed was hard but was happy it was clean. Nice complimentary breakfast.

Genuine Hotels.com guest review

Very nice place to stay especially with the fam !!!!!

Genuine Expedia guest review

when I reserved the room we were told it would be a king size bed. upon arrival 2 double bed room was given. no other room available. very disappointing!

Genuine Expedia guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

This hotel was in a great location at the outlets but still close to other things around. The room was big and clean, so were the beds. The front desk people were very helpful when we would ask them a question. Breakfast was good, loved the pancake maker. My kids like the cookies at the front too. When my son was not able to sleep he wondered out to […] the lobby at one in the morning and the lady behind the desk gave him a pretzel, talked to him and watched him play on the computer. How Sweet! Would recommened and we will be staying there again> Read more

Genuine Expedia guest review

Non smoking floor and non smoking room that smelled so strongly of cigarette smell it was just awful. Centipede on wall.

Genuine Expedia guest review

This ocation was ideal. Breakfast was delicious. I certainly would stay at this hotel again and recommend it to my friends and family.

Genuine Expedia guest review

very nice stay. hotel was clean and servce was above average

Genuine Hotels.com guest review

The free breakfast was better than expected. The courtesy of the breakfast bar person was outstanding.

Genuine Expedia guest review

We were there for a convenference at the Lancaster Host and I was so happy to be able to just get away from all the fast paced activities and go back to our hotel Holiday Inn Express at the Rock-vale Outlets for some peace, quiet, nice hot shower and comforting sleeping quarters. I would definitely go back there when I re-visit Lancaster and I suggest […] that you do to. They have an outdoor pool that looked awesome but closed for the winter. So the only thing I would to see different is an INDOOR pool/jacuzzi, then it would be 100% complete! Read more

Genuine Hotels.com guest review

This hotel has been remodeled and is such a nice, comfortable place to stay. The staff is helpful and friendly. Very nice breakfast and coffee all day long. We stay there everytime we go up into that area.

Genuine Hotels.com guest review

the clerks were very helpful with directions

Genuine Hotels.com guest review

The only thing is the shower was dirty and the shower head wouldn't stay up right. Other then me having to clean the shower before i used it, it was OK.

Genuine Expedia guest review

The person responsible for arranging cleaning and inspecting the room was on a different planet. I had to call the front desk to announce the toilet was loose on its base, the bath tub drain was clogged and the cleaning staff missed the room totally for two consecutive days. My calls were responded to immediately and courteously. All else was well done […] considering the rates charged and the demands a full house brings to bare, the place was sold out. Read more

Genuine Expedia guest review

We were able to walk to the outlet stores at Rockvale. Great location for other restaurants and sights. Staff was very courteous. Quick start breakfast was a great idea. We are planning to return in the spring.

Genuine Expedia guest review