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Location.
Mercer Hotel Casa Torner i Güell is in Vilafranca del Penedes (Penedes Wine Region) and area attractions include Bodega Eudald Massana Noya and Cavas Nadal. Additional regional attractions include Albert I Noya and Bodega J. Miquel Jane.
Hotel Features.
This Vilafranca del Penedes hotel offers a restaurant and a bar/lounge. Complimentary wireless Internet access is available in public areas. The staff can provide event catering and tour assistance. Additional amenities include a rooftop terrace, a library, and multilingual staff. The property has designated areas for smoking.
Guestrooms.
The 17 air-conditioned guestrooms at Mercer Hotel Casa Torner i Güell include safes and complimentary newspapers. Guests can use the in-room complimentary wireless high-speed Internet access. Rooms are equipped with LCD TVs with cable channels. All accommodations provide desks and speakerphones with voice mail. Additional amenities include designer toiletries and windows that open. In addition, a turndown service is provided nightly and amenities available on request include in-room massages.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
This hotel does not offer any accessibility features. Please select a different hotel if you are interested in booking a room with accessibility features.
Mercer Hotel Casa Torner i Güell has a restaurant serving lunch and dinner.
24-hour room service is available.
Unless otherwise indicated, the charges below are not included in the overall room price. If not included in the overall room price, they will be charged by the property at check-in or check-out. Charges can vary, for example, based on length of stay or the room you book. This property told us they will charge you for the following:
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
A tourist tax will be collected directly at the property upon arrival. The tax applies up to a maximum of 7 nights per person per stay.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
"Nice hotel - but poor service"
We stayed in this a hotel as a base for touring round the Penedes wine region, and in terms of location it was perfect. The hotel was clean; very nicely and newly designed (albeit, perhaps a bit uber chic for a country town); and the room was quiet and comfortable. On the negative side, I would agree about the comments about the needlessly complicated […] light switches and the safe. But the real issue for us was the staff (relatively inexperienced) and how they reacted to a number of issues we had (i.e. in a not particularly customer friendly way). The most significant issue was that we were locked out of the hotel one evening for an hour from 6 pm to 7 pm after having driven all day! That's right, both front doors were locked in the early evening and we (and no other guests) could not get back into the hotel as there was no buzzer either and no-one on the front desk. Apparently, there was only one person on duty and she was helping the repairman fix the internet (which only worked intermittently). She did not seem overly concerned when we pointed out that this was probably not best practice. The lift also broke during our stay (we were on the 4th floor!), and this also was not handled well by the skeleton staff. So overall, nice hotel, but indifferent service when we were there. Read moreGenuine Hotels.com guest review
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