Great National Newcastle Under Lyme Hotel

This is a really difficult review to do because the Hotel is obviously going through a refurbishment and change of owners, the second in a relatively short time period. The public areas are new, fresh and contemporary including reception, bar, restaurant and function rooms. However, step off the beaten track heading for the bedrooms and they are in […] need of updating, seriously, although the bathroom had had some attention and the shower was wonderfully powerful. A couple of the staff could do with charm school, but don't be put off, most are phenominal and could not do enough to help. If you are looking for a cheap hotel, we got a great deal, well located, that you are not going to spend the whole time in your bedroom, this could well be the place. While you're here, try the Kavi Restaurant (Indian) on the same site right next to the hotel . . . . follows the same theme, looks dreadful from outside and not even open, but just step through the door, sit down and be amazed !! Read more

Genuine Expedia guest review

The hotel is partially refurbished although the finishing is not of very high standard. It was clean apart from stains on the carpet in the room (a problem with most hotel rooms of lower to medium price classes in the UK). It is not in a quiet rural location, in fact it is next to a busy road and the old non-sealing windows do nothing to keep the road […] noise out. Reception staff was not very helpful bordering on incompetent; I had to wait for several minutes until someone appeared on reception; there was no bell to call staff either. I was also asked to pay when checking in and out despite having had paid already when booking the room. Other staff were friendly and helpful. The breakfast buffet had a good variety, although I was not offered any cooked options so I am not sure whether this is available to those who wish to have a cooked breakfast. Overall for the cost it was okay; to be good improvements on the reception need to be made and the quality of the finishing needs to be worked on. Read more

Genuine Expedia guest review

On the face of it the decor of the property seems very pleasant, however on closer inspection, you'll realise that all the maintenance seems to have been done on a budget and DIY. The property is shabby and needs an overhaul and a good lick of paint. Tagged with lack lustre customer service, total lack of personality, I fear any reference to Ramada […] may be misleading. Read more

Genuine Hotels.com guest review

A poorly maintained hotel, with poor customer service, but with potential. I get the impression that the property was so much better in the past but standards have slipped over the years, by the owners penny pinching ways. The locks on the rooms are hit and miss, sometimes working other times not. The reception staff have no personality and seem to […] struggle with correct billing first time. No one seems rushed not help, in the event of a problem. The property is dated and in need of some basic professional maintenance. Much of the DIY repairs around the property seem to be just that, and could do with the hand of a professional tradesman. On the plus side the beds are comfortable. Manage your expectations and you won't be disappointed. Read more

Genuine Hotels.com guest review

Rooms in need of updating, stains on carpets, dirty marks on walls, curtian hanging off rail.

Genuine Expedia guest review

A clean and well presented room with in a shabby annex. Stay was marred by lack of air condidtioning. The room was unpleasantly hot.

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

One problem was there was not lift in the hotel and I was on crutches making it very difficult to go up stairs - I actually had to sit on the stairs and go up that way! I booked a twin-bedded room and my husband and I were given a single room - althouogh they did give up a double room the next night. Good breakfast.

Genuine Hotels.com guest review

My second stay at this hotel. Whilst generally clean and comfortable, the hotel just lacks the finishing touches you would expect from a three star. On the face of things, everything seems fine and pleasant, but on closer inspection there seems to be some complacency. The housekeeping, is very average, with limescale in the bathrooms, and sparse consumables. […] I actually ran out of loo roll, and there was no spare. The maintenance of the site is lack lustre. Carpet is worn, and tired, as is some of the furniture. the more visible areas seem to be prioritised, areas such as reception and the landscaping to the front, are well presented. The customer service is as expected, good. However once beyond reception the customer service falls short. Staff seem disinterested in residents, and look fed up or harassed. Would I stay again? Only on a business trip, the hotel is too expensive and has a low hanging cloud of unhappiness for leisure stays. Read more

Genuine Hotels.com guest review

Booked three months in advance and had requested a twin bedded room only to be given a "family" room with one double and one single bed ! When we questioned this with the reception we were told "you asked for two beds and you have two beds" !?! Sorry, but this is not good customer relation building. Would I recommend the hotel ? well lets say next time […] I am in the area I shall look elsewhere. Read more

Genuine Hotels.com guest review

Had a good stay, cheap and easy but the hotel has seen better days unfortunately Generally clean, clean sheets clean duvet etc but around the windows it had cobwebs... For the most part outside but still not something I want to look at Staff were lovely, it was ok for a stop over ... 30 mins from Alton towers but would most certainly not pay more […] than £40... Read more

Genuine Hotels.com guest review

When staying in a hotel a good night sleep is really what is called for.. So why do hotels insist on using such poor pillows? The one's here were as bad as we have seen anywhere ... Other than that the bed was comfortable .. but I'd expect more from a brand like Ramada. Also, the part of the hotel we stayed in was old. No double glazing, no extractor […] in bathroom, stained carpets and the room wasn't really that big. Should have known when the door hit the bed when you opened it! But have stayed in worse. Read more

Genuine Hotels.com guest review

First stay at this Ramada, despite having used many more in the chain in various other locations. The hotel is reasonable value, but the property is starting to show it's age and needs some maintenance and updating. The décor is pleasant, and the staff reasonably polite and friendly and almost robotic. I found it difficult to work out if the hotel […] had onsite complimentary parking, but I can confirm they do. The Hotel is located near a Petrol Station, which conveniently has a coop store. Read more

Genuine Hotels.com guest review

We stayed at the Ramada Newcastle Under Lyme on a recent trip to Alton Towers. The hotel was about a 45 min drive from the park, which was fine with us, but as we drove up we were quite surprised by the outside of the buildings, which appeared to be University residences that had been converted into a hotel. The outside was quite dingy and had obviously […] never received so much as a coat of paint. They have obviously refurbished the inside of the buildings and it was quite nice, but our room was only average. The carpet in our room was hideous and there were a few tiles missing in the bathroom. The staff were very friendly but the bar was almost never staffed and there was no one to serve us in the restaurant. All in all I would say that it was fine for the money we paid but was nothing special. I wouldn't go back again but we had a clean room to stay in for the night, which was all we were really concerned with. I would say it was distinctly average. Read more

Genuine Expedia guest review