Holiday Inn Resort Aruba - Beach Resort and Casino

Was made to wait for four hours to get into the room. While others got their room while we waited. Was not given any information about the hotel, amenities, or. Wireless service. Held a large credit for incidentals (which there none) for three days.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We had a great stay at the Holiday Inn Aruba. We were the first guests to stay in a newly renovated ocean-front top floor room. Everything was brand new, and the view was stunning. The building renovations were not complete, so there were very few other rooms occupied, and it was very quiet. The pool was not open yet, but we would have gone to the beach […] 100% of the time anyway. The hotel staff was very friendly. The hotel is directly across the street from the boulevard of restaurants and shops stretching for miles. It was all good. Read more

Genuine Hotels.com guest review

Room was musty, rugs were filthy. Air conditioner did not work.

Genuine Hotels.com guest review

We stayed at the Holiday Inn for one night until our time share was available. We had a brand new recently renovated room with a spectacular view. Great location and the the staff were very friendly. Renovation was still going on but it was not a problem.

Genuine Hotels.com guest review

I have been in this hotel 3 times and always is a good experience. I only visit for business but it is good for vacation too.

Genuine Expedia guest review

Our ac was broke for 24 hrs. When it was fixed, it poured water all over the carpet. It took 2 days for us to be moved to another room. Housekeepers were great, but should leave the doors open when they are in there. Great location. 2 pools, one is for adults, the other for kids. Our kids were 7 and 9 and the kids pool was really for 5 and under. Jacuzzi […] was warm at best. Iguana bar had decent food, but service was ok. More attention was paid to the "all-inclusive" guests. If you can afford to try a nearby hotel. I had read all the reviews prior to my stay and feel they were mostly accurate. Read more

Genuine Hotels.com guest review

Great location, great beach, the hotel itself could be much better for this price. They have all these little annoying things with the staff, the errors, the inconveniences, the problems, that I wouldn't expect to experience at this place.

Genuine Hotels.com guest review

The staff were the nicest people I ever met. They couldn't do enough for you. I highly recommend this hotel.

Genuine Expedia guest review

Great location! Close to restaurants. Plenty of beach activities. Bus stop right in front of hotel. We spent a week here and loved every minute of it. Very friendly and helpful staff. Lobby bar makes a great arubarita! We would stay again without hesitation.

Genuine Hotels.com guest review

Famly friendly hotel that had a diverse mix of people of all ages. I went solo and enjoyed myself. Good security, no loud noise, I felt very safe even walking by myself at night. Corals restaurant had good breakfast buffet. There is a paved path between the beach and hotel that winds through several hotels, including Holiday Inn that makes it easy to […] walk to different places to eat and shop. This path was also busy with early joggers and walkers. Paser Harencia shopping complex is accross the street that has TGIF Fridays and other restaurants and a little farther down there is Starbucks, Baskin Robbins and Dunkin Donuts. Friendly staff with special thanks to John at the door who keeps an eye out for everyone. Would stay here again. Read more

Genuine Hotels.com guest review

Your hotel rooms and staff were wonderful, but you need to upgrade your food for the all inclusive, not good

Genuine Expedia guest review

The Holiday Inn was a nice clean family place. But the food was terrible. Do not get the all inclusive. Good for drinks but you will need to buy food.

Genuine Expedia guest review

I travel extensively and this place was a zero From Day one. On arrival I was assigned a room with a parking lot view and a double bed after having booked, and paid for an ocean view room with king bed . When I confronted front desk and threaten to check out and contact expedia, I was given the correct room. Found the food at the hotel to be extremely […] poor quality. The sand on the beach was no better than used cat litter and the ocean water was cloudy. The drinks were of poor quality and served in six ounce dixie cups at an outragous price. The empires were cold and indifferent. Would never go back to this island at any price and don't recommend it to anyone. Read more

Genuine Expedia guest review

This hotel is in a great location on Palm Beach. We had a beautiful view from our balcony. The decor is very modest but you have the same great weather and the same beautiful beach as all the other people paying upwards of 2-4 times as much per night. It is adequate lodging but nothing fancy.

Genuine Expedia guest review

Great location on the beach, next to mall ,stores, restaurants, movie theatre, great breakfast within the hotel, water sports events available.

Genuine Expedia guest review

Hotel location on Palm Beach was good, and hotel room was clean and comfortable. But quality of service was poor. It took us over 30 minutes to check in as the front desk could not locate our reservation (as they had our name incorrect), and did not give us a king bed which we reserved 3 months prior to our visit. So we had a room with two double beds. […] We reserved towels with our room card, and kept the towels for several days, but when we went to exhange the towels for clean ones we were told there were no exchanges. We eventually prevailed in getting vclean beach towels. Prior to checking out we asked the hotel on information for printing out our boarding passes. We were told the hotel did not provide the service and had to go "across the street" to a local business that could do it. When we complained we were then told that the printer was broken. We were transferred to a hotel manager who said she would print out our passes, and she eventually did. When it came time to check out there was no way to do this except via a personal appearance at the front desk. There was no "express checkout" via the TV. In short, the service at the Holiday Inn may have been typical for the island, but when we went to other resort properties for dinner or activities they appeared to be much more efficient and technologically current. Read more

Genuine Hotels.com guest review

Great Location!!!!! I would definitely stay here again, only a few minor issues, there is an ice machine on each floor, but only 1 ice machine in the hotel seemed to work, of course it was 2 floors above us, which was an inconvenice for us because we like to sit out on the balcony at night and have a drink with ice or ice down some beer to enjoy out […] there. The night stand beside our bed (at no exageration) looked like it had not been dusted in months!! Which was a little disheartening due to the fact the cleaning person had to go to the nightstand everyday & punch her code in the telephone to confirm she had cleaned the room, she had to have noticed the dust, I purposely wrote a note in the dust hoping she would notice. The internet was slow and kept kicking you off of it, and you would have to continually re-enter the password. After first checking into our room, we went down to the front desk to ask the internet code & about the ice machine, the common answer was always sorry I dont know i cant help you! Beautiful beach, great location, great price, if you can stand the little issues it is a great bargain. I do not typically write reviews but this hotel has a lot of mixed reviews thought this may help. It is not the Hyatt, but you are not paying Hyatt prices! Definitely worth it to pay the extra money & get a oceanfront balcony room, amazing view! Read more

Genuine Expedia guest review

We had arrived at the hotel before check in time but the man at the front desk said that we could still use the amenities. I went to go get towels for the beach but was told that I could not get towels unless I had pool passes which require a room number. I went back to the front desk and the woman (a different person) said the same even though I was […] told just a few minutes before that I could use the amenities. She was not friendly but nonetheless, found a room that was ready, therefore, I was now able to receive towel cards. The room did not seem ready to me: the bathroom had lots of hair in it, the conditioner that was supplied by the hotel was half empty and had hair wrapped all around it, and the comforter also had hair all over it. It was disgusting. There was also a bad smell in the hallway when you got off the elevator. Beach lounge chairs were also hard to come by. I would definitely not recommend staying at this hotel. It it too much money for the the little value? Read more

Genuine Expedia guest review

Located in great section of Aruba next to Mall & Restaurants. The mall center had shows every night at 8pm great for kids. Hotel has two pools (one for kids), is on the beach and you can reserve a spot every evening. Hotel also had great deals staying 4 nights 5 night free, 5 nights with 2 nights free. Most hotels in Aruba are expensive but Holiday […] Inn is a great price and almost a bargain. We actually stayed 2 nights at another 3 start and moved to Holiday Inn and were very happy. Read more

Genuine Expedia guest review

We got a great deal and I didn't know what to expect. It was better than i expected. We had a great view (except that it looked over a roof, but you could also see the ocean, and we weren't in our room much#. The rooms were very clean, and my parents had an awesome ocean front view in their room. The hotel put champagne, cake, and fruit in their room […] for their 50th anniversary which was very nice. The beach was perfect. The bar was nice and the food fine. Nice, no frills but very fresh salads at the bar and nachos and burgers for the kids. I would definetly go back. My only complaints were 1-we ate in the beachfront restaurant one night and the service was very, very slow. Normally I wouldn't mind that much while on vacation but I was starving, and 2-the getting in line at 4 #or much earlier if you want a front hut) to reserve your umbrella/hut for the next day is RIDICULOUS-it should be first come first serve in the morning, but you don't really need one and can get one later if you don't stand in line, just not in front...All in all a great vacation and I recommend the place. Read more

Genuine Expedia guest review

The staff not very helpful. Our first night there they started charging us for drinks and we were all inclusive. I finally had to get the manager to straighten it out. Next we had an issue in the room Now with a mold like smell from the air conditioner. They said they would send someone right up. We waited an hour and finally had to leave as we we re […] all starving. Then they told me they were putting a $250 hold on my credit card. No problem with that when i checked out they told me we had no extra charges our room so the $250 would be credited back. Well i home and there is a $295 charge from them. When i called customer relations they had me send an email. They said that they have forwarded to the General Manager of the hotel and that they would get back t me in 48 hours but it has been a week and no answer so i had to send a nasty email again to them today. What the hell are they doing with my money. This is our 2nd t there and we were not treated like this the first time. We plan to go back next year but don't plan on staying there. Read more

Genuine Expedia guest review

In Aruba i expected The Air conditioning to word. First problem was that the hotel fixed the lowest temperature at 19 (other hotels in the area fix it at 18 and some as low as 16) Second problem was that it did not work and the room was at 26 all day. Fancy sitting in the room, trying to work and sweating. Not acceptably for an ICH hotel and certainly […] terrible for a business traveler Read more

Genuine Expedia guest review

Rooms were OK but could hear the noise and could not sleep at night. Pool and beach were good. Not enough restaurants. Location was great. There was some renovating construction.

Genuine Expedia guest review

The overall experience was good. the room was made up and cleaned early and efficiently. the Internet system around the hotel and room was slow and inconsistent. It was a nice resort but not as upscale as the surrounding resorts. then again it is also less expensive than nearby resorts. All in all it was pleasant stay.

Genuine Expedia guest review

It was an ok stay at this hotel our room was facing the lobby side and it was very loud on the street at night. People slamming there hotel room doors was another problem you could here everything.

Genuine Expedia guest review

Your Review Holiday Inn Resort Aruba - Beach Resort and Casino Not luxury but decent clean rooms with many upgrades. Oceanfront upgrade was really nice for sunset viewing although there seemed to be a urine smell on the balcony. Sliding door appeared to be broken and had been repaired with a metal hook. Food was good, salads were fresh, tuna real good... […] all resturaunts outside the resort are high so you may want to consider all inclusive. We liked the proximaty of the pool to the beach although both hot tubs were not working and one of the buildings was completely closed for renevations. Lots of new shopping right across the street with a beautiful new mall, cinema and bowling alley. Kids stay and eat for free so if you don't mind screaming kids you'll be fine. If you want shade on the beach, you must reserve a hut the day before and be prepared to wait in line....and you still may not get one. Staff was extremely friendly and helpful so be prepared to tip them. The dollar is worth almost twice as much as the Florin so keep that in mind when tipping. Read more

Genuine Expedia guest review

Very enjoyable

Genuine Hotels.com guest review

Excellent location - right in the middle of the action at Palm Beach close to Pelican Pier. The staff was very, very friendly but so is everyone on this island. The hotel itself was ok when it came to the basic stuff - no drinking water by the pool, very uncomfortable beach chairs, small pool. Nevertheless, it was adequate. The bar area was the best […] of all the hotels on the beach. Very fun with friendly staff. Good value for the money. Read more

Genuine Expedia guest review

The Hotel needs some upgrading but the worst part of the stay was the air conditioner didn't work and the staff was notified but with no avail.......Oh I almost forgot about the cold showers but than again it felt good because there was no air conditioner!!

Genuine Expedia guest review

Good hotel well located. great beach and friendly staff. however. the hotel was Old. Old furniture. Bad gym.

Genuine Expedia guest review

My overall Aruba experience was great. The hotel was average but it's a good deal for the money. We opted for the All-Inclusive program which was a big savings between meals, snacks and drinks. Positive: - Clean room with nice view of the ocean/beach/gardens - Friendly and helpful staff - Easy access to beach - Minutes walk to various excursions/tours […] (Jolly Pirates, Pelican Adventures, Red Sail Sports pier) - No wait for taxis - Close to shopping and restaurants Negative: -Only one elevator in service for tower #5 which made getting too and from the room very slow going. -You can't take the stairs because they lock from the outside with no re-entry. -There was an unpleasant smell on the beach close to the towel hut. - Hallways smelled musty - Average food. Hotel restaurants always seems to be closed Read more

Genuine Expedia guest review

Check-in line was long and slow, our room wasn't ready. We were told to return at 4 PM. It still wasn't ready, The sofa in our room was old, spotted, appeared dirty. Only one small bureau in the room. Restaurants ran out of cereal. Bar ran out of ingredients for favorite cocktail.

Genuine Expedia guest review

We have been there 3 times,2 years on the row 2011-2012.It is a very nice hotel.We are thinking going again next year.

Genuine Expedia guest review

The hotel has an excellent location on the beach. However, it needs updating very much. The staff at checkin seemed to be overworked and understaffed. They appeared to have to work too desk at one time and that left them trying to do too many things at once. The staff is not at fault in this situation, they were doing the best they could. Hot water […] seemed to be a problem, we had cold water showers, this was not pleasant. In addtion, two days in a row, we were without fresh towels and I had to call housekeeping. Upon checkout, i was charged with a phone call to the supervisor of housekeeping, the staff took that off my bill but why was i charged in the first place. Read more

Genuine Expedia guest review

The hotel had a great location: Palm Beach. There were so many shops nearby. The water sports were available and our children had a great time. The room was clean. Overall a great value.

Genuine Expedia guest review

Everything was great at the hotel. The only thing missing was a tub (had a 1 yr. old with us), but we made do without it. They had a breakfast/dinner buffet that was awesome every time we went. There was so much to do around there, you could sit at the HI beach and hit 4 bars on the beach! Would definitely stay here again!

Genuine Hotels.com guest review

Good family hotel. Pool and beach visible from poolside which is great to keep eye on little kids.

Genuine Expedia guest review

I enjoyed everything about my stay at this hotel (i.e. check-in was smooth and effortless, the staff was very pleasant and greeted you as you walked by and the staff was very informative, the beach was beautiful, no problems with reserving the beach huts, the Iguana Restaurant was located right on beach and had the best time (staff friendly, fun and […] helpful), didn't use the pool but very pretty and our room was clean and very comfortable. I took this trip with my sister's as part of my graduation celebration and we LOVED IT! Read more

Genuine Expedia guest review

It is a pleasant and friendly hotel with a nice swimming pool,with a marvelous beach and a great green sea.

Genuine Expedia guest review

The electricity keeps going down for no reason, the staff does not speak english. The front desk people are NOT happy to see you and treat you very bad as if they are paying your salary. the elevators has no fan, and smels vey bad. the best thing about that place its location on the see and close to the entertanment area. The service is very slow, we […] stand in a long line in the front desk, and only one employee is serving us with 6 families in line, and the other employee is hiding in the back and she comes in to help after 1/2 hour. No control in the swimming pool as kids are playing and screaming in the adult pool, they leave thier own children swimming pool and come to have fun at ours. Read more

Genuine Expedia guest review

This hotel was disgusting!!! The pillows smelled like mildew, the air conditioner was broken my entire stay and the sheets were not changed on the beds each night. The pool area was nice and kid friendly.

Genuine Expedia guest review

Stayed here with my wife, had a blast. Hotel and staff were more than awesome. The beach was great, and the beachside bar is also great. Highly recommended. Lots of shopping and places to eat at a walking distance.

Genuine Expedia guest review

This is an excellent hotel for the price. You can even leave the premises to shop & eat at the many restaurants within walking distance. There's even a starbucks across the street.

Genuine Expedia guest review

The hotel wasnt great but it was ok. The staff wasnt overlly friendly probably because 15% gratuity is already added on everything you buy. Aruba had a beautiful beach and my husband and i enjoyed it but we would not want to visit again. Everything was expensive especially with the 15% gratuity. I always tip but i like the option to determine how much […] i am going to tip as to the quality of the service. I also talked to a local resident before leaving the island and asked how much of the gratuity they actually receive and i was told that 50% is given to the government and the other 50% is divided up between all the employees. This could explain why the service wasnt the greatest. I didnt tip any extra because who could afford to after being charged the extra 15% on everything. Read more

Genuine Expedia guest review

I requested a certain type room and was initially given another type. After a few minutes, i was given the room i asked for. Generally speaking the desk staff is poor and surly in some cases. The rooms were clean and comfortable and the cleaning was done promptly. Their was no concierge in the afternoons so that no resteraunts could be acessed for reservations. […] I went to the towell hut to pick up towels and had to wait while the girl giving them out was chatting with friends. The hotel needs to be renovated, it looks shabby. All in all, i have stayed at this hotel over 10 times and it seems to get worse every year. I doubt i will return Read more

Genuine Expedia guest review

After reading some of the reviews on here, I didn't expect much from the holiday inn here. I am glad I came in with low expectations. I'm even more glad that I was very pleased by the quality and service of this hotel here. The front desk was very nice and helpful, the bellhop was very sociable and accommodating, assisting with both our luggage and […] our parking. The room was impeccably clean and smelled fresh. I did not eat here, as I prefer to eat in restaurants and not hotels, so I cannot review their offerings. I will definitely stay here again. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

Rooms are little outdated, but pretty clean. Hotel staff was very pleasant. Beach was wonderful; pool ok, no swim up bar. Drinks a little expensive, as was the food for the quality. Location of hotel is excellent., and the grounds very well maintained.

Genuine Expedia guest review

My husband & I stayed here 16 years ago so we decided to stay here again thinking they must have done some renovations within the last few years, to our suprise nothing done to the interior of the hotel. Who would have ever thought with all tbe new buildings & construction in the area along with their high tourism rate they wouldn't update. Customer […] service suked, check in took well over an hour, their check in system is very antiquated. I mean really in this day & age what hotel takes that long to check someone in. Beds are at least 16 years old, lobby furniture the same, hallway dingy. The only plus to the hotel is their location. Read more

Genuine Hotels.com guest review