Shana Hotel and Residence

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Genuine Hotels.com guest review

The hotel was brand new and that was obvious. The staff was fine, the restaurant was okay, but nothing really stood out as amazing. For the money we spent, I would have liked a better view, nicer room, more amenities, etc.

Genuine Expedia guest review

We were in the hotel almost by ourselves. They have two main buildings. One was completely empty. I am guessing four to five rooms were occupied in the other building. We usually had breakfast by ourselves, which was excellent (and included) by the way. It is apparent the hotel was built right at the end of the financial crisis and they are watching […] their money as some things just aren't quite finished. But, the pool area is great and the staff is very helpful. It is close to many restaurants and the area is beautiful. Lots of monkeys and iguanas all around the property. It is about a one block walk down a winding, jungle trail to get to their secluded cove/beach. If you are looking for a new, peaceful hotel then this is for you. The architecture is Greece meets the W Hotel. Read more

Genuine Expedia guest review

We stayed at The Suu hotel for 7 nights and have had mixed feelings about it. Pro: 1) There was an extremely helpful and friendly stuff, especially Jorge, the manager, and Paula. They helped our family a lot, even with things which were beyond their responsibilities, such as contacting the rent-a-car company when our car got broken in the middle of […] the road from the airport to the hotel. Any of our requests regarding fixing some problems in the room have been completed quickly and accurately. 2) The cleanliness of our rooms (we had 2) were perfect. The turn-down service in the evening was another great touch. Con: 1) The hotel is new and the construction was not completed; the design is amazing, but the comfort is not. The shower door in one of the rooms on the first day didn't open, and we had to call for the staff to repair it. The TV didn't work in another room. The sliding doors to the closet got stuck in both rooms very often. 2)There were thousands of ants in one room on first day. 3)The key from the rooms often stopped working; we couldn't even get to our rooms on December 31 because the whole system was down. 4) The chef/cook at the restaurant is extremely slow; our first breakfast took 1 hour and the lunch took more than 1.5 hours, even with the diversity of the breakfast choices being very limited. 5) The road from the main building/pool to the hotel itself was very steep and had a scary feeling; it was like 60-70 degrees towards the bottom. Read more

Genuine Expedia guest review

High marks on style and friendliness of staff. Good location (if you have your own car) almost at the end off a side-street to the main road toward Manuel Antonio, close to a small beach. We encountered a number of (all minor) issues: - When we checked in, they thought the room was ready, turned out it wasn't. Instead of having us wait a few min (would […] have been no problem), they gave us another room, only to come back 10min later (after we had started unpacking) and offer us an "upgrade" to the original room. It was indeed a nicer/bigger room. I just don't understand why they didn't have us wait a few minutes instead of letting us settle into the wrong room. - There is wireless internet throughout the hotel, but the signal strength in our room was so weak that I only got a signal on my laptop when I was sitting in the hallway close to the entrance door - putting my laptop on the desk didn't work. - Water pressure in shower was inconsistent, sometimes good, sometimes poor. One morning as we were getting ready, there was no water at all for 15min, then it fortunately came back. - The big and stylish bathrooms could be more functional, for instance there were no stools or sufficient hooks close to the shower that would allow hanging towels or clothes. - The hotel rooms have no information booklets like you find in any other hotel. For any kind of information, we basically had to talk to the - very friendly - persons at the reception desk. - For breakfast, we sometimes got a napkin, sometimes not. Sometimes, the waiter remembered to come by and ask if we wanted a coffee or other refill, sometimes not. - The hotel was supposed to have a restaurant that served dinner (in the same area where breakfast is served), but there were no menus. We finally asked for one and they produced one from somewhere. Didn't look that interesting, so we never ate dinner or lunch there. - We spotted towels at the pool one day, but the next day (when we went) there were none. - Not Read more

Genuine Hotels.com guest review

Nice room, very elegent and stylish. Great service. Free breakfast was great.

Genuine Hotels.com guest review

The staff was very accommodating and polite and seemed eager to help my girlfriend and I in any way that they could. The hotel had a very posh Mediterranean style to it that was in stark contrast to the local forests/jungle that surrounded it. The WiFi was spotty at times in the lobby which was inconvenient and we did not get any signal in our room. […] The food was delicious though a bit on the pricier side. We were given breakfast every morning for free and only had to pay for either the French toast/pancakes. Overall I would welcome another opportunity to stay at the Suu and would recommend this hotel to any of my friends. Read more

Genuine Hotels.com guest review

The staff was very nice and helpful- but they need more experience on the job. One person ended up doing several different jobs. A massage was ordered 2 days in a row and the masseuse never showed up. Little amenities stood out. We were greeted upon arrival with a cool cloth and a cool drink. Cold drinks were brought to you at the pool, without asking […] for them. The staff was extremely friendly. Read more

Genuine Hotels.com guest review

The SUU Manuel Antonio Hotel has nice energy. The staff was welcoming and very accommodating. Great choice in hotels if you have a rental car or don't mind calling for a taxi. A SUU hotel sign would be helpful to find the turnoff from the main road. The pre-arranged tours will pick you up at the hotel for a day of fun. The views of the rainforest from […] your hotel deck are breathtaking. Our deck also had a nice distant view of the ocean. A breakfast buffet or continental breakfast bar would be great. The chef is excellent. The maids were excellent and trustworthy. Classy hotel choice! You are sure to enjoy your stay in Manuel Antonio/Quepos with a reservation at the SUU Manuel Antonio Hotel. Read more

Genuine Hotels.com guest review

I have a very mixed review for this property. One room was perfect, but the second room we reserved had no ac for two days. They kept saying they were working on it. This block of rooms was not ready to be rented. Others were complaining when we arrived. There were no lamps, no fridge no clock radio in room. The hotel is fantastic and the staff was […] very helpful, but these rooms were not ready.The spa advertised was not open and the hot tub was not working. The food was great and the chef would try to meet all your requests. The hotel did reimburse our friends for the inconvenience, but being w/o ac for two days was horrible. When all the kinks are worked out, this hotel will be 5 star. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Stylish, white, design rooms Estionian Girly (reception) was very nice and helpfull. Pro: bed and linen top quality. Waking up by monkeys in the garden. Quit neighbourhood (cul de sac) Min: Difficult to find, design breakfast is very small, extra's like eggs are very pricy.

Genuine Hotels.com guest review

Confortable mais accès difficile pour le trouver et la vue est malheureusement cachée par les arbres

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

sehr modernes, attraktives Hotel; Anbindung an Strand eher ungünstig; sehr gutes Restaurant;

Genuine Hotels.com guest review