Book online or call 800-246-8357 This call is free. 24 hours a day; 7 days a week.
Book online or call
Location.
Towering 27 stories over downtown Toronto, Ontario, Canada, the Delta Chelsea Hotel sits one block from the historic Canon Theatre and College Subway Station. The hotel is two blocks from the Toronto Eaton Centre and the Elgin Theatre. The University of Toronto, along with the scenic green grasses of Queen's Park, can be found three blocks away. Pearson International Airport lies 26 kilometers from the hotel.
The hotel is close to trendy shopping and entertainment districts, the Delta Chelsea Hotel has partnerships with CanStage, Soulpepper Theatre, Canadian National Exhibition and CN Tower, and therefore, it can arrange tickets for guests.
Hotel Features.
The Delta Chelsea Hotel is home to an arcade room featuring pinball, football, air hockey and a pool table. The hotel also offers full and half-day supervised activities for children ages 5-12. Several dining options can be found at the Delta Chelsea Hotel, including the Bb33 Bistro and Brasserie. Complimentary wireless Internet access is available in public areas. An airport shuttle is available upon request (surcharge).
Guestrooms.
The 1,590 guestrooms at the Delta Chelsea Hotel are housed in two, 27-story towers. All the brightly-decorated guestrooms feature satellite television, multi-line telephones, complimentary wired (high-speed) Internet access, complimentary toiletries, complimentary newspapers, bathrobes and coffeemakers.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
A Green / Sustainable Property - Third Party Certified
This property participates in Green Key Eco-Rating Program, a third-party certification program that has been independently certified. Third-party certification measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy. An objective assessment of a company's sustainable tourism practices has been performed at this property by an auditor who is independent of the third-party certification program.
Bb33 Bistro & Brasserie - Upscale contemporary Canadian cuisine in the intimate Bb33 Bistro (lunch and dinner). Casual dining in Brasserie, including hearty salads, Canadian cheeses, and fresh Maritime seafood (breakfast, lunch, and dinner).
The Market Garden - Market-style food emporium with seasonal outdoor patio. Dine in or take-out. Homemade soups, salads, sandwiches. Gourmet pizzas. Specialty coffees. Breakfast, lunch, and dinner.
Monarchs - Sports bar with big-screen TVs. DJs and dancing on weekends. Pub fare and huge selection of premium, domestic, and international beers.
Elm Street Lounge - Lobby lounge. Specialty cocktails, martinis. Indian curry buffet lunch Monday-Friday.
At the hotel's Deck 27 Health Club, guests can work out on a wide array of cardio and weight-training equipment while enjoying panoramic city views. The club also includes an outdoor sundeck, saunas, and locker rooms with showers and towels. An indoor pool and spa tub are also on the 27th floor. Guests must be at least 19 years old to use the health club and pool.
The second-floor Family Fun Zone features an all-ages indoor pool with a four-story corkscrew waterslide. Children can improve their swimming skills under the parent-supervised Delta Dolphin Swim Program. The Family Fun Zone also includes a spa tub and sauna, as well as the Starcade Games Room and the Children's Creative Centre.
The recreational activities listed below are available on site or nearby; fees may apply.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
"Small, Moldy broken room"
The bathroom was a disgrace. There was mold along the entire length of the wall from one end to the other. The shower haed was held together with what was left of tape to prevent the water from spraying all over. It was very loud, but that's downtown Toronto. When checking out, I mentioned to the desk clerk about my room and that i had pictures, she […] apolgized and said sorry, some rooms are like that now and need ot be renovated. I asked for a manager, she said she was busy but i could email the hotel when i returned home if i liked. There were no other rooms to switch too so i was stuck. The wallpapaer was coming off the wall as well. For the rate i paid, i should have styaed in any other downtown hotel that had some modern amenities. I did leave supplements in my room and house keeping was great when i called and inquired they immediately called back, found them and offered to ship or hold ontothem, that's why i gave a 3 for hotel service. The rest was brutal. Read moreGenuine Hotels.com guest review
Response by Delta Chelsea Hotel Thank you for taking the time to post your review online. Please except my sincerest apologies for your unpleasant stay with us. I am truly sorry for the conditions and the cleanliness of your room. I would like to reassure you this does not represent the level of service we are known for. We have programs in place to guarantee the cleanliness of our rooms, I am sorry they have failed in this instance. I would also like to apologize for the customer service you received upon check out. I will follow up with our team members to make sure they are following appropriate procedures to make sure this does not happen again. We hope to have the chance to welcome you back for another stay.
"Horrible Hotel"
This hotel was supposedly renovated, I'm not quite sure where because I certainly did not see any renovation. Our room had been "Renovated", but there is no way. The room may have been renovated in 1990 but not within this decade. During the entire stay, the elevators were not working, out of 3 elevators only one worked. Therefore in order to avoid […] the incredibly long lines, we had to climb 4 flights of stairs to try to catch an elevator or wait for 20 minutes to get to your room which is ridiculous. The hotel is also supposed to be SMOKE FREE but the first room they gave us reeked of smoke. We requested a change of room which was not much better. All in all I WOULD NEVER stay at this hotel again. Read moreGenuine Expedia guest review
Response by Delta Chelsea Hotel Thank you for taking the time to post your feedback. I sincerely apologize about the disappointment you have experienced during your stay. I apologize about the smell of smoke in your room, as our hotel is 100% smoke free, and if our guests decide to smoke in the room then a fee of $200 is applied to their room bill. I also apologize about the elevator malfunction, which has been rectified since. Once again I apologize about your stay and we do hope that we will have a chance to welcome you back in the future. Sincerely,
"Rennovation"
I have stayed at The Chelsea Delta for the last 4 years when I travel each year in July and I will not be staying again. My room was outdated and furniture was worn and torn. When I asked to speak to a manager at the front desk at the end of my trip he said he understood my complaint because that particular building I stayed in this time had not been […] renovated. They should have told me when I checked in that my room was not up to there normal standards especially when I got to the hotel I paid for an upgrade to a suit. I will not be staying there again. Read moreGenuine Hotels.com guest review
Response by Delta Chelsea Hotel Thank you for taking the time to complete our review. I apologize that you were not made aware of the renovations situation at our hotel, and that certain rooms on lower floors have been renovated while our suites on top floors have not. With the size of the hotel as ours, it takes time and budgeting to renovate, and due to that we have to do so in stages. We are now in the process of scheduling the next phase of renovations and we hope to do so soon. Once again I sincerely apologize that you did not enjoy your stay due to the condition of your room, as that is not the level of service we aim to provide. We do hope to have a chance to welcome you back in the future. Sincerely,
"won't stay at this holest any more!!"
Our room is very dirty and some towels even had not been washed and hair was found on them, believe they were from previous guests. All facilities are old and with no any maintenances. This hotel is over used because it’s good location..Genuine Hotels.com guest review
Response by Delta Chelsea Hotel Thank you for reviewing your recent stay with us. I would like to apologize for the disappointment you must have felt with regards to the cleanliness of your room. I would like to reassure you this does not represent the level of service we are known for. I have sent your comments regarding our hotel facilities to our Rooms Division to follow up. We hope to welcome you back for another stay. Sincerely,
"Unimpressed by Delta Toronto Gerrard"
Wow, couldn't believe for the cost the room and it was such a dump. The wallpaper was coming off the wall in certain places. The sheets on my bed had cigarette burns on them. The room felt like it was out of bates motel. I wouldn't stay there again, not even if it had of been free.Genuine Hotels.com guest review
Response by Delta Chelsea Hotel Thank you for taking the time to post a review about it. I was disappointed to hear that you did not enjoy your stay with us and that the room was not up to the Delta Hotels' standard, and I sincerely apologize for that. We have recently renovated all of our corridors and our guest rooms on the lower floors 4-9 and continually upgrade our guest rooms and features. We do hope to have the opportunity to welcome you back for another stay. Sincerely,
"'common air'"
on an unusally hot day (the hottest of record according to local news) the room air 'didnt work'. Its not suppose to. According to staff, the hotel uses common or central air. If the hotel doesnt turn it on, then its not on. Never again.Genuine Hotels.com guest review
Response by Delta Chelsea Hotel Thank you for taking the time to review us. I do apologize about the temperature in the rooms. We operate on a one-pipe system and when the air turns warm suddenly, unfortunately, with the size of our building, it takes some time for the water to cool down and cool our guest rooms. Although the problem is rectified when the weather stays warm we know that it can be uncomfortable for our guests who are staying with us during the change of season. We do hope to welcome you back in the future. Sincerely,
This guest did not leave a comment.Genuine Hotels.com guest review
"Would never go back"
In summary this hotel is very, very old and the only updates have been made to the lobby. The street noise was incredible in the room (even on the 11th floor). I felt like Housekeeping tried to do a good job, but there is only so much that can be done with old carpet, old furniture and old bathrooms. I ordered breakfast twice to be delivered to my room […] and twice it did not come. I called down both times to ask about it and the staff was not apologetic. So, two days I had to go to work without breakfast. I would never stay at this hotel again or recommend it to others. Read moreGenuine Expedia guest review
Response by Delta Chelsea Hotel I would like to thank you for taking the time to review our hotel. I was disappointed to hear that the condition of your room did not meet your expectations and that you did not receive your breakfast, and would like to apologize for the disappointment you felt. I can promise you that this does not represent the usual high level of service we work hard to provide our guests with. I am pleased to let you know we have renovated all of our corridors and our guest rooms on the lower floors and continually upgrade our guest rooms and features. We have installed iPod docking stations and LCD flat screen TVs in the majority of our upgraded rooms and hope to finish the process soon. I have forwarded your comments to the Rooms Division for review. We hope to welcome you back to the hotel soon.
"Don't trust what personnel tell you about Delta"
We called Delta directly and asked three very important questions...each question was answered but when we booked and got there we found out all the answers were incorrect. When we went to the manager to explain the situation we were completely disregarded and told basically too bad. The concierge (woman) was very unhelpful and told me to go elsewhere […] if I didn't like it. We will never stay there again nor would we recommend this hotel. Read moreGenuine Hotels.com guest review
Response by Delta Chelsea Hotel Thank you for taking the time to review us. I would like to apologize for the issues you went through during your stay and through the reservations process. I apologize for the level of customer service you received, and can certainly understand your disappointment. I have sent you concerns to our Rooms Division to follow up, as I can assure you this does not represent the level of service we aim to give our guests. We hope to welcome you back for a future stay.
This guest did not leave a comment.Genuine Hotels.com guest review
Response by Delta Chelsea Hotel These days, not many people have a lot of time to spare. By taking 15 minutes to tell us how we are doing, you are helping on our journey to continuously improve the level of service we are providing to our guests. I was disappointed to hear that the condition of your room did not meet your expectations, and would like to apologize for the disappointment you felt. I can promise you that this does not represent the usual high level of service we work hard to provide our guests with. I am pleased to let you know we have renovated all of our corridors and our guest rooms on the lower floors and continually upgrade our guest rooms and features. We have installed iPod docking stations and LCD flat screen TVs in the majority of our upgraded rooms and hope to finish the process soon. I have sent your comments to our Rooms Division to follow up with your concerns, and can assure you your feedback has not been taken lightly. We hope to welcome you back soon.
"Dont go here"
The room was small and stinky. We had to get our room changed because the restroom had pee smell. When I walked in I felt like I was at a third world airport....preferred this over marriott after looking at the pictures...would never do that again.Genuine Hotels.com guest review
Response by Delta Chelsea Hotel Thank you for reviewing us. I am sorry for the disappointment you felt while you were with us, and would like to assure you that this does not represent the level of service we are known for. We are continually upgrading our rooms and have set up procedures to uphold our standards. I am sorry we failed to do so in this instance. I hope to have the opportunity to welcome you back and demonstrate the service we are known for.
"not impressed with Delta Chelsea - Cut trip short due to this hotel"
My experience at Delta Chelsea was not a good one. The Hotel appears nice in the lobby but the rooms and halls are dated and in need of an update. The area is less than desirable for a family. We cut our stay short due to this hotel.Genuine Expedia guest review
Response by Delta Chelsea Hotel I apologize for the condition of the room, and assure you this does not represent the level of service we are known for. We are continually renovating our guest rooms and have redone the 4-9 floors. Thank you for taking the time to review us and for your honest feedback.
"WORST EVER"
DONT GO TO DELTA CHELSEA! This is what I can say after my experience. The rooms are super old, smells funny. The shower system is the worst ever. Location is good, but not as good as other hotels of downtown. Possibly the worst metropolitan hotel I have ever stayed. Also lotsa homeless people around and super dangerous during the night. Lobby is really […] bad. I also stay in Sheraton Centre and Fairmont Royal, they are 1000 times better. Read moreGenuine Expedia guest review
Response by Delta Chelsea Hotel Thank you reviewing us. As a company our first priority is the safety of our guests and team members and staff security at all times. Our security team monitors the public areas and each guest floor hourly, and is a main presents in our lobby. I can assure you we take your apprehension very seriously and that this is a rare concern we hear. I am happy to let you know we have renovated our guest rooms on the lower floors and the majority of our upgraded rooms, which also feature iPod docking stations, and LCD flat screen TVs. I have sent your review to our Director of Services and Security as well as the rest of our Rooms Division to assess the feedback given.
"Delta Chelsea Toronto--Would Not Stay Again"
Very disappointed in this hotel. In a poor location for such a beautiful city. Our room was really run down and the cable went out during the Oscars. The hotel has a bad odor. We were transferred to a renovated room after complaining but would have loved to leave immediately. Would never return.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"No good"
I got a room not Clean and they said for that reason I would not be charged for my room and then billed me for it 225 for a room like thatGenuine Hotels.com guest review
"A big let down"
I will never stay here again. I called ahead of time to inform the staff that I would be arriving after 10pm. They told me "no problem". When I arrived I had to wait approx 30 mins before they could complete my check in. I had prepaid for a queen bed. They gave my prepaid room away and only had a two double bed avail. I took it of course because I was […] tired. When I got to my room, and opened the door the hing broke and I couldn't close it. Maintenance had to come to fix it. That took another 20 mins or so. They didn't offer to change my room, or upgrade , or comp me for the multiple inconveniences. Zero value for the outrageous price. Did I say " I will never stay here again!" Read moreGenuine Hotels.com guest review
"Hotel review"
Dirty, overpriced and Ammenties did not work. Would not stay at anthor one and will not use this site again.Genuine Expedia guest review
Response by Delta Chelsea Hotel Dear valued guest The comments in your review are of concern to me. I apologize that your overall experience at the hotel was less than satisfactory. I would also like to apologize for the cleanliness of your room, the hotel has policies in place to avoid these types issues and it is clear that these have failed in this case. I will be forwarding your comments to our Rooms Division for review. I thank you for taking the time to provide this feedback. Thank you Alistair Innes Guest Experience Specialist
"Dusty, trashy, small beds: too expensive"
There was peeling wall paper in our room, the sheets were ridiculously unfitting for the bed, There was trash in the bath room, no shampoos or body wash and there was loud neighbours. The room was small, crowded. Not for 3 people. Everything was very very dusty. For the price i paid for this room i expected so much more. Im sure the econolodge had nicer […] rooms. Overall highly disappointed. We left and went to the courtyard marriot - cheaper and much much nicer. Read moreGenuine Expedia guest review
Response by Delta Chelsea Hotel Thank you very much for taking the time to review your recent stay. I was disappointed that the conditions of your room did not meet your expectations. I would like to assure you this does not represent the service we aim to provide our guests with. I have sent your comments to our Housekeeping Department to follow up with your concerns. Again, I am truly sorry and we hope to have the chance to welcome you back for a much better stay. Sincerely,
"Basic needs"
There was no sleeper The heater was very old and noisyGenuine Expedia guest review
Response by Delta Chelsea Hotel Thank you for reviewing your stay at the Delta Chelsea Hotel. I would like to apologize for the noise you experienced from our heating system. I have sent your comments to our Maintenance Department to follow up on areas of opportunity. We hope to welcome you back for another stay.. Sincerely,
"Well past its best before date"
This used to be a nice hotel 15 years ago, but was in decline when I stayed there5 years ago. It has now sunk quite low. My room was not clean, and there were scuff marks everywhere, bathroom floor and the bath tub were particularly unappealing. Room was crowded with two beds. Hotel staff were brusque. Restaurant was institutional, and my breakfast […] was only just edible. In-room Internet connection was archaic and very slow. Would not stay here again. Read moreGenuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Very bad hotel!!"
I plan on drafting an official letter of complaint to the CEO of Delta Hotels. But for now, I'll just summarize my wife's and I horrific stay at this terrible hotel. We booked a week's stay with hopes of having a wonderful night after our wedding reception. What we ended up with was very poor service from the start and ended with my losing my temper […] with management on our wedding night and being accused by management of potentialy abusing my bride. Read moreGenuine Hotels.com guest review
"Surprised and Disappointed... then happy again"
When i book a hotel, i do thorough research, so i was vastly surprised at the overall dinginess of the room i got. the lights were from the 70's (not bright) the curtains looked like they had not been cleaned in 20 years, the bathroom small and dingy(includeda spider) the TV was from the 80's and the dresser was worn and from the 70's. I was physically […] unable to open the Sliding glass door to the balcony. For the $ i paid, this hotel was not worth the price. After i explained my surprise and disappointment to the Concierge I was moved to a "newer" room which was so much better. The concierge and a few of the check in people were very lovely. the new room was great and the review above does not apply to the new room. I have to say, the first room coloured my outlook forever, and i would not stay at this hotel again. Read moreGenuine Hotels.com guest review
"NOT WORTH THE CHARGE !!"
smelly !! musty !! dry ! ! no bar frigde !! dirty rugs !! charge for parking !! ( when we were told there was not any charge ) terrible.Genuine Expedia guest review
Response by Delta Chelsea Hotel I would like to thank you for taking the time to review us. I am happy to hear that you have enjoyed the location of the hotel. I do apologize about the experience you have had with the room, and I hope that you were able to report this to a manager on duty, as they are able to rectify these issues. I also apologize that you misinformed about the parking charges, however we do have the prices post on our website as well as at the parking entrance. We do hope that this experience does not mar your overall opinion of Delta Hotels.
"Stay away!"
We entered our room and the bed wasn't made properly! It looked like someone had already slept in the bed! There was hair in the sink, the tub was stained and soiled, the TV was older than ME, and we had the DND sign on the room while we stepped out for a minute, and we came back to find the housekeeping had entered!!! Disgraceful! They also jacked […] up the price for UFC weekend, and it was NOT WORTH IT! Avoid at all costs. Read moreGenuine Expedia guest review
Response by Delta Chelsea Hotel Thank you for taking the time to review us. I am truly sorry for the disappointment you must have felt with regards to the cleanliness of your room. I would like to reassure you this does not represent the level of service we are known for. We have programs in place to guarantee the cleanliness of our rooms, I am sorry they have failed in this instance. I also apologize that the room attendant entered the room while the DND sign was on the door. We do hope that we will have a chance to welcome you back for a better stay. Sincerely,
This guest did not leave a comment.Genuine Hotels.com guest review
"Will not stay there again"
Very disappointed overall the room was very old and the furniture was old and scratched up. The elevators were so small and took forever to get up and down from the room. The floor we were on was the 5th which over looked the roof and was very dirty! Our room door was opened twice by the maid service without a knock first. Will never stay there again. […] As well when I took my daughter up to use the pool there were older teenagers playing water polo that was so loud and took up the whole pool so my daughter was not even able to get into the pool and swim for fear of being hurt. Read moreGenuine Expedia guest review
Response by Delta Chelsea Hotel Thank you for taking the time to review us. I do apologize about the condition of your room and for the disappointment you have experienced during your stay. At the Family Fun pool we do not have a life guard, thus children are the responsibility of their parents. I do apologize that your daughter was unable to swim and enjoy the pool and would urge you to report such incidents to the Manager on Duty as they are able to rectify the situation and contact the parents of those in the pool. Sincerely,
"Over Priced, dirty"
I think this hotel is over priced for the condition it is in, the room was dirty and outdated, there are many other hotels downtown for a better price that are much nicer and cleaner.Genuine Hotels.com guest review
"Hotel in poor condition & not a relaxing place."
Hotel is not 3 1/2 stars... 2 1/2 at best. Dirty, crowded, chaotic, poor small elevators, in general poor condition.Genuine Expedia guest review
Response by Delta Chelsea Hotel I would like to thank you for taking the time to review us. I am sorry that you did enjoy your stay and did not find the hotel relaxing. We always encourage our guests to report any discomfort they are experiencing to one of our managers on duty as that is when we have the opportunity to rectify it. I am sorry about any inconvenience and discomfort you had. We do hope that your next stay will be more enjoyable.
I really do not recommend to stay in Delta if you need a quiet place to relax I will never return to this placeGenuine Hotels.com guest review
"Worst hotel stay ever"
because ours still weren't ready. FYI the wait to check in was at minimum 1 hour! We were harrassed all night about noise, only to find out they weren't just harrassing us, they were going door to door telling random people the same thing. The room quality was way under what was expected; wall paper was peeling off of the walls everywhere...not exactly […] what we were expecting for a higher end hotel. The wait for any elevator was a joke... And there was one out of service that they didn't even have blocked off! Anyone could just walk in there. I would never, ever reccommend this hotel or stay there again.It was horrible from start to finish. We were told our rooms would be ready at 3pm, and they ended up, finally at almost 5pm giving us different rooms because ours still weren't ready. FYI the wait to check in was at minimum 1 hour! We were harrassed all night about noise, only to find out they weren't just harrassing us, they were going door to door telling random people the same thing. The room quality was way under what was expected; wall paper was peeling off of the walls everywhere...not exactly what we were expecting for a higher end hotel. The wait for any elevator was a joke... And there was one out of service that they didn't even have blocked off! Anyone could just walk in there. I would never, ever reccommend this hotel or stay there again. Read moreGenuine Hotels.com guest review
"Black Mold"
Strong Mildew Smell in Room. It rained heavy that night and I noticed water damage on roof. Carpet was wet also so I pulled it back and there was black mold everywhere!!! I switched rooms at 10 p.m. after a long day. The luggage guy came and said, NO ONE should be staying in these corner rooms, they are all full of mold and leaks. Also deck was a pigeon […] nest covered in bird %$#&. Not just a little, the whole concrete slab. Read moreGenuine Expedia guest review
Response by Delta Chelsea Hotel Thank you for reviewing us. I am very sorry with regards to the condition of your room. We take issues with mould very seriously , and I sincerely apologize that the room was assigned to you. I have contacted our Maintenance Department and Director of Rooms as they will be further following up with the situation. I once again thank you for your feedback and would urge you to contact our office as we would like to rectify the stay. Sincerely,
"Very disappointed."
Room smell and very musty, I,ve asked to have the newly rennovated room and behold when we walk into our room what a disppointment. My allergy started rapidly and just can't get rid of the sneezing the entire time. If this is what they claimed the room has been rennovated and it's a lie, the TV alone is about at least 10 years old,still has the big […] and thck back and the size oh my god, now a days everyone's computer screen is bigger than this TV. Lucky I diid not call HGTV to inspect the room or it will be one nasty news about the place. Read moreGenuine Expedia guest review
Response by Delta Chelsea Hotel Thank you for taking the time to review us. I am sorry to hear that you did not enjoy your stay due to the condition of your room. Though we have renovated most of our rooms on the lower floors of the hotel, we were unable to upgrade TVs in all the rooms. We are awaiting a new phase of renovations and we are in the process of scheduling it. We appreciate your patience and understanding, and we are looking forward to welcoming you back for a better stay. Sincerely,
"Not 100% pleased"
My room that was origionally booked was given away to start with. That to begin my stay was a little shocking considering I booked it a week before. Then the room they moved me to had no wifi service, the handle on the balcony was falling off, there was no bar fridge like the previous room i was supposed to have, and last but not least I could barely […] breath in the room from the amount of dust floating around. Read moreGenuine Hotels.com guest review
"Bedlam!!!"
Called at 4pm to plunge the toilet. Returned at 9pm and it was not done. Took forever to even get through to the right party. Wasted about 10 min. on phone. They came to clean the room about 9am and we said to come back later. When we were going out about 1pm we called to have the room cleaned. Returned at 6pm to an unmadeup room.Genuine Expedia guest review
Response by Delta Chelsea Hotel Thank you for taking the time to review your recent stay. I apologize for the level of customer service you received, and can certainly understand your disappointment. I have sent your concerns to our Rooms Division to follow up, as I can assure you this does not represent the level of service we aim to give our guests. We hope to welcome you back soon for another stay.
This guest did not leave a comment.Genuine Hotels.com guest review
"Delta Chealsea"
This was not a very nice stay, around 10 pm the firealarm went off and did not go off for 30 minutes. I left my laptop charger behind, I called the hotel and they said they would call me back Not heard a word from them, I will not stay or recommend this hotel to anyone.Genuine Hotels.com guest review
"Stayed here a lot in past and very disappointed!"
For years, I have stayed at this hotel and usually really enjoyed my stay. It was mostly acceptable until the maid service knocked on the door at 8am to see if they could clean the room. 8AM on a Saturday...many hours before check-out. It is apparent that the maids have no regard for the hotel patrons. Then when I called the manager, little empathy […] was expressed nor was there any indication that we would not be continually harassed by the maid service. With so many choices in TO, discontinuing loyalty to this hotel. Read moreGenuine Hotels.com guest review
"Delta Chelsea in Toronto"
The room was very tiny, dark, old and in need of a serious update---more like something you'd see in a roadside motel, not a 3.5 star hotel in Toronto. (I've stayed in bigger rooms in Europe!) Enamel all worn off around plug in bathtub. Wallpaper peeling because of water damage. Hallway to room was dark and dirty looking carpet. When I checked in the […] receptionist said she'd give me a room on a floor where the rooms had been renovated. Yikes! That's a renovation?? Very, very dissappointing. Won't be back. Read moreGenuine Hotels.com guest review
"Just awful"
This guest did not leave a comment.Genuine Hotels.com guest review
"Just awful"
This guest did not leave a comment.Genuine Hotels.com guest review
"Very dissapointed"
Wow, where do I start? First of all, hotel is conveniently located close to all shopping etc. and that's a plus, BUT in front of our widows there is construction going on and it will probably take good part of this year. Sooo, if you want to sleep longer - forget it. They start hammering at 8am Be prepared to pay $28 parking per nite!!! Hotel lobby […] is very impressive but as soon as you hit some levels, you can tell, this hotel is long overdue for "make up" Now let's go to our room. Absolutely disgusting, there was a chewing gum on the balcony floor right at the entrance. Dust everywhere, windows look like was not cleaned for a while, some greasy finger spots. Window cover was stained with something brown. You want coffee? No problem there is coffee machine but as soon as you open the compartment to pour water, it will hit you with some disgusting brown/black stains. Table was dirty/sticky with something. Washroom, the toilet was missing some covers on the two screws and the place there was dirty with some brown stuff-yak. I would NEVER stay there even if they offered me for free. Read moreGenuine Hotels.com guest review
"Do yourself a favor and stay somewhere else."
You pay for the location and the lobby. The room is small but functional. There is no sound proofing at all, I heard people screaming up and down the halls all night long. I couldn't sleep at all. Someone tried to get into my room while I showered. The cleaning staff was in my room in the evening while I was out (I booked for one night, they should […] not have come in at all). They closed the shower curtain and changed the shower head, my towels got thrown in the bath tub. The bathroom is so tiny you have to squeeze beside the toilet to close the door and you have to close the door to get into the shower. They gave only two "large" towels for the room.The TV was old, and small and only half the channels came in without being "snowy". The pool is nice however the staff there are very unfriendly, they treat you like you are an inconvienience. There were ten people checking in when I got there and it took like half hour. The desk clerk was suitably fake nice and pretended to give a crap between eye rolls. The confirmation number they gave me by email didn't work so he treated me like it was my fault he had to do something to find my room. They don't offer breakfast, parking is $28 a night (p.s. you can park outside a block away for less than half that). They provide no service, they charge you for everything and treat you like you are in the way. It took twenty minutes to check out, they didn't ask how my stay was, didn't even pretent to be nice, just took my money and ignored me. Read moreGenuine Expedia guest review
"terrible stay at Delta...."
Everything was great in the begining....the room was kinda small, but not bad. I parked and paid when I got there, I went out. When I got my bill in the morning, I was charged 3 times!!! When I went to resolve it at the front desk, the man was very rude and said I had to pay it again! I had to show him my online bank statement to believe me. They also […] said I could stay till 12 and in the morning I called to make sure, the man said I couldn't....I wasn't ready, so I was really upset, called again and a different person said "sure no problem, I'm putting it in the computer now".....what a hassel!! I won't go back again! Read moreGenuine Hotels.com guest review
We used the hotel as we needed one close to Toronto General Hospital. I felt as if we roomed in a second rate wing because of this. Everything in this wing needs to be updated, bathroom tiles chipped and dirty carpet worn etc.Genuine Hotels.com guest review
"The delta chelsea in toronto"
This is the most disgusting experience I have ever had in my life. Not only were the hotel rooms three to be exact dirty but the staff was insultive and extremely unhelpful. We left the same day we came and will never go back!!!!Genuine Hotels.com guest review
"Delta Chelsea Hotel -- very shabby place"
Our "deluxe" room had a very comfortable bed, nice toiletries, decent TV set, and nothing else -- no wireless internet, no minibar, no in-room safe. The telephone had no dial tone, the desk was battered, the chair was scruffy, and the wallpaper was peeling. When I pointed this out to the fellow at the Delta Privilege counter, he seemed unsurprised and […] uninterested, mumbling something like Oh, that's too bad. Will never stay there again! Read moreGenuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
