Sheraton Needham Hotel

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Genuine Hotels.com guest review

We did not pay a cheap fee to stay in this hotel. However we could not satisfy with them. The stuffs were not friendly. Some other guest were very loud.

Genuine Expedia guest review

Hotel was being renovated. Initially lobby in transition with no flooring, then closed completely and entry diverted. Very large group of college-age students "living" in hotel for 2wks made for dormitory feel and slow elevators. Paid for in and out parking per night and later found gate up all the time. Should we really have had to pay? Stayed here […] as a break from a string of roadside hotels. Turns out they were nicer and included a free frig, internet and parking and were better maintained. Who charges for internet access these days and room refrigerators? Read more

Genuine Expedia guest review

While the hotel was impeccably decorated, the staff was not very welcoming or friendly. They were efficient but not friendly. The room was lovely but extremely humid. So much so that the bedding felt damp. The pillows were, at first glance, very luxurious, but so fluffy that I felt a bit suffocated when I laid my head down. In addition, this hotel is […] in the suburbs of Boston, not downtown Boston. Therefore, I was extremely surprised to find that I would be charged a nightly parking fee. I have only ever had to pay for parking in very urban areas. Also, the restaurant did not offer any sort of complimentary breakfast. Finally, of all of the hotels that we stayed at during this trip, this particular hotel was the only one that charged for wireless service. Even less expensive places offered us free wi-fi. This place looks nice, but is really cheap, but not inexpensive. Disappointed, to say the least. Read more

Genuine Hotels.com guest review

The room was nice, but you pay for everything. Service was mediocre, I was acknowledged by staff 1 time when I checked in, never so much as a hello in passing. Parking is $10 per day. I should have had a king size bed and got 2 doubles. Like the hotel, service sucked, room service meh. I will find another hotel in the future. I get more at a Marriott […] than I do a Sheraton for 1/2 the price. Read more

Genuine Hotels.com guest review

When we slept the first night, we had trouble with the A/C situation and slept horridly. The second night, we figured out the A/C situation by needing to remove the couch from in front of it. But we then also realized that the bed was completely uncomfortable, so we opted to sleep on the floor instead. The cleaned sheets contained colored marks on them […] that made me question their attention to detail. This Sheraton does not provide free parking, but instead requires a per-night fee, and parking in the surrounding area is not really an option due to the topology -- everything is basically a hike. If you park in the parking garage and have to go down stairs to get back to your car, watch your step. There's a lawsuit waiting to happen there, or a life waiting to be lost. Lastly, the entire hotel industry needs to update its television media offerings. Having 42" HD televisions and low definition programming is a complete waste and actually detracts from the experience. A few good points: good service and hospitality, with very friendly staff. Read more

Genuine Hotels.com guest review

Bad customer service made the overall experience went down. I enjoyed the cleanliness of the room very much. However, it was disapointed with the customer survice; not so friendly or helpful, instead made me feel like a jerk.

Genuine Hotels.com guest review

This hotel had the worst mattress we have ever had in any hotel. The pillows were beyond cheap. Big, heaping, and so bouncy that they bounced the head right up and gave us a formidable kink in the neck. Had to sleep with a couple of bath towels under my head. The pillows spent the night on the floor. Also, huge construction next door, and why pay for […] parking in suburbia? Read more

Genuine Hotels.com guest review

Problems included insufficient hot water, and room temperature that ranged from way to warm, to way to cold, with very little just right. I had 2 recent stays about a month apart, and had the same issues both times, so I will not give them a third visit.

Genuine Hotels.com guest review

Normally I am sympathetic in terms of a remodel as finished product usually turns out for good but jury is out in this case. Internet port down in my room/construction workers pounding in adjoining room and just overall dust pile throughout reduced air quality to a minimum. Come winter adn spring watch out for ice from 600 foot broadcast tower above […] as ice chunks have been known to kill as the hotel/office complex sits on a hill in a broadcast farm so be very careful. Read more

Genuine Expedia guest review

We didn't have hot water for 2 mornings; it finally was fixed shortly after 8AM the second morning. The internet access in the rooms was wired only (and with a surcharge), but it did not work in one of our rooms (our family had 3 rooms) and although we reported the problem the first morning, the hotel failed to repair it during the entire stay of 3 […] nights. We had 1 car, but were charged for parking it on all 3 rooms' accounts. The hotel corrected the charges on the parking to bill us only once, when this was brought to their attention. We received no notice or any information regarding the lack of, or repair of, the hot water or the internet connection. On a positive note, the beds were very comfortable. Read more

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

Hotel was dirty and old. Not up to Sheraton standards

Genuine Expedia guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

This property is very run down, and the desk staff is quick to acknowledge this: I had booked a "standard queen" but the reservation came out as a double queen, according to the front desk staff: The gentleman did say he could accomodate the king bed request with a Handicap accesible room, which we agreed to; but when we got there the room was oversized, […] sparsely furnished and dirty/ beat-up in appearance (such as the capret). The biggest issue however was overall maintenance -particularly the Elevators:there are two guest elevators; both were working when we arrived: when we came back from an evening function the one on the right (lobby view) was out of service, with the door open and a trash receptacle placed in front it; The next morning it was still out of service and the remaining elevator was showing signs of malfunctioning as well doors would open at floors that were not pressed and then would not accept the command to close the doors until the button was pressed several times. -Very dissapointing for a Sheraton property. Read more

Genuine Hotels.com guest review

only problem was noise from across the hall

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

Reserved and paid for a king size bed and we were given two doubles. We were charged $ 9.00 to park our car in their parking lot. Ice machine on our floor did not work. I wrote and e-mail to the director of operations and haven't heard a word from him or anyone on his staff

Genuine Hotels.com guest review

hotel is filthy and reeks of mold.

Genuine Hotels.com guest review

Staff bickering with each other. Had to park down the hill at the base of the giant radio tower. Coffee maker would not turn on. Halls filled with sreaming kids running up and down until late at night. If you find these things appealing, this is the place for you!

Genuine Hotels.com guest review

Gloomy. A VERY tired property. No hot water in room, Parking security gates not working.... but hotel still collected $9 charge for motel type parking. Many hall lights out. Room looked 1960-ish. Positives: Good TV and pillows.

Genuine Hotels.com guest review

We have requested far away from all the noises, when we checked in we had to wait 3 hours then the front desk gave us 1st floor, so we asked to be on a higher floor then she gave us a room next to the work out room, then the 3rd time she gave us the room that everyone has to walk by to get to the pool and a work out room. Pool and jacuzzi is dirty, […] the water was so cold and jacuzzi was not hot. I would not recommend this hotel to anyone, very disappointed. Read more

Genuine Expedia guest review

On the plus side -- good rate, they did not charge me the $9/day parking rate. Convenient location -- easy in and out of Boston, and a short drive to a Needham center shops and restaurants. Negatives: Hotel was run down, outdated and in need of significant upgrades. Room was tight. Could not get a rollaway cot because room was too small and would have […] violated fire codes. Hot tub was closed and covered with a tarp. Paying $9/day for parking would have been very painful, given the walk up hill from the lot to the hotel. Not what I've come to expect from Sheraton. Disappointing. Will seek other accommodations next time I visit my son at college. Read more

Genuine Hotels.com guest review

My girlfriend and I booked a king size bed through hotels.com. When we arrived, they said that there were no king size beds available, and we instead had two double beds. Though we complained, they did absolutely nothing extra for us. We will never be going back to this hotel again.

Genuine Hotels.com guest review

Had no shuttle service to airport.Desk did not affer to make arrangements.They could have offered this service even tho you had to pay.I made own arrangements.

Genuine Expedia guest review

I travel for a living and I am in hotels almost weekly. This hotel is substandard at best. Wallpaper is peeling off bathrooms, Caulk everyone, no attempt to be neat. The room smelled damp and the walls looked damaged. The parking is 4 minutes away which is not convenient in the rain. Also, NO Courtesy Store on main lobby, emptied out. Needed aspirin […] and main desk could not provide as most hotels will, especially if there store has been shut down. Read more

Genuine Hotels.com guest review

La chambre n'avait pas été nettoyée, les poubelles n'étaient pas vidées et nous avons trouvé des chips et de la salsa entamés à notre arrivée! Lorsque nous l'avons rapporter à l’accueil nous nous sommes fait dire que c'était simplement impossible!

Genuine Hotels.com guest review