Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
Recreational amenities at the hotel include a water park (surcharge) and a fitness facility.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
"Nice hotel, but some drawbacks..."
We came here for one night for a family trip to Raptor Reef and Silverwood. It was very convenient and worked out great in that aspect. The one HUGE drawback is because of the location and proximity to Raptor Reef/Triple play it was LOUD! the hotel was not even close to full and they put us in a room that was right next to the waterslides and park area […] and it was horrible until about 3am when the place closed for the night. We didn't realize this until about 10pm, or I would have asked to move rooms, but our 3 and 4 year old had fallen asleep already. If you stay at this hotel and they put you in room 200 - 230 on the even side of the hall ask for a different location or you won't get any sleep. Read moreGenuine Hotels.com guest review
"Worst Holiday Inn Express Experience I've Had"
I stay in Holiday Inn Express' quite regularly (2X per month) and this is the worst experience I've had so far. It started out well. After check in, I went to go open my room and the key didn't work. I went downstairs where the manager told me she had keyed the room wrong so she was upgrading me to a nicer room. While the room was very large it smelled […] like there had been a dog in the room previously. I could not get a wifi signal at all in my room and when I was trying to get help from the front desk it seemed like he was more interested in talking on the phone (Personal Call) than helping me with my issue. When I advised him I couldn't even plug in to the wall he simply said "I don't know what to tell you". I had to do the work that I had to get done in the hotel lobby. There were multiple people in the lobby that also couldn't get WiFi in their rooms. I will not stay at this location again. Read moreGenuine Hotels.com guest review
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