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Location.
This Art Deco property is located in American Canyon, close to Six Flags Discovery Kingdom.
Hotel Features.
DoubleTree by Hilton Hotel & Spa Napa Valley/American Canyon has an outdoor pool and a fitness facility. The onsite spa at this 3.5-star property offers massage and treatment rooms and beauty services. Business amenities include a 24-hour business center, wireless Internet access, meeting rooms for small groups, and business services. DoubleTree by Hilton Hotel & Spa Napa Valley/American Canyon has a restaurant, and room service is available (limited hours). Event facilities consist of a ballroom, exhibit space, conference rooms, and banquet facilities. This is a smoke-free property (fines may apply for violations).
Guestrooms.
Amenities featured in guestrooms include air conditioning, coffee/tea makers, and free local calls. In addition, amenities available on request include hypo-allergenic bedding, extra towels/bedding, wake-up calls, and microwaves (limited availability). Guestrooms have flat-panel televisions with premium TV channels and pay movies. Business-friendly amenities include multi-line phones, desks, and direct-dial phones. All guestrooms provide refrigerators. Bathrooms feature shower/tub combinations, hair dryers, and complimentary toiletries. Guestroom services include in-room massage. Rollaway beds are available on request (surcharge). All guestrooms at DoubleTree by Hilton Hotel & Spa Napa Valley/American Canyon are non-smoking.
Roll-away beds available, charges may apply*
Children staying free must occupy the parent or guardian’s room with existing bedding and may not be eligible for free breakfast (if one is offered).
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.
You’ll be asked to pay the following charges at check in or check out:
Air conditioning is available for an extra charge
Rollaway beds are available for USD 20 per stay
Cribs/Infant beds are available for USD 20 per stay
In a tropical Balinese-inspired setting, guests can enjoy services such as Ayurvedic massage, the Bali Spice spa ritual, and the Anti-Oxidant Facial. Packages, and men's treatments, are also available. Products at Spa Gaia include ingredients locally sourced in Napa Valley.
Advanced reservations are required for spa treatments and massage. Spa Gaia is closed on Tuesdays.
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Children staying free must occupy the parent or guardian’s room with existing bedding and may not be eligible for free breakfast (if one is offered).
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.
You’ll be asked to pay the following charges at check in or check out:
Air conditioning is available for an extra charge
Rollaway beds are available for USD 20 per stay
Cribs/Infant beds are available for USD 20 per stay
We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.
American Canyon sits at the southern entrance to Napa Valley, between Vallejo and Napa. Vineyards on the rolling hills foretell the world-class wineries to the north. Largely residential, the city also attracts winemaking industries such as cooperages and cork producers. To the south, Vallejo has its own attractions, such as Six Flags Discovery Kingdom theme park and a foot ferry to San Francisco.
see all hotels in American Canyon"Not the best Doubltree Experience"
We have stayed in many Double Tree's over the years and this one definitely wasn't the best. We arrived at 3 pm to check in were told to visit the area and our room would be ready in an hour. We gave them two to be sure it was ready and still had to wait for a room once we returned. A group of extremely loud teens checked into a few of the rooms down […] the hall and were up screaming all night, this is definitely not the property's fault though, rather, it was our bad luck! When I went to dry my hair, there was no hairdryer, I called down to the front desk and the female clerk was less than thrilled that I reported there was no hairdryer in the room. She told me where to find it, I explained that I understood where it was supposed to be but it wasn't there. She curtly told me she would have one delivered and hung up the phone. 20 minutes goes by so my husband went to get one from the front desk and they told him it would take a while because the head of housekeeping had to cross the property to get a key and then cross back, etc..etc... Wet head and all, I finally went searching and found a housekeeper who had one on her cart. All in all, not the best experience, that is for sure! Read moreGenuine Hotels.com guest review
"Double Tree Hotel, 3 night stay"
The hotel did not meet wiht my satisfaction. First, the amenities advertised on Hotel.com did not reflect what I wanted at my staty. The jacuzzi/hot tub was out of order. I tried to use the physical fitness center, and the room was being painted. The coffee machine in the room did not work, and we got another. The remote control for the TV would partially […] work. Also, the ducks and goose on the patio area, were constantly leaving the smell of bird dung in the courtyward area, and hand to be cleaned daily.....is the hotel for the customers or the wildlife? If it is for the customers, then get rid of the birds crapping all over the place! Last of all, I was told there was a $50 hoild on my creidt card for incidentals. When I checked out, I only had $16.99 in additional charges, since my room was prepaid on my card. When I got home, I found a $66.99 charge on my credit card. I had to call and ask why so much, and they told me the $50 credit hold may take 2 weeks to clear.....this is baloney. It should be cleared no later than 48 hours after my stay has ended. Read moreGenuine Hotels.com guest review
"Overrated"
It was a nice looking room but they don't tell you that you will not get WIFY or buttles of water because you book in throught the website. The cofe maker had old water from previous days and when we asked for it to be changed it took them over a day to do it. Also there was no handsoap in room's dispenser.Genuine Hotels.com guest review
"Nothing exceptional"
This would be a great hotel at half the price.Genuine Hotels.com guest review
"Only OK"
The hotel room had stained carpet and the lagoon is muddy looking. The pictures are far nicer than the actual hotel. Tea was never restocked. On no night were there towels for the hot tub in the towel bin. I was disappointed.Genuine Expedia guest review
"Overpriced..."
Deadbolt broken off the door, hotel card keys had to be replaced twice, the "green" concept of the hotel is admirable but makes the hotel feel cheap and "motel-ish" with the soap dispensers on the wall. I would feel better if we had paid half the nightly rate.Genuine Expedia guest review
"Dissapointed"
The hotel itself was nice, nice environment, clean enough. Upon arriving I went to get some ice. The machine was broken, I called front desk and asked for ice and bar soap (they have dispensers). I was told there was another ice machine on the second floor, I explained that " I was on the first floor, please bring me ice". On the day of our event I […] called the front desk in the morning and asked that our room be made up early as we needed to get ready and be gone by 3:00. I was told "no problem", it would be ready by 12:00 (it was 8:00 when I called). We returned at 12:15 and the room was not touched. We had to call for more towels so we could get ready. The hot water in the sink worked when it wanted to, I don't like shaving with lukewarm water. I spoke to the desk and they were receptive to my complaint, they even comped a room service bill (we didn't ask for but appreciated) and gave us a complimentary voucher for breakfast buffet for two (we didn't use as we left early the next morning). It wasn't horrible just not worth the price. If I knew there was a Marriott next door I would have booked there first. Read moreGenuine Hotels.com guest review
"Dirty hotel!!!"
This hotel was very dirty The towels were ripped and there was hair on the shower the bathroom door was broken and the blaker had stains. There was a piece tape in the shower The bed though it was dirty was very comfortable. Not what you would expect from A Hilton hotel.Genuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Expensive compared to the service the provided."
Stain on the bedsheet and asked for replacement. Tea bags are missing. Only two paper cups which is easily used up. Cheap soap liquid installed on the wall.Genuine Expedia guest review
"bad neighborhood"
Very disappointed in the hotel. The location and neighborhood was sketchy and in a ghetto. Be sure to roam around on Google maps to check out the neighborhood...I should have. We couldn't wait to leave the hotel and continue on our vacation. Fortunately we were here for only 3 nights not the total vacation.Genuine Hotels.com guest review
Good stoppverGenuine Hotels.com guest review
"Please fix the wireless Internet connection!"
The hotel has the potential to score higher, but the wireless Internet was not working, the staff seemed unable to do much about it, and the resulting rating is lower than it should be. My impression was that I was not the only one with this problem!Genuine Expedia guest review
"They didn't care that we had a baby with us!"
This guest did not leave a comment.Genuine Hotels.com guest review
"Poor service regarding spa/pool/wifi"
1) Spa closes early The spa closed at 5:00pm. Normally the tourists would return back to the hotel at this time after full day's worth of sightseeing and would need some relaxation. The onsite site spa facility is useless as it closes too early. 2) Very small pool that is usually full We waited for 4 hours for our turn to get into the pool, but it […] was always full. There was no manager besides the pool to hand over towels. It was a very small pool. 3) No wifi in the room.For my entire stay . there was no wifi in my room. I called up front desk twice, they just politely told me that there was nothing they could do. One attendant promised to send a lan card for my laptop to get internet, but that never arrived. 4) Restaurant overpriced, service ordinary. Read moreGenuine Expedia guest review
"American Canyon"
Room not made up the first day. When reported to desk clerk the next morning, it was apparent he didn't care.Genuine Hotels.com guest review
"nice location, nice price, but ..."
Great location for exploring napa valley by car. good internet price, too. we stayed two nights - i had to kill a cockroach each night.Genuine Hotels.com guest review
"Poor Customer Service"
I was given a different room than the one I had booked through expedia. According to front desk person "that was the only room available as booked by a third party" whatever that means. This was clearly a lie, so when I confronted the manager on why they had lied to me, he simply said "OK?" like "meaning so what?" Very disappointed, make sure you have […] documentation of the room you requested or they will give you a lower quality room. Read moreGenuine Expedia guest review
"Not impressed"
Hey! The cookies are all right ,but the two spiders that we found are not cool. So get rid of them please. The waiting for the room to be available for 20 minutes are not cool either when we are told to be only 10 minutes.Genuine Expedia guest review
"Disappointing"
Although a microwave in the room was listed as an amenity, we had to ask them to give you one after you checked in. The coffee in the room was fantastic, but the coffeemaker on the dresser had a cord that wouldn't reach any outlet, and we had to put it in the bathroom. Have you ever heard of a nice hotel with NO TOWEL RACKS??? This is one of them! One […] hook on the door was the only place you could hang your towel while showering which left no place to hang your clothes in there. The approx 6 ft wood front of the bathroom vanity had no drawer or cabinet door. Two thirds of the length was just solid wood, and the last third was open and contained 2 shelves where the towels were stored. The hairdryer was also stored on the bottom shelf as opposed to being mounted on the wall. Housekeeping totallly missed our room one day, and I had to call for towels, coffee and a trash pickup. At least the room was clean and the wide screen tv was nice. Room service menu lacked much variety unfortunately, so we chose to eat elsewhere during our 5 day stay. The price was good, but we wouldn't go back. Read moreGenuine Expedia guest review
The room in which we stayed in had no counters in the bathroom there was no place to lay my curling iron down or put my make -up or tooth paste, etc.... The bathroom was horrible for women. That room number is 103.Genuine Hotels.com guest review
"NOT close to Napa"
in the middle of nowhere, view of the suburbs. A soul-less corporate motel, basically.Genuine Hotels.com guest review
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