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Location.
Situated in Vancouver, Phoenix Inn Suites Vancouver is conveniently near the airport and area attractions include Westfield Shopping Mall, Grotto, and Mt Hood Community College - Maywood Park Campus. Additional area attractions include Ulysses S. Grant House and Concordia University.
Hotel Features.
Phoenix Inn Suites Vancouver has an indoor pool, a spa tub, and a fitness facility. Complimentary wireless Internet access is available in public areas. The hotel features business amenities including a 24-hour business center, small meeting rooms, and audiovisual equipment. A complimentary breakfast is available. The staff can provide concierge services and event catering. Additional amenities include multilingual staff, barbecue grills, and laundry facilities. For a surcharge, guests have access to a roundtrip airport shuttle at scheduled times. Onsite parking is complimentary. This is a smoke-free property.
Guestrooms.
The 98 air-conditioned guestrooms at Phoenix Inn Suites Vancouver include coffee/tea makers and hair dryers. Beds have pillowtop mattresses, down comforters, down blankets, and premium bedding. Complimentary wireless high-speed Internet access is provided. Televisions are equipped with premium cable channels. All accommodations provide desks, ergonomic chairs, and direct-dial phones with voice mail; free local calls are offered (restrictions may apply). Bathrooms offer shower/tub combinations and complimentary toiletries. In-room microwaves and refrigerators are provided. Additional amenities include irons/ironing boards and windows that open. In addition, amenities available on request include hypo-allergenic bedding and wake-up calls. Housekeeping is offered daily.
Roll-away beds available, charges may apply*
For transfers, guests must contact the property before arrival at the number on the booking confirmation.
Children staying free must occupy the parent or guardian’s room with existing bedding and may not be eligible for free breakfast (if one is offered).
Late check-out can be arranged for an extra charge of USD 30
Air conditioning is available for an extra charge
Rollaway beds are available for USD 10.00 per night
Cribs/Infant beds are available for an extra charge
Pets are allowed for an extra charge of USD 15 per night
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For transfers, guests must contact the property before arrival at the number on the booking confirmation.
Children staying free must occupy the parent or guardian’s room with existing bedding and may not be eligible for free breakfast (if one is offered).
Late check-out can be arranged for an extra charge of USD 30
Air conditioning is available for an extra charge
Rollaway beds are available for USD 10.00 per night
Cribs/Infant beds are available for an extra charge
Pets are allowed for an extra charge of USD 15 per night
We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.
when trying to check in the person was on the phone trying to set up an interview. Poor service.Genuine Hotels.com guest review
"room 111"
we were assigned room 111 which had a very dirty spot in the carpet, and the carpet was very worn and dirty in appearance, so we discussed this with the desk, and at first they said that these rooms had not had new carpeting yet, and they did not offer a remedy; but after the toilet stopped up, we were moved to room 309 which was completely refurnished […] and satisfactory. the rooms need to be updated immediately, if this is not to be seen as a second class hotel... immediately.....................jm Read moreGenuine Hotels.com guest review
"Just Barely met our needs"
My husband and I have stayed twice at the Phoenix Inn because it is close to our son's home. We have decided to stay elsewhere on the next visit. Our concerns: Very poor water pressure in the shower; the continental breakfast was inconsistent. Choices were limited in yogurt and fresh fruit. Eggs: One glance into the prep area- a giant bag of frozen […] omelets was out on the counter and seeing that did not make us want to have any more; Our six year old grandson came to our room and said: 'Grandma, I hate to tell you this but your room looks really old!" He was right. The outside of the hotel looks better than the inside; Spa was filled with scuzzy water and was unusable. The pool water was freezing. Read moreGenuine Hotels.com guest review
"not a good room even for a pet room"
Glasses are dirty and the linen looked unclean. this look like an ongoing problem.Genuine Expedia guest review
"Hotel needs updating, but location was convenient."
The hotel looks worn and needs updating. Both the spa and the hotel printer to use for check-in were broken. Breakfast smelled so bad when I walked into the room that I decided to go elsewhere. On the positive side, the bed was comfortable.Genuine Expedia guest review
"Not a great hotel experience"
We arrived in the afternoon planning on getting ready to attend a wedding. Upon our arrival we had problems with what we thought was the card lock. I went back to the desk, and the gal said "Oh, sorry, I forget to tell you there is a problem with the handle on the door and you need to push it up and not down." The next morning we had a problem with […] the faucet in the shower. The water would not turn off. My husband got it off, but then when he took a shower, again it would not turn off, but then the faucet broke off. We notified housekeeping and they said OK. We went to breakfast and when we returned to our room the water was still running. Again we notified housekeeping, and they sent someone to the room. Read moreGenuine Expedia guest review
"conveniently located"
beds not very comfortable. Pillows flat as a board. fridge froze everything. Handicap shower chair is too low, should be adjustable for taller people. Carpet dirty. Breakfast was bad. Eggs like rubber and not enough food out. Selection was poor. Hashbrowned potatoes were like boiled potatoes. toaster does not work well. Couldn't get the waffle out of […] the iron. Read moreGenuine Hotels.com guest review
"Cheap, cheerful and pet friendly"
This was an inexpensive choice for us while we had work done on our house. The room was okay, the breakfast was free but very cheap. Instant eggs, microwave bacon, instant oatmeal. Sadly, the Seattle's Best Coffee they served was hugely watered down. Having drunk that at work for 9 years I know it is supposed to be 2x what they served. The pool was […] cool - really below acceptable for an indoor pool but the kids swam anyway. The TV was an older CRT set, but the channels were okay. I couldn't find any movie channels though. There were a few ants in the bathroom, which isn't that good. The location is convenient for Sweet Tomatoes buffet and a couple of other places. I think a better place would be Sumner Suites by Marriott down the road, but they were a bit more expensive. All in all, 3 nights was more than enough! Read moreGenuine Hotels.com guest review
We we're looking fwd to staying at this hotel because of price n location. Although we were dissappointed with the uncleanliness of the bathroom and sink :( it smelled very bad and there was hair on sinks. One of the sinks was clogged. Over all we focused more on our visit to Vancouver and didn't let this ruin our stay.Genuine Hotels.com guest review
If you don't mind staff that seems not to care this is the place for you. Our room was clean but there were fruit flies. And the swimming pool is cold. Only reason I'd tell someone to get a room here is only because it's close to everything.Genuine Hotels.com guest review
"Dirty dirty dirty"
the room was not vacuume3d and things seemed dingy. The carpet is so old I would not take off my socks or slippers. The back dooe eight next to my room would not open from the outside with the key card and the breakfast was dry scrambled eggs with taco shells? Not my cup of tea...Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"So, so."
Put card on bed to not change sheets, beds were not made merely pulled up. Used ice bucket, was not emptied and new plastic bag put in. Air conditioning not working correctly, cooled but even at 65 degrees did not cool properly. Toilet not draining well, house keep and front desk informed, a plunger was left in the bathroom, toilet still not flushing […] to a clean water flush. Read moreGenuine Expedia guest review
Response by Phoenix Inn Suites Vancouver Dear Valued Guest, Thank you for reviewing our hotel! I sincerely apologize for your experience, as we dedicate ourselves to make sure each one of our guests has a good one. In regards to your bedding, I will make sure to address this with our housekeeping staff immediately. With the AC, sometimes if the air outside is colder than it is inside, the automatic thermostat will not draw the cold air in. I will have our maintenance staff address it immediately. Your toilet issue should have been handled better. I will personally address with our front desk staff. We should have offered to take care of it for you! Please let me know the next time you are in the Vancouver area. I would be more than happy to treat you to a complimentary upgrade to have the opportunity to redeem ourselves!
carpet appeared to be quite old and could be replaced or given a good cleaningGenuine Hotels.com guest review
Response by Phoenix Inn Suites Vancouver Thank you for your feedback of our hotel. We definitely work diligently to do carpet cleaning monthly for our rooms. We are also in the process of getting new hallway carpet approved for a future capital project. Please let me know the next time you are coming in. I will personally check your room to make sure you have a great stay!
This guest did not leave a comment.Genuine Hotels.com guest review
"Phoenix Inn & Suites - need a cleaning"
Must say I was disappointed in this hotel. First room I checked into the air conditioner had leaked all over the bedroom floor. I think it'd been like that for a while or had happened before because the room smelled very musty. The front desk was hesitant to find me another room. The second room really needed to be cleaned (e.g., moldy shower curtain, […] dirty toilet). I've stayed in motels in third world countries that are cleaner. Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"it is not as goog as my expect"
1, the Hotel didn't find my reversion. it took about 30mins to fix it. 2, the room is very hot. maybe it is to close the out side air condition 3, breakfast is too less choice.Genuine Expedia guest review
"Disappointed"
The carpet in the room (328) was filthy, actually did not want to take my shoes off. Had to plunge the toilet numerous times, there was some black mold in the bathroom and the beds do not sit on a cap base, instead you can see under the bed. we did the last check to ensure that nothing was left behind and a quick check under the bed... well as my wife […] said it was disgusting. The continental breakfast was on par with most hotels now. This is one area that gets cut back. My complaint is that the cleverly remove certain items available in the week like the waffle maker and the yogurt. Overall I would not stay there again or recommend the hotel to anyone. Read moreGenuine Expedia guest review
"Doesn't deserve its guest rating"
Filthy carpets in sleeping rooms and Breakfast room need replacing. Plumbing needs maintenance and upgrade. In our two rooms, both sinks backed up and drained very slowly. The front-desk excuse for inaction was that their "maintenace staff do not work weekends." We first reported the problem on Thursday evening; and Friday is not a weekend day as far […] as I was aware. The breakfast, like many low-end hotels, was unacceptable. Dry, rubbery eggs. Some breakfast "not available on weekends." No non-pork meats; only cheap pork sausage patties - but not even them on Saturday or Sunday morning! Little or no fruit other than a few old, bruised apples. Complaints to so-called hotel "managers" met with platitudes but no solutions. Read moreGenuine Expedia guest review
"Phoenix Inn, Vancouver (niet ver van Portland)"
Het hotel zag er netjes uit, zowel van buiten als van binnen. De essentiële zaken waren OK: de kamer was ruim, de bedden waren goed, het bad was goed, wifi was redelijk tot goed, parkeerruimte voldoende. Echter: - Het uitzicht vanuit de kamer was slecht: alléén de luifel van de entree (daardoor wel veel privacy...). - Het strijkijzer bleek kapot, maar […] na een verzoek aan de receptie om dit te vervangen, kwam er niets. Wij moesten er zelf achteraan en kregen uiteindelijk een andere van de schoonmaker. - Onze kamer werd de eerste dag met schoonmaak overgeslagen: dus geen schone handdoeken en volle afvalemmers! Op dag twee moesten wij zelf achter de schoonmaak aan om dit te voorkomen: uiteindelijk kwam het goed. - Het ontbijt was niet bijzonder: brood was schaars en soms oud. Niet veel keus aan beleg en geen vers fruit. - Het personeel was vriendelijk: sommigen echt en sommigen nep (ingestudeerde gastvrijheid). Dit hotel heeft naar mijn mening weinig aandacht voor zijn core business: de bezoeker een thuisgevoel geven. De kosten zijn kennelijk belangrijker dan de core business: dan kies ik liever een duurdere kamer! Read moreGenuine Hotels.com guest review
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