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Location.
Situated in Canmore, Mystic Springs Chalets & Hot Pools is in the mountains and close to Canmore Museum and Geoscience Centre, Canmore Golf and Curling Club, and Canmore Nordic Centre Provincial Park. Additional area attractions include Spray Lakes.
Property Features.
Mystic Springs Chalets & Hot Pools has an outdoor pool, a health club, and a spa tub. Complimentary wireless Internet access is available in public areas. Event facilities consist of a meeting/conference room and banquet facilities. The staff can provide concierge services, tour/ticket assistance, and wedding services. Additional amenities include spa services, an arcade/game room, and ski storage. Complimentary self parking is available onsite for guests. This is a smoke-free property.
Guestrooms.
Rooms open to patios. The 44 air-conditioned guestrooms at Mystic Springs Chalets & Hot Pools include fireplaces and CD players. Guests can use the in-room complimentary wireless high-speed Internet access. Televisions are equipped with cable channels and DVD players. Bathrooms offer bathrobes, designer toiletries, and hair dryers. All units at this 3.5-star condominium resort have kitchens with microwaves, refrigerators, and coffee/tea makers. Additional amenities include irons/ironing boards and windows that open. In addition, amenities available on request include hypo-allergenic bedding and wake-up calls.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
This hotel does not offer any accessibility features. Please select a different hotel if you are interested in booking a room with accessibility features.
A Green / Sustainable Property - Third Party Certified
This property participates in Green Key Eco-Rating Program, a third-party certification program that has been independently certified. Third-party certification measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy. An objective assessment of a company's sustainable tourism practices has been performed at this property by an auditor who is independent of the third-party certification program.
An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness facility.
The recreational activities listed below are available either on site or nearby; fees may apply.
Unless otherwise indicated, the charges below are not included in the overall room price. If not included in the overall room price, they will be charged by the property at check-in or check-out. Charges can vary, for example, based on length of stay or the room you book. This property told us they will charge you for the following:
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
All guests should contact the property in advance with an estimated time of arrival, using contact information in the confirmation received after booking via this website.
The resort provides vacation-style housekeeping service. Suites are cleaned before guests arrive and upon departure. For stays of more than 3 nights, housekeeping service will be provided on the 4th day. Additional housekeeping services can be arranged; please inquire at check-in for further details.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
"Concerns about this location"
If you have a large group for this location, you do have enough sleeping room, but not enough silverware or glass ware for more than 3 people. Only 1 knife in kitchen. Need better stocked kitchen. Need change machine in laundry area and access to internet in lobby.Genuine Hotels.com guest review
"Mystic. . . Disappointing"
The hotel was okay This is our second time here and there Was a noticeable difference in the up keep of the property. Front door for instance had obviously been kicked in and was not fitting property. My wife and kids couldn't open it was the only one. The dishes in the cupboard had not been washed we had to wash them before we used them. The linen […] on the beds looked as though they had been just pulled up from the last guest who had stayed there. The final piece that bothered me is that the girl at the front office had requested a credit card for a deposit, we had paid for the room in it's entirely a month and a half earlier. I understand the principle of having our credit Card number of file in the event of damage but she processed another $100.00 on our card and told us it would be reviewed at check out and returned if there was no damageM have not Seen it credited back to our card as of yet and believe will not See it again. It is to bad it Was a great property, but there are lots of options and we will be looking for something different or Our next trip. Read moreGenuine Expedia guest review
"Fabulous surroundings but unhappy staff"
The room was fabulous! The hotel staff were not! We were treated as if we were a bother and at one point they completely forgot a promised guest service. Service goes a long way - these folks need a reminder about good business practices!Genuine Expedia guest review
"Dissapointing experience."
The chalet was dirty, dusty and after asking to be cleaned, was not done. The toaster was broken, there were few teaspoons in the kitchen and the housekeeping was not done as promised.Genuine Expedia guest review
Will no be staying there again.Genuine Hotels.com guest review
"not well maintained"
This was a disappointing experience. The kitchen was not well equipped, and the unit was not clean, and it just felt generally unkept. I won't stay here again.Genuine Expedia guest review
"Disappointed"
The best part about Mystic Springs is the very friendly and happy staff. Unfortunately that is where the positive part of our review must end. When we arrived our room smelled like vomit and it was very run down. We asked if we could move to another room because of the smell were told no because the hotel was full. We didn't believe that the hotel fully […] booked because there was a sign at the front showing "vacancy" and next to no one walking around the hotel. However, the maintenance guy who came to put orange air freshener into the furnace to cover up the smell was friendly as was the guy who came and replaced the T.V. when it wouldn't work Overall we were disappointed that the rooms hadn't been better maintained and while we will stay in Canmore again, we won't be staying at the Mystic Springs. Read moreGenuine Expedia guest review
"Will never go back again"
The hotel swimming pool was not anywhere near 30 degrees and we got locked out of our room 3 seperate times because the card reader did not work. This was especially inconvenient when we all came back from the pool and were stuck soak and wet outside. The hotel was quite dirty and in need of some maintenance. The rooms were extremely small and some […] New York kitchens are larger than the one we had. The kitchen was definately not gormet as described. The first night it was so cold that we had to find all the extra blankets in the room to put on our children. The windows were extremely drafty. If you are looking to stay in a suite there are much better hotels in Canmore. Read moreGenuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
