Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
The Loft restaurant and lounge is the social hub of every NYLO. Here you'll find a fashionably gourmet restaurant, full-service bar, grab-and-go meals, and our fabulous 3,000 square-foot Terrace, overlooking the Pawtuxet River. The Loft serves breakfast, lunch, and dinner.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
"NYLO Don't Go!"
Well...where to begin? the room reminded me of a prison cell, perhaps decorated by a local charity. Bed was comfortable (the only plus) and shower was okay (although the layout was a little creepy). Clock radio had no means to set the time, so it was useless. Around 10:30 pm someone tried to get into my room - twice - when I called the desk, I was put […] on hold. Not happy! It turns out that the desk assigned someone else to my room. But the worst event was using the iron - it leaked rusty water all over my white silk shirt! Damaged beyond repair. Overall, a disaster. Won't be back there again. Read moreGenuine Hotels.com guest review
"hip and cooll"
we checked into a room that someone smoked in, being a non-smoking hotel, we weren't pleased. we sucked it up for the night, then changed to another room. the A/C controls were not working properly, a staff member had to fix it. also, we were moved to the end of the hall with the loudest ice maker. the deck area is gorgeous, but the cleaning crew needs […] to make the rounds a bit more, as well as the hallways of the hotel as we passed several dirty dishes throughout the day. we stayed here before in December and that stay was an A, this stay, a C. Read moreGenuine Hotels.com guest review
"I so wanted this hotel to be good but . . ."
There was no kitchen or grill in the hotel. The reason given was "reorganization" which is not clear. The manager claimed that it was not a health department issue, but something from corporate. Going into bankruptcy? It put the staff in a terrible position and there seemed to be many new hires. They did have a continental breakfast of a mediocre sort, […] but the deck and its furniture were dirty. The lobby printer had no ink -- well, you get the idea. Read moreGenuine Expedia guest review
"not happy"
The bed sheets were not tucked in and we wound up sleeping on the mattress for most of the night. I have stayed at this hotel at least 10 times and the last two were not comforatable because of the sheets. I do not know if I will come back again, which is unfortuate since it is very conveinent to me for the work I do in the area twice a month.Genuine Expedia guest review
"disappointing hotel but attractive rooms"
Very disappointed that the hotel boasted about their bar/restaurant but in reality only served a buffet breakfast that was WAY overpriced for what it offers. The hotel front desk employees were not helpful or friendly. The first morning my husband and I went down to try the breakfast you pay for (not continental) and were informed the wait staff had […] not shown up so we were told to help ourselves. The food was not worth the listed price so personally glad it was free because of their incompetent staff. Read moreGenuine Hotels.com guest review
"Unfortunately underwhelmed"
I was excited to visit this property prior to my visit and as soon as I walked into my room. The hotel is cool and modern, and is very convenient. The service, however, was horrible. The restaurant was undergoing "changes" and only had 5 items on the menu. To make up for this inconvenience, each item was $5.00. They should've told me that the restaurant […] was closed and I could have found another place to have a nice meal with my friend. Instead, we ate in the hotel and it was horrible and the service was terrible. When we complained ,the front desk associate mustered a meager, unapologetic "sorry". Hopefully is place can get its service standards and restaurant issues together. A disappointment at best. Thanks for messing up my otherwise nice Saturday night. Read moreGenuine Hotels.com guest review
"Stay only if you like to party all night."
Do not stay here on the weekend and get a room on the second floor. Our room vibrated to the loud music from bar on ground floor. Called twice, finally moved rooms at 11:45 p.m. Hotel is very funky and eclectic, staff pleasant.Genuine Expedia guest review
"Small Uncomfortable Rooms"
Had to climb over the night stand to get to the window shade. Bathroom wall is frosted glass shower stall, doesn't go all the way to the ceiling, lovely if you are sharing the room and want your partner to hear you having a bowel movement.. Very low lighting, dark rooms, no space on the bathroom counter. Unpleasant.all the way around.Genuine Hotels.com guest review
This hotel was decorated nicely but was noisy and did not feel like a hotel. It lacked comfort(except the beds which was rather comfy)- The room was small and the floors were cold and concrete. The ceiling which were originally from the old factory that was there, caused me to hear every little noise from above. I could also hear every noise in the […] hallway and made me unable to sleep. Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
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