Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
Kems Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service is available.
Recreational amenities at the hotel include an outdoor pool and a fitness facility.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
"seriously no breakfast?"
Well I got in late in the evening and got the run around from a guy working the front desk. I had spoke with a nice lady before arriving who sorted out any questions I had. But this guy was not helpful, stressed me out and gave me more problems with getting another night. In the morning the lady knew exactly what I was talking about but I already had […] a bad taste from the rude guy the night before. The location sucks. Yes its in Addison but not where anything is! Too far from restaurants and civilization. Also as I was coming in late evening I was terrified because of the thugs walking in and out of the hotel. Read moreGenuine Hotels.com guest review
"OK I guess"
I don't know if Hotels.com customers get treated differently or if all the rooms are like this. If soft, puffy bath towels are an indication of a quality hotel, this one fails miserably. The towels were old and rough. One was frayed with a hole in it. Only two towels per room. The bed sheets were very thin. See through. Very little water pressure in […] the shower, a trickle. The common areas and grounds were clean and seemed well maintained. The staff was friendly. Read moreGenuine Hotels.com guest review
"Disappointing stay for out of town guests"
Upon arriving at the hotel, we discovered that the Special Instructions/Requests we had made for 2 queen beds in our rooms were ignored. We were forced to use rooms with 1 bed and have one of our traveling guests sleep on a sofa sleeper. On the second day of our stay we returned to the rooms to find one room had been serviced by housekeeping, complete […] with new towels, but the second room had been totally skipped. The beds were not made and there were no clean towels. After calling downstairs to inform management, we were told, "if you want clean towels, come down and get them." This is a nice facility, and the rooms are nice, but the management is not adequately trained, and they are not good at all at handling customer service issues and complaints. Read moreGenuine Expedia guest review
"Non-Smoking??"
We asked for a non-smoking room. We were given a room on the fourth floor, which was the floor with some smoking rooms, but we had to walk past several smoking rooms from the elevator to our room. Not much logic there.Genuine Hotels.com guest review
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