Westgate Branson Woods Resort and Cabins

I reserved a villa. The 1st line of the room description said "This room opens to a deck". The clerk put us in a standard room - with no cell service and a shower that ran out of hot water in 5 minutes. When I asked to be moved to the room I reserved, the clerk refused. I was forced to pay to "upgrade" to get the room I reserved. In addition, I waited […] in line 45 minutes to check in. There were 3 people behind the desk and only 3 couples ahead of me in line to check in. The hotel has potential, and it is unfortunate that the service is horrible. Will not go back. Read more

Genuine Hotels.com guest review

Room small ,Heat & A/C unit verry loud , Room noisey could hear other people in rooms. Huge gaps around door.

Genuine Hotels.com guest review

I was expecting a great 4-star room for 3 nights--ended with 1 star room that was absoulutly terrible!!!!!!!!!!!!!!!!!!!!!!!!!!!!! There was only enough room between the bed & the front window for a very small table & 2 old wood chairs--totally 70's. Horrible romm yhat we endured for 3 nights!!????wHY? wHY?? wHY??????

Genuine Expedia guest review

We reserved a non-smoking room with 2 queen beds. Upon arrival at 1:30 PM we were told we could not check in prior to 4 PM. We were told that we could go ahead to the attraction which was the purpose for our visit and that our room would be waiting for us after the park closed. When we returned that night, we were told that no more non-smoking queen […] rooms were available. We would have to 1.) take a smoking room (I am HIGHLY allergic to smoke) 2. take a non-smoking room with double beds (we had teenagers that would have been very uncomfortable or 3) they could call a sister hotel. The sister hotel did not have any non-smoking rooms available either. We were told that if we didn't take one of their rooms we would still be charged because we didn't cancel 48 hours in advance. The property is nice BUT we felt like we were stuck. We took the room but my health has been compromised, having a hard time breathing since then. In addition, check-out time is 10AM. Why does it take 6 hours between check out and check in? Also, they charge for use of their WI-FI! Even low end motels have free WI-FI. I would NOT recommend Westgate Branson Woods because they refused to find a compromising solution. They told us there would be no problem with us checking in at a later time, then did not provide us with what we had reserved. In that case, they should have allowed us the option to cancel the reservation without penalty since they were the ones that did not honor the reservation as requested. Read more

Genuine Hotels.com guest review

Was there 3 days and never had house keeping visit our room. Had to use the same towels the entire stay.

Genuine Expedia guest review

When we arrived at the Hotel it was very pleasing to the eye. when we checked in I was told by the front desk person that they were holding an extra $50 in addition to my cost for incidentals. I was very upset because i was not told about this hold and our family did not come with a lot of extra money. Also all of the hotels that I have stayed in previously […] offered FREE WI FI .. and to my disappointment this hotel charges you $10 for a 24 hour period just to use their wifi. That is rediculous. Also most hotels offer a FREE continental breakfast, However this hotel charges you $5 per person for breakfast. I think that should have been included considering how much you are paying for the room. We also were unable to have use of the indoor pool which was very disappointing because that was one of the reason we picked this hotel. The housekeeping staff was very pleasant however after they handed us our new towels for the day .. we went to use a few of them and they were soiled,. yuck.. no one wants to use stained towels. Also the shower pressure was weak, and the toilet did not flush properly. Read more

Genuine Expedia guest review

Cabins are separated by hollow core doors. Could hear other conversations even at the lowest levels. Room was dated with dust on the floors. The bedspread smelled. At registration there was a hard sell to get us to take a timeshare tour.

Genuine Expedia guest review

This a very nice gated resort where they have amazing customer service, but once you get to the room it is maybe as good as a motel 6. Old rooms with very dated look and not very comfortable. The resort does have an indoor pool, but the one day we got ready and took the kids to go swimming it was closed for maintenance in the middle of the afternoon. […] The location is also very accessible and easy to find. We did get a great deal, and it was acceptable, but definitely not what you would expect based on the look and feel of the resort. Read more

Genuine Hotels.com guest review

When we got to the lodge to check in they did not have e room we booked available. The entire check in procedure took 30 minutes total. It was late and we were only staying 1 night but they wanted to continue and try to up-sale us. Then several light bulbs were burned out of our room and the blinds were broke in the sliding door.

Genuine Hotels.com guest review

We were disappointed. We've stayed in many timeshare resorts. This one was average. What really irked us though was that hotels.com said it had free wifi and that was not the case. They charge 9.99 a day for wifi... ridiculous!

Genuine Hotels.com guest review

My guess is that this could be a very nice place to stay but I had a bad experience. I reserved a king non-smoking with a balcony but when I arrived they did not have any and offered to give me a double queen or a king smoking so I took the King. I was in building 5 next to the dumpster and the room next to me was used to store mattresses. There was […] about a 2' free area around the bed, it was a very small room.The heater put out hot air no matter what temp you set it at and the bathroom light was connected to a fan that was so loud that you wouldn't have been able to watch TV if it was running. There was WiFi but you had to pay for it and I wasn't in the mood to give them any more money. I was going to go back and complain but it was my wife's birthday trip and she asked me to just forget it, so I did. I have to say that I have stayed in better motel 6's. The high rise looked very nice, but that is not where I got to stay. I guess if you make reservations, just make sure you know what you are going to get before you put your money down. Read more

Genuine Expedia guest review

Very dated and in poor repair. Shower is dreadful. Non-existent maid service. They try to sell you a timeshare when you stay at their property, but do not inform you of this when you book your room.

Genuine Expedia guest review

I thought we would try something different for this trip to Branson, and different is what we got. I won't say we were completely "disappointed" because we didn't spend that much time in the room, but I doubt we will stay here again. For the price, it isn't bad, but this just isn't what we are interested in experiencing again. For a longer stay or if […] bringing kids it might be a different story. But the room felt cheap, smaller than we expected, inaccessible, and I really disliked staying in a "villa", which was really just a cabin with 3 other private guestrooms. The pool(s) were literally a half-mile drive from our "villa", and they don't even make the bed every day. Also, the bed felt terribly rickety and my wife thought it was going to fall apart in our sleep. Overall it was fairly clean and the property was nicely kept. Read more

Genuine Hotels.com guest review

thought the property was beautiful but out of the way however on the 2nd day we were told the cleaning lady did not have to clean our room only give us clean towels

Genuine Hotels.com guest review

we were not given the room we booked, so we were moved-to a less desirable area of the resort. rooms were small for the price and the breakfast buffet was lousy. definately would not go back

Genuine Hotels.com guest review

The hotel itself is located right by the Sheperd of the Hills and the Blue route - great location for Branson visitors. Rooms are small, not very clean, but OK for a night or two. Bathrooms are very outdated and not at all in good shape though and there were holes on the walls and the finishes are not to par. STAY AWAY FROM THE BREAKFAST BUFFET. It […] was a good deal ($4 per person) but it's done by a 3rd party and the quality is AWFUL - we walked away after paying and went to Ihop! Read more

Genuine Hotels.com guest review

Check time is to early 10am

Genuine Hotels.com guest review

The grounds are kept very nice, which makes it all the more disappointing when you see your room. I was okay with the retro tv/vcr combo and early 90's decor in our 1 bedroom villa. But the place was filthy. The linens were dirty and blankets stained. We sent for more and ended up with worse. The carpets weren't vacuumed. We actually had to go out and […] buy cleaning supplies to clean the shower and tub before my wife would agree to sleep there. I feel sorry for anyone who inherited a time share from this place. On a final positive note, the pizza was good. Read more

Genuine Expedia guest review

The cooling unit never did work right so the room was either really cold or really warm the staff at check in was very inexperienced and slow for the price this place was not worth it.

Genuine Expedia guest review

For the price - thought it would be a nicer room - Cannot say much for the TV in the room - Need to upgrade - sits so low that you can't see it while lying in bed. The whole room needed updated and painted. The breakfast was fantastic for the price. Not sure if I would stay again in the room we had - may check to see what would be better.

Genuine Hotels.com guest review

The room was lousy. We smelled the dumpster when the wind blew just right. The breakfast was not free and they don't take credit cards for it. So that was a bust.

Genuine Hotels.com guest review

This is a timeshare and we were guests.they did not want to take us on the tour since we were not married,thinking it was a waste of their time,room was small and was not what I imagined it would be,the grounds were nice clean.

Genuine Expedia guest review

Over all it was just OK. Nothing to write home about.It says trails, and waterfalls. Make that singular one waterfall in the outdoor pool. No trails. We went all over and no trails.They make it sound better than it really is. When we made reservations we were told that they had handicapped bathrooms with wheel in showers. When we arrived it was just […] a bathtub with railings. We called and they did bring down a shower chair, so it was OK then. They were helpful I will give them that. What set us off was the next day when we came back from one of the shows we found several sets of earrings in one of our beds.It was if they never changed the sheets.There were no new fresh towels, beds were not made, nothing was done. When we called they said they only do the rooms every four days. It was never explained to us. The coffee maker did not work neither. You had to take care of your own garbage. The room wasn't very accessible my wheelchair barley fit. The breakfast costs and was a was a buffet. If they didn't falsely advertise and they did the rooms on a weekly basis, this would be a great place to stay for a family or a young couple. We have heard others complain too. They are very friendly and helpful here. The one gentleman at the gate was always smiling. What a great guy. It was just OK. Next time we will stay on the strip on 76 at a hotel. Read more

Genuine Hotels.com guest review

The room was similar to Days inn or any other hotel. This hotel have a security entrance. WILL CHARGE FOR YOUR WI-FI AND IT IS REALLY BAD WI-FI EVEN IF YOU PAY.Surroundings are really good and it has an indoor swimming pool.

Genuine Hotels.com guest review

The hotel staff did not clean our room once in a 7 night stay. They brought towels and emptied the trash 2 times.

Genuine Hotels.com guest review

We were unable to check in until 9 PM because housekeeping had not finished cleaning yet. I love the idea of the place with lots of amenities, but we didn't get to do any of them because we couldn't get in. We just got to sleep there. There were only full sized beds. Would be nice if at least one bed out of the 3 was a queen.

Genuine Expedia guest review

I had previously stayed at this resort earlier in the year. It was a studio room and was decent for the price paid. This time we had friends and got a double room and was in building 1. Obviously it was an older part of the resort. I was greatly disappointed and kind of embarrassed that I had reccomended it to friends. The room was musty. The beds were […] NOT comfortable. The decor was old and out dated. We had to call for clean towels and housekeeping skipped our room. It was cheap but I feel that I didnt get the service that I paid for. May have to reconsider staying there again. Read more

Genuine Hotels.com guest review

This place does have a grand entrance, nice grounds & feels like your out in the country. I think it was a little misleading when you check in you think you are staying in this hotel but it's not, I was told this grand hotel are people who have time shares! If you are staying in a hotel they are long buildings more like a motel , outside entrances to […] your room. When we got to our room it smelled musty and stale. When you closed the door you could see light outside through the door bottom. We made a pot of coffee but there were no cups so we called the front desk & after a half hour we finally got them. Meanwhile the fridge didn't work, called again. Later when I turned on the facet we only had hot water, called again. Maintenance came fixed both, but when we turned on the water it was always warm water. We got cold water out of the tub. The shower curtin was almost falling down there were holes in the walls where the shower rod was screwed into the wall 4 other times. This hotel is how would you say on the older side! I will have to say the beds were comfortable but the sheets would come off because they were not fitted sheets just top sheets tucked under. There BREAKFAST WAS TERRIBLE! For the money you pay it's not worth it. We went once & never went back They have your basic stuff but the hot food wascool by the time you sat down to eat it was cold. The place they serve the food was not very clean dried on food , the floors were dirty not scubbed in awhile. Read more

Genuine Expedia guest review

We had a 2 bedroom condo. The part of the property we were in was on a steep hill. The parking is very inadequate. There were towels left in the jacuzzi tub, and wads of hair on the bathroom floor. The floors were also dirty-there was an area of the ceramic tile floor(the grout) in the master bedroom that looked like...well, I won't say, but it was […] definitely disgusting. The outlets in the bathroom were not GFI outlets-not sure how they passed inspection with that issue. The good thing-the bed was very comfortable. Read more

Genuine Expedia guest review

My family and I were not impressed with the Westgate Branson Woods. The rooms were clean, but of poor quality. For example, our shower curtain rod was about to fall off, and had obviously fallen off before and was not repaired properly. The holder for the iron did fall off; again, obviously broken before and not been repaired well. The TV sets were […] old. They charged for wifi. The clubhouse ran out of pizza, we had to drive 2.5 miles to get dinner because the hotel isn't near much else. This hotel is a definite step below a Fairfield or Hampton inn. Read more

Genuine Hotels.com guest review

This was a very nice resort to stay at if it was summer!! Not having any hot water the entire weekend of our stay when it is 20 degrees outside was not a good thing! Upon check-out I asked for an adjustment since this was a problem and they told us since we had booked through hotels.com, we would have to go through them for the adjustment. So I called […] hotels.com, which by the way they are SUPER friendly!, hotels.com respresentative called the hotel and was told there was not a manager on duty to handle this issue to call back tomorrow. This happened 3 days in a row that we were told that no manager was on duty that could make the adjustment! A resort this big should ALWAYS have a manager on duty, don't ya think! Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Not what we were expecting AT ALL!!!! Upon being disappointed (after our 1 1/2 hour wait to check in, understaffed at prime arrival time-everyone was upset) with our room we asked if there was anything else available that we could upgrade to and pay the difference. We were told nothing available, however the studio right next to us was empty the whole […] time we were there as well as many others. We would gladly pay the difference to move. The grounds are impressive and beautiful however and everything looks great until you unwrap the package to the accomodations we apparently booked ourselves for :( Really disappointed but still enjoyed getting to spend the time with our daughter. Will try another resort next time. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review