Hollywood Casino & Hotel St. Louis

The first day the valet couldn't find my car for about 30 minutes, and the day we checked out they had lost my keys. That put us late getting back for a meeting. they found my keys that night and mailed them to me. I don't know what would have happened if I didn't have a extra set. We had no hot water or air in the room do to a storm, but the slot machines […] all had power. Read more

Genuine Hotels.com guest review

I enjoy staying at this location, but I did not understand why my $50 deposit, that hit my charge card when it was swiped, did not credit me with the same urgency. They told me at the desk it would take 5 to 7 work days, really! That sucks! My room had used kleenx beside my night stand on the floor.

Genuine Hotels.com guest review

The most horriable expericence I have had at Harrah's. I understand they will be under new ownership beginning November. Good luck if you stay!

Genuine Expedia guest review

Didn't get the smoking room i reserved. Didnt try to accommodate me. You have to pay for their "free" wifi. And to use the keyboard for their tv. It rained that night and the tv had no signal. The walls are super thin. The buffet is not worth the price. Golden Corral is cheaper with a better variety of food. The waitress never removed our dirty plates […] and never filled our drinks. Mqnagement could have cared less. Read more

Genuine Hotels.com guest review

My mom and I drove from springfield to harrahs hotel the day before we were scheduled to depart from st louis airport. Springfield is roughly 3 hours from harrahs hotel. We arrived at 330pm and was told our room wasn't ready. We understood bc check in was at 4pm. We checked back with hotel staff frequently and finally were given the keys and in our […] room at 645pm. The room was hot or cold. The shower curtains were moldy. However the valet staff and the room service staff were extremely friendly. I won't stay here again. There's 8 other casinos to choose from. Read more

Genuine Hotels.com guest review

I think it was way overoyuy priced.everyone had there hand out expecting money for nothing.there was a bad storm the staff at hotel never informed. Us of it! I had valet parking which should have been in a secure spot but no they park my nice undented car outside.when they have a parking which covered garage that's where it should have been.they told […] me it was safe..ha..its got 100a hail dents in it ...I'm really upset that it was parked out in the weather.. Read more

Genuine Hotels.com guest review

They over booked the hotel and all they could say was there's a days inn done the road. After fighting for 25 min I got my room. I couldn't understand why I had to go somewhere else when they over booked and I paid for the room.

Genuine Hotels.com guest review

The parking at this particular hotel was very bad. The check-in individuals were very rude and dis-honest in my opinion, they stated that they informed Expedia about needing to place a $50 deposit on the stay in the room, and, it is possible, that I may have missed that information, but I did look for it. The television service in the rooms did not […] work, you had to pay to view any shows, except just news and commercials. I was also told you must use a credit card for the deposit, and when I checked out, they asked me if I used cash or credit card, because, I would have liked to have cash back, and they can't give cash back with credit card usage, which I could understand. That is an example of their business service!!!! Read more

Genuine Expedia guest review

The hotel is in poor condition. The steakhouse & dessert shop were closed for remodeling, but we only found out when we went downstairs for dinner: not mentioned at check-in or in the room literature. The sheets were stained & possibly not washed between guests. There was a huge stain on the carpet in hallway, possibly from bleach. The only compliment […] I can give is that the valet guys were extremely conscientious and had great customer service. Overall, I'll never stay there again even though my husband loves to gamble there. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Our stay at Harrah's St. Louis was rather disappointing. The clerk at the desk wasn't the friendliest. He asked if we would like a king room or a double room, we said we preferred a king room, then stated that a king room was unavailable (on a Monday night) and he didn't offer an upgrade to a more expensive room either. When we got to our room the disappointment […] continued. The beds were small, even for a double room they seemed small. The sink had a huge crack in it, the bathtub filled up with water as we took our showers, and the pillows had feathers sticking out that poked at us all night long. My husband didn't get to sleep until 3 am due to ambulances coming and going and car alarms going off periodically in the parking garage that was about 20 ft. across from our room. For a 3 1/2 star hotel We expected more. We have stayed in 2 star hotels that offered a more comfortable stay than this hotel. Read more

Genuine Hotels.com guest review

Saved money for 3 months to stay at his hotel. Had no microwave in room for use, you could rent one for an addtional five dollars. Internet services charges applied either by the hour or by the day, no free usage. For the price you paid for these rooms and what you got for that price was totally awful. We will not be paying those prices to stay at this […] location again. Its sad with the times today that you can not even take a meal you saved from lunch and have anywhere to heat it up unless you were staying on a "high enough floor as I was told by the desk clerk. Tried to call the desk at 1:30 in the am and there was no answer not only one time but twice. This is ridiculous, what if it had been an emergency. Read more

Genuine Hotels.com guest review

I made a call from my room that lasted 1minute and was charged $22.00. I asked to speak to the manager and the manager would not speak to me about it. You will also be charged for internet access. Very disappointed in the customer service.

Genuine Hotels.com guest review