Cribs/Infant beds are available for an extra charge
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Cribs/Infant beds are available for an extra charge
We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.
This guest did not leave a comment.Genuine Hotels.com guest review
"If it could go wrong, it did go wrong"
I should have known from the moment that I walked in the door that this was not going to be a good stay. The clerk at the front desk was having an argument on the phone. I hope that it was for business, but it sounded like she was arguing with her boyfriend or husband. I and three other people stood in line for over ten minutes while the phone escapades […] continued. Whether it was business or a personal call, she should not have conducted herself so unprofessionally with guests waiting on her. Next I go up to my room. The person that I share the elevator with jokes, "Are you sure you want to take this elevator? It broke down yesterday with seven of us stuck in it." This probably explained why most of her very large party took the stairs all night. Those stairs are located right outside of the executive suite I was staying in. If the banging door (and it did bang) didn't wake me up, the air conditioner or the fridge with a missing foot that made it off balance shaking did. The air conditioner sounded like an airplane taking off every time it started, and it was over 100 degrees out, so it ran a lot. The fridge shimmied and shook and made knocking noises. At four-thirty, after waking up at least twice every hour, I decided I wasn't going to be able to sleep anymore and I went to take a shower. The water wasn't ice cold, but it wasn't anything resembling warm. I even let it run for five minutes, but it stayed chilly. I hopped in the shower and tried to hurry, but I never shower quickly when I'm exhausted. As I was finishing rinsing, the water went from cold to scald-your-skin-off hot. Other grievances were that the hotel listed having premium channels and HBO on this site for my room, but my room didn't when I got there. My TV had a black dot right in the middle where someone must have knocked it around, and the pixels there were out. It was very distracting. But this isn't even the worst part. Apparently the clerk that checked me in didn't see that I had booked with Read moreGenuine Hotels.com guest review
For the three days we were there our room did not get cleaned. We complained but because we paid for our motel through Hotels.com they could not reimburse us for any amount.Genuine Hotels.com guest review
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