Holiday Inn Express & Suites Westfield

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Genuine Hotels.com guest review

The hotel was nice, but the water in the shower did not get hot. I would say it was about body temp- not what you're looking for after coming in from some snow flurries. I let it run for almost ten minutes, thinking it would warm up, but it never did. Also, for a room on the first floor, the heavy drapes to block out the light didn't close- so all that […] was over the window was a sheer. It was a little unnerving being in the room with the lights on after dark. Otherwise, the hotel was clean and served its purpose. Read more

Genuine Hotels.com guest review

Great room, comfortable bed, and very respectful/ helpful staff. Only drawback no mini fridge or safe in the rooms

Genuine Hotels.com guest review

Clean quiet comfortable. Great pool, friendly staff. Reasonable rates. Only the views of industrial storage & truck parking detract from this great hotel.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Overall we were very comfortable. The hotel was in very good condition and the room was nicely appointed and very comfortable for our family of four. Minor criticisms - shower was clean but curtain had a slight mildew smell. Staff was ok - checkin was fast but not particularly friendly. The breakfast was just ok and the staff were slow to re-stock the […] coffee and condiments, etc. Read more

Genuine Expedia guest review

The hotel is nice and clean, and the staff was all very friendly. Our 2 bed suite was large - it had 2 queens, a sofa bed pullout, a desk/chair and another lounge chair. Also a mini-fridge and a microwave. The sleeper was not very comfortable, but the beds were nice. The pool was really nice - the kids were in it for a couple of hours. I only have […] 2 complaints. First, we started in room 322 and found out after our own A/C fan kicked off that the beds in the room were up against an outside wall. On the other side of that wall were 2 large HVAC compressor units and that side of the room was actually vibrating and really noisy. The front desk was very accommodating and we moved. I don't know how they could ever rent that room. Second, it was a pretty busy weekend and the young lady setting out food for the buffet breakfast could not keep up, much less clean off the tables in between guests. That being said, it's a shame people don't clean up a bit after themselves. The buffet was good: cereal, cinnamon buns, bacon/sausage, muffins/bagels, yogurt and drinks. Overall, it was a good stay, but nothing spectacular considering the price. We'll stay there again, but there aren't many other choices in Westfield. Read more

Genuine Expedia guest review

The Hotel was very clean. We both enjoyed the variety of choices for the breakfast.

Genuine Expedia guest review

The hotel was easy to get to and the staff at the front desk was very nice. We had a few issues with room. There were cobwebs in the bathroom and the light would not stop flickering. Other than that, we were satisfied.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

In town for a race. Hotel was great, we had no issues.

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Although the area was marginal (somewhat industrial, lacking nice views, etc.), the hotel itself was modern and the staff was great. Additionally, my children loved the complimentary breakfast and enjoyed the array of food options. All in all, we enjoyed our stay.

Genuine Hotels.com guest review

Hotels seem to all provide comforters now instead of blankets. I'm sure there's a cleanliness reason - but comforters are HOT! Too hot for sleeping! THere's got to be a better solution.

Genuine Hotels.com guest review

Nice new hotel, good location just of the I90. The area around the hotel is not so great.

Genuine Hotels.com guest review

Great Hotel, had a problem in the bathroom and it was handled quickly and proffesionally. The location is good for franchise food joints and easy access to the highway, Walmart, Target or other non fast food establishments were 10 minutes or so away...overall will stay there again....10 minutes from Southwick Motocross track!

Genuine Hotels.com guest review

Hotel was very nice with a good breakfast including fresh hotcakes. Only problem was the door sometimes stayed unlocked after we used the key to enter, so we had to check to make sure it was locked when we left it each time. The desk clerk said the sticky lock would be taken care of right away, and I expect it was right after we left. We were quite […] happy with this hotel. Read more

Genuine Hotels.com guest review

A nice hotel in a location that is perfect.

Genuine Hotels.com guest review

Overall, very nice hotel. Good breakfast, real food, not just cereal and bagels. Nice staff, clean, safe area. Outskirts of town. My only complaint was that I stayed on the first floor and there were no solid window curtains, only the white see-through kind. I would stay here again for sure, but not on the first floor. Request a room above the first […] level and enjoy your stay! Read more

Genuine Hotels.com guest review

Very nice room with lots of space. Close to most of the attractions and staff is very friendly. We will return there when we are in the area.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Hotel was great value with new bedding and very clean and modern rooms. Great for over night business traveler needing access to local industries and business minutes away. Strongly recommend. Few places to eat right around hotel, Tavern Pub at town rotary was a good eatery about 2 miles from hotel. For NE guests there is a Friendlies and D&D close […] by. Hotel directly across from MA pike access gate. Booked on line. Read more

Genuine Hotels.com guest review

The heating system was very loud and did not seem to work properly....we had to change the settings several times and turn the unit off before we were able to get the needed heat to work. The shower head did not work well and my wife left the shower early due to the way the "spray" was shooting uncontrolibly. The breakfast selection did not seem up […] to par with other Holiday Inn Expresses we had stayed at as the susage and eggs were not fresh but seemed previously prepared. The coffee , bagels, biskets, honey buns and even the bacon were OK...not great. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Rooms are not completely soundproofed but staff sensitive and responsive to this (placement of guests and responding to requests) and overall our stay was quite comfortable/fine.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Everythings good... but breakfast .............(need 2%)

Genuine Hotels.com guest review

Conviently located just off the Mass Turnpike. Hotel is fairly new. Staff was friendly and helpful. Room was a good size, clean, comfortable. Pool and fitness room were clean and in good condition. Location is convient, just off the turnpike (I90). No restaurant on premesis but they serve a fairly good breakfast in the morning. A couple of fast-food […] (Wendy's, McDonald's) places are within walking distance but you have to drive into Westfield (2mi) for anything else. Overall a good value for the money. Read more

Genuine Hotels.com guest review