Hyatt Pinon Pointe

hotel was overpriced, check in was late and check out was too early-10:00! The first room we got was in a dark hole...careful not to get one of those rooms. They did move us to a room that wasn't so dark and below street level. I wouldn't recommend this hotel because of the price.

Genuine Hotels.com guest review

THe bed was almost unsleepable, and for the money I had expected something really comfortable like a pillow top or Sleep Number. No such luck. The moved me to a second unit, and other than the humpo in the middle, the mattress was the same, plus this place came with an irate neighbor who could hear us talking on the patio and called security. Spend […] your dollars some where else, and there a a LOT of choices nicer than this place. Read more

Genuine Expedia guest review

Was less than average. Hotel has no dining or bar. Room was very dark.

Genuine Hotels.com guest review

Staff unfriendly and not helpful. After check in we were sent straight to concierge desk where they tried to sell us tours and seemed unfriendly when we declined.

Genuine Expedia guest review

Undesirable factors: 1) Uncomfortable, worn and dirty furniture 2) Unexpected charges 3) Noisy rooms, poor sound proofing 4) Dirty bed spread, carpets and furniture 5) High cost in comparison with other Sedona Hotels 6) Very small, uncomfortable room layout Positive factor 1) The view from the second floor room With so many better choices in Sedona […] we will not consider staying here again. Overall rating is poor. Read more

Genuine Hotels.com guest review

The hotel is surrounded by beautiful views but unfortunately the views from a majority of the rooms, including ours, were merely walls of the hotel. The room was really small and had a very odd arrangement of furniture; 2 chairs and a small table sat directly in of the love seat(actually touching it) and the tv was about 2' beyond that. Had to move […] the 2 chairs to be able to sit on the love seat. Unfortunately, there was no where to move the chairs that weren't in the way. There is an interior door shared with the adjacent room and you could hear everything to the point it felt like we were all in the same room. Overall the room was very small, claustrophobic and no view at all. Definitely not worth the price we paid. I wouldn't stay there again if it was half of what we paid. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We selected the Hyatt at Pinion Pointe because of the proximity to uptown Sedona. We assumed it would be a nice hotel because of the name and it's prime location. Instead, we got a very dated room that was probably furnished with the orginal furniture and bedding from the 1980s. While the hotel gives you free internet access, we could not access it […] at all with either our wireless connections or the hard wire. We called the front desk who sent an engineer. He rebooted the router and we still could not connect. He then put a router in our room, which still would not allow us to connect. The engineer and later the hotel manager pretty much told us that if we wanted to connect to the internet that we would have to call THEIR vendor and troubleshoot the problem. We have no business relationship with their vendor so it did not make sense if they were having connectivity problems with their server why we should have to get on a 1-800 number and spend time trying to figure out why the hotel was having issues. Eventually another engineer went to our room and checked the router. He reported that there were crossed wires and that he fixed them. While we could at least connect to some degree, for the most part, access was extremely limited. The other issue with our room is that we could not get hot water for a bath or shower. We reported this to the hotel manager who, after checking our room, said that we did not have a hot water problem in our room. I asked him, "Did you check the shower, which is where we have the problem?" No, he had not. He only checked at the sink. After checking the shower, it was discovered that we did not have hot enough water and it was adjusted. We were informed that the hotel was at only 10% of capacity - most every room was empty. In spite of this, the management would not move us to a newer room which did not have all the issues that were problematic for us. Nor did we get an offer of a credit. Very poor customer service. The one huge positive f Read more

Genuine Hotels.com guest review

Il faut savoir que certaines chambres (ou plutôt studios par ailleurs très confortables) sont sans aucune vue. La chambre que nous avons occupée donnait sur un petit patio couvert donnant lui même sur un mur très rapproché, d'où une impression de dormir dans une cave. Dommage car la vue sur les falaises rouges de Sedona est extraordinaire (depuis le […] parking). Autrement, piscine et jaccuzzi idéalement placés. Read more

Genuine Hotels.com guest review