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Location.
DoubleTree by Hilton Rochester is close to Sports Centre at MCC, Fair and Expo Center, and Marketplace Mall. Also nearby are Strong Memorial Hospital and Highland Park.
Hotel Features.
DoubleTree by Hilton Rochester has an indoor pool and a 24-hour fitness facility. Wireless Internet access is complimentary in public areas. Business amenities at this 3.5-star property include a 24-hour business center, small meeting rooms, and audiovisual equipment. This business-friendly hotel offers a restaurant and a bar/lounge. Additional amenities include gift shops/newsstands, coffee/tea in the lobby, and complimentary newspapers in the lobby. Guests receive complimentary transportation including a roundtrip airport shuttle (available on request), an area shuttle, and a shopping center shuttle. This is a smoke-free property.
Guestrooms.
The 249 air-conditioned guestrooms at DoubleTree by Hilton Rochester include coffee/tea makers and hair dryers. For a surcharge, guests can use the in-room wireless high-speed Internet access. All accommodations provide desks, complimentary weekday newspapers, and direct-dial phones with voice mail. Additional amenities include irons/ironing boards and complimentary toiletries. In addition, housekeeping is offered daily and amenities available on request include wake-up calls.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
Bistro 252 - This restaurant specializes in American cuisine and serves breakfast only.
The Atrium Lounge - This restaurant specializes in American cuisine and serves lunch, dinner, and drinks. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.
Recreational amenities at the hotel include an indoor pool and a 24-hour fitness facility.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
"Not to good"
Half the lights didn't workGenuine Hotels.com guest review
"Off site convention"
Nice hotel. I had little interaction with hotel staff except to complain about noisy guest in adjacent room at 11 pm they said they would send security to check and noise abated about an hour later 12 pm. It was a Saturday night. Room was very nice and bed very comfortable. Internet fee is $10 a day "please".Genuine Hotels.com guest review
"Everything you need in one place"
We had stayed at this hotel once before and absolutely loved it. We then planned consecutive nights with two rooms and brought family to celebrate an event, but then found out there was a hockey tournament the entire time we were there. The drunken chaperones and kids running wild for two days was not the best; we were unable to use the pool, hot tub, […] etc. and kids were bouncing balls off of our sliding glass doors in the corridor, etc. We will know to ask about group conferences the next time! Read moreGenuine Hotels.com guest review
"Good one but they should provide some coplementary"
Good one but they should provide some coplementary services like internet and breakfast etc.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Ok but not great"
We have stayed at Doubletree's before so we knew what to expect in terms of room comfort, which is very good at this hotel although the room is a bit small. We stayed 4 nights. Bed was very comfortable, a/c unit working properly and pretty silent, decor, comfort and cleanliness excellent. Rest of hotel - carpet seemed dirty. Wall Street Journal was […] provided - great. Elevator was not working and under repair during 2 of the days - not too inconvenient and hey - things happen. What was most disappointing was no free WIFI - room is advertised as internet access, but in order to get internet in room cost is $10/day. That and the immediate location (very busy intersections, streets and commercial), but mostly the no internet will keep this Doubletree off our list for our next trip to Rocheter area. We stayed at a not too pleasant hotel night before our arrival and even that place had free WiFi - we were told free WiFi at Doubletree was reserved for their "platinum" guests. In this day and age, free WiFi should be available at most places and is definitely a plus in our estimation. Bottom line - probably won't stay at this location and will check in advance at others in the future re WiFi in room. Read moreGenuine Hotels.com guest review
The staff was marginally helpful. There is no free Wi-Fi, which I found astounding. Much cheaper hotels provide free wi-fi. Service in the bar area was poor.Genuine Hotels.com guest review
"Disappointed.."
The hotel staff were very nice, but the room looked dirty, beds were very uncomfortable. We had to ask for replacement towels because our replenished ones were wet, then they brought us new ones and they were still wet. Only one elevator worked. No towels at pool that were supposed to be there, etc. Just very disappointing.Genuine Hotels.com guest review
"Breakfast would be nice if included."
We enjoyed the hotel,although the decor was a bit dated. The restaurant was closed the evening we wanted to eat in. No notice, no reason, just closed.Genuine Hotels.com guest review
"Business Travler"
The hotel was def. looks a bit outdated, several staines on the carpet and curtains. The fact that my room did not have any windows was a bit odd, the balcony was overlooking the atrium. However, it's not bad for a one night stay. The staff however was very friendly.Genuine Expedia guest review
"Stay away from the rooms above the bar"
THe hotel was very nice, however, we were in room 410 and it was above the bar area. The return grille in the room up on the wall transferred everybodies conversations from the bar like they were standing in our room...My daughter went and slept in the tub because when I called the front desk I was told that there was nothing they could do.. I called […] around midnight and he said the bar would close by 2 am. THe noise wasn't coming from the doors, walls or glass, it was coming thru the vent and this is a definite design flaw. I cant believe we are the first to complain. THe front desk should have offered to move us but instead he put me on hold for sometime and I finally hung up and slept with pillow over my head. Read moreGenuine Expedia guest review
"Got smoking room despite reservation"
We booked a non-smoking room thru Hotels.com . We arrived late (but called ahead to confirm for late arrival). Service was prompt and polite. Our room, however, was a smoking room. Front desk claimed no non-smoking rooms were available, and it was too late for us to go anywhere else. They gave us free breakfast for our trouble (which was quite good). Hotel […] is clean, staff members are nice. The decor could use an update soon. Read moreGenuine Hotels.com guest review
"COULD HEAR THE COUPLE NEXT STORE ALL NIGHT"
stayed here with my mother to visit family and friends, could hear the couple next store having sex until 5 am... needless to say it was awful. their walls are paper thin!! worse than any other hotel ive ever stayed at!Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"OK"
I have requested to change my room 2 times for my 1 night stay. 1st time was because the room was still in some kind of work. Tools & dust were in the middle of the room when we got in. Call Customer Care & they changed our room to other location but this room is full of smoking smell. With kids, we need to change again. Does the front desk know the […] status of the room? (at least the one is still under some kind of work.) Read moreGenuine Hotels.com guest review
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