Pan American Hotel

When I checked in at the Hotel the clerk asked me for my driving license as a form of identification, when I gave it to him he made a photo copy of my license without asking my permission, I asked him why he done it and he rplied it was Hotel policy. Upon checking out the next day I asked fr the copy of my license to be returned to me, the clerk flat […] out refused my request and was very argumentive, I asked to see the manager at which time the clerk went into the back office, he returned after a short period of time and got me to sign a piece of paper to say they had returned my license to me. I was very concerned that the hotel has this policy, it is a big security issue of mine who has access to my private information and what happens to it under the circumstances I ran into at your Hotel. I would like to know if this is a commen practice for Pan American or is this an isolated event. Read more

Genuine Hotels.com guest review

When I walked into the Hotel, it looks that I am in 1950, nothing has changed everything is falling apart, I had aplan to stay longer but I moved to another hotel after 1 night & they charge the room rent of a 4 star hotel

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Front desk was very unprofessional and discursive

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Cheap and decent price..

Genuine Hotels.com guest review

OK I guess. Overpriced for the quality of the hotel. Old and run down. Food from restaurant is terrible. Like actually nauseating. No internet in the rooms and was unable to ever connected despite trying to pay for it. The free internet in the lobby is really slow so it was useless. Would definitely not recommend staying here.

Genuine Hotels.com guest review

The hotel manager came to my room with an attitude he said that my cigarette smoking was too heavy to stop smoking I also had some friends visit me and he called my room phone saying that there was ALOT of traffic on his floor and it needed to stop . I had to leave they do not have flat screens the room looks like something in an old movie the service […] is good the restaurant food is salty and I don't recommend but I guess you get what u pay for Read more

Genuine Hotels.com guest review

Friendly service overall and great cheeseburger in restaurant!

Genuine Hotels.com guest review

Over priced!!!!

Genuine Hotels.com guest review

Seedy hotel in seedy area. Old and not well kept. Not a coffee maker and not a bottle of water. Not a vending machine on the floor. Threadbare towels which did not smell fresh. Lumpy uncomfortable bed with old worn sheet and blanket. Very little for a lot of money.

Genuine Hotels.com guest review

The tv remote didn't work, I have asthma and the room smelled like smoke really bad, and I asked for my room not to be disturb for house cleaning(hanging tag on door) and they cleaned my room anyways.Will never stay there again.

Genuine Hotels.com guest review

I came to this place not expecting much, and hot much less than I ever imagined. The staff was rude and annoying. Despite having the do not disturb sign on my door, the maid still knocked on my door, and once just opened the door without warning. When I asked her if she saw the sign she proceeded to argue with me that she needed to service the room. […] (i had only stayed 2 nights, this was the morning after the first night) after our argument she told me she would have to speak with the manager. I never heard from her again. The floor was dirty and had burn holes in the carpet. After my shower in the multishaded bath tub, I was given a choice between a towel with a large hole, and a towel with a large stain. The bed was lopsided and uncomfortable, and I woke up several times throughout the night about to fall off of it. The night club down stairs was loud until around 4am shaking the floors and Windows (which I had to leave open because the heat was stuck on full blast) making it impossible to sleep. I tried calling the front desk in the middle if the night to complain, but my phone did not work. Stay away from this place. You can stay at far better places close to Manhattan for just about the same price. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Once again I learned you get what you pay for. Bring slippers - don't walk on the carpet barefoot. Good luck

Genuine Hotels.com guest review

Staff members (concierge and front desk) were friendly and helpful. Room was adequate and clean, but nothing special. This hotel, located in Elmhurst, is very inexpensive for New York City. It is close to public transportation.

Genuine Hotels.com guest review

I need to go NY on business with very short notice and therefore it was not possible to check the hotel before booking. It was the first time for me that WIFI or Ethernet (internet) was not available in the guest room. (Available at only hotel lobby.) Air conditioning did not work well and it was cold inside room. No complimentary water or coffee was […] avaialble. Read more

Genuine Hotels.com guest review

Very convenient to everything and the staff is always helpful.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Had some sleep because I was exhausted. Lots of noise outside. If you could only clean all covers and put some little things like toothpaste shower cap. How about a free airport shuttle. Otherwise it served the purpose but too expensive for the type of service offered!!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Great location. Great price. Great service and very good restaraunt. Not fancy but a great place to stay in NYC area on a budget.

Genuine Hotels.com guest review

Starting at the reception, very poor customer service, the room are very dirty, I dont think I'd stay in the Pan American again.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

No coffee pot, no ironing board, not a safe neighborhood. Go a couple more miles and stay at one of the airport hotels for the same money and better amenities.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

THE LOCATION: Can't get any better to/from LGA. It's about 10 mins away; less than fifteen bucks by cab. Across the street looked like a strip joint. Another block away, on Broadway, are restaurants, mostly Chinese & Thai food. Some are open late or 24 hours. THE FACILITY: Needs to be renovated. Everything is old, low maintenance, dated and pieced together […] (patio furniture in the lobby, very divey restaurant/bar). It may be kept relatively clean, but I couldn't tell because of how worn out everything is. It's almost like a 3rd world country "hotel". AMENITIES: The room was a little bit better. But, no ironing board, no in-room internet/Wi-Fi (only in the lobby), no coffee maker (only in the lobby). There is a mini-fridge. The bed - decent, clean - but, it's a full size, not queen. Free pick-up from LGA, which can take super forever. Ten bucks for their shuttle to LGA, which is run very unorganized. SERVICE/STAFF: There was no acknowledgment when I first walked up to the front desk to check-in. The staff was finishing up shuffling paperwork before even looking at me. They did not inspire confidence should something not go right. Nothing went wrong with my stay so I don't have a fair assessment of their service level being tested. They are very casual & non-chalant. Their conversations with each other include profanity broadcasted to everyone in the same room (lobby). Evident there is no service training for the staff. Read more

Genuine Hotels.com guest review

When I can in the person at the counter asked about my flight. I jokingly commented that it was not much of a flight because I was staying locally. He ignored me gave me no eye contact quickly gave me my key. He did not offer any information about parking or any information about the hotel in general. (Not much of a deal because I was planning to leave […] super early the following day and did not think needed to interact with that mummy for much longer. The hallway was smelled musty and their big hanging air freshener machine was out of air freshener. The room was moderately clean, but everything was outdated, rusty, smelled musty or like mildew. We checked the mattresses for bedbugs, like we always do, and was surprised (because of the condition of everything else in the room) to find that the mattresses and sheets were super clean! They had no iron or ironing board in the room and we had to request one. They gave us a mini one and small iron. When we checked out the next day, I went stopped at the front desk and was greeted with an eye roll and a sigh. Great end to a fantastic stay! Read more

Genuine Hotels.com guest review

This hotel had the worst beds I've experienced in my 30 years of business travel. I was forced to stay here when my LGA flight was cancelled due to weather. Shuttle will pick you up at the airport but they want $10 to take you back to the airport (but it's going back there anyways to get more hotel guests ... can't I just ride along??) I'll stick to […] the major chains and pay the premium price next time. Read more

Genuine Hotels.com guest review

When I booked the property the lady told me the airport shuttle was free....its free to the hotel but not back. No big deal as it was only $10 but that should have been specified. I gave her a cc to reserve the room and told her the cc would be changed out upon arrival. She stated this would be fine but when we arrived at the hotel that wasnt permited. […] Hotel had a musky, wet smell and needs some updating. Read more

Genuine Hotels.com guest review

Staff wasn't very friendly.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

THE ROOM SMELLED ON HOT DAYS, ESPECIALLY THE BATHROOM. THE RUG WAS VERY OLD AND STRAINED. THE BEDS WERE COMFORTABLE WITH CLEAN SHEETS AND FLUFFY PILLOWS. LOCATION IN QUEENS WAS CLOSE TO CITI FIELD.

Genuine Hotels.com guest review

Met expectations. Would recommend to others.

Genuine Hotels.com guest review

This was not a 3 star hotel.

Genuine Hotels.com guest review

Staff does not know meaning of "customer". Inconvenient location. Room was overall a 1 or 2 at best. Numerous guests complained of deceptive free shuttle pickup/$10 charge for return. Doesn't deserve your money.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Very convenient if you have to do bussiness in the area. You could see areas of improvement but generally very convenient and useful, satisfies all the basic needs you want in a hotel.

Genuine Hotels.com guest review

My original reservation was for two double beds yet when I got to the hotel they assigned me to a room with one double. After seeing to the room, I went back to the front desk to ask to be switched to a room with two double beds. They did not have any with the exception of a room with a queen bed. I had no other choice but to take what was available. […] It was extremely uncomfortable. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

This a very laid back ghotel and although a bt old and run down. Front desk staff will try their best to help you even allowing early check-in or late check-out if needed.

Genuine Hotels.com guest review

Very spacioius rooms make this hotel different from any other in NYC. rooms have a small fridge and the restaurant downstairs is not bad.

Genuine Hotels.com guest review

Noisy neighborhood. Rude staff. Dont go there.

Genuine Expedia guest review

This hotel needs to be renovated and the restaurant needs new management . It can be so much better, I used to be in the hotel business for 5 years, so I know.

Genuine Hotels.com guest review

This place was scary. A true fleabag. Room was dirty, bedspread looked like it was from the 60's and the air conditioning was shut off in the autumn even though it was still warm outside. Surrounding area is very desolate and scary at night. The lobby looked like exactly what you would expect in a fleabag hotel. Run away from this place!

Genuine Hotels.com guest review