Extended Stay America Pleasant Hill - Buskirk Avenue

I had expected to stay with a friend during a 40 day stay in the Walnut Creek area but since she became ill I was forced to stay in a hotel. I had seen the Extended Stay America hotel before and so decided to stay part of the time at the Pleasant Hill location when not visiting out of town friends. I found the hotel to be quite comfortable because of […] the kitchen, two tables with good lamps, free wifi and a good sized tv. The location was the main plus since it was close to the homes of friends, favorite businesses, my storage space and a BART station. Though I had no pets with me, I appreciate the fact that it is a pet friendly hotel. Despite being near a freeway, it was quiet at night and the security measures seemed quite good. Additionally, an Office Depot is a few steps away, as well as restaurants and a gas station. Read more

Genuine Hotels.com guest review

We originally booked this room because of the in room kitchenette and that it was "Newley Renovated". I travelled with our family which included 2 little children. When we arrived at the hotel late at night we were given room keys that did not work. When the front desk person opened the door the room had not been cleaned yet. They moved us to another […] room on the same floor all the way on the opposite side of the hotel. At this point I honestly don't care as mistakes happen. We get in the room and it feels dirty. The linens have brown stains the room smells old and for $115/night on a weekday I honestly felt it could have been better. We felt so uncomfortable that I woke up at 4:30 AM and booked another hotel as we planned to stay for 2 more nights. We moved to the Hilton Hotel in Concord for $4 more. There was no kitchen but the service and cleanliness was way better. My advice is to steer clear of this place until they improve greatly. A recommendation to the hotel is to also paint over that ugly green wall it looks like a dirty cave. Read more

Genuine Hotels.com guest review

The staff was friendly and kind, but the housekeeping staff is terrible. Our room had a strong odor which didn't go away even after leaving the windows open all day, there was a 3-4 inch diameter mess on top of the freezer door, and the caulk in the bathtub shows signs of mold. Even the elevator button in the lobby had a busted up trim. Because we were […] only staying 3 nights, there was no housekeeping services provided--which meant we had to clean up ourselves or live with it. Fortunately, was able to borrow a vacuum to clean up the spilt (fortunately dry) oatmeal from the "grab and go" breakfast (a real cheap version of a continental breakfast). Would NOT recommend this hotel for a family vacation. Housekeeping is provided only once every 7 days. Not a good thing for a family with children. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The location to the hotel was convient since it was close to John Muir Medical Center, where I was visiting. Also, there was easy access from the freeway, but should have been identified as located in the back of a shopping mall with Best Buy store as more noticeable than the hotel. The hotel front desk staff provided excellent customer service and […] went out of their way to assist me. The inside of the room was "old" looking but it was comfortable. At first I did not understand the police of changing linen and towels, but once I read the hotel rules closer than I understood exactly. The parking was plentiful and convinent to the room. The card key sytem worked well. Overall, the hotel appears to be great for an extended stay customer, but not for overnighter. Read more

Genuine Hotels.com guest review