Icon Brickell

The hotel is not a hotel at all. It is condo's that are rented out...very very confusing at first. Lacked having a key for the elevator. The Property Management who rent the unites did not give us a key to the elevator so we had to go down to lobby and ask to go to another floor. The rooms were very nice (beds were not the best, but the rest of the […] room was nice...included a kitchen living room and washer/dryer that was good. Only stayed 2 nights and loved the spa and pool area. Very nice. Only bad thing was getting what we needed from the property management because the front desk did not have any info or could not help us. Still waiting for a coffee pot that worked! Read more

Genuine Hotels.com guest review

Brickell One Is a very nice building: luxurious, well maintained and in a very good location. The problem begins when you enter the room, mostly because you are pretty much on your own, given it's an apartment really what you are renting and not a hotel room, so forget about customer service and the cleanliness and service you expect from a 4 or 5 star […] hotel. The room was nice and spacious, but unfortunately, not well maintained: the room and bathroom doors were filthy in some areas, the walls have marks and the bathroom didn't feel very clean. I tried using an extra blanket from the closet, but had to forget about it, it was full of human hair and stains in some areas ("EW" as my seven year old would say). The feeling I got is that this apartment belongs to a person that has a few passive income-generating units, who gets a check every month for his rentals, but doesn't really knows what's going on with their maintenance and upkeep. My other BIG problem is that I was NEVER able to connect to the WiFi in the apartment; this was a business trip (3 days) so this was a major inconvenience, and I had to look for a Starbucks nearby to get my work done everyday. Yes, I called the property management company three times, and they promised to get back to me with a solution... I'm still waiting for their phone call, and I left the apartment 2 days ago. My advise to my fellow travelers: spend some more money and rent a REAL hotel room, this experience was a bad one... Read more

Genuine Expedia guest review

When you think about the Icon, you think of of a five star hotel, no questions asked. I was not aware that I was not stayong at a hotel suite as stated in the description, but instead an apt. owened by a third party; Elite City Stays Miami. That being said we did not have someone come and clean the room everyday, nor anyone to bring fresh clean towels. […] I read in the apt. manual that getting clean towles would cost an additinal $25 dollars. Did I mention I was on my honeymoon? Yes, I never imagined having to wash sheets and bath towels on my honeymoon. On to accomodations...you are able to use the "hotel" pool so that was good. However, we also wanted to also stay in, watch T.V and relax. The catch was; there was NO CABLE. We tried to several times to get in contact with someone but there was nothing but a phone number because, as we were told, the concierge nor hotel have nothing to do with anything gone wrong with the apt. So basically, we were screwed because that number was for questions and emergencies, except you can only cal Mon-Fri 9-5. Lastly, The toilet flushed constantly and when it felt like it, but I guess the immense running and waste of water wasn't our problem in the long run. Overall we wished we would have stayed somewhere else to have gotten the "hotel" feel instead of feeling like we were overstaying at Uncle Joes apt. Currently waiting for a response from Elite City Stays Read more

Genuine Expedia guest review

First of all, when booking through Expedia, we were not informed we were booking a residence not a hotel. The hotel did not have us registered and sent us to residence entrance where we were handed keys. No Customer Service! Bed had one sheet and blanket very thin. Not the luxury as depicted on Expedia site. Dining room chairs lacked cushions making […] it painful to sit at table. Satellite tv did not work!!! Dishes were unclean and had to be washed before use. I've been in dorms rooms that were in better shape!!! Read more

Genuine Expedia guest review

We were unaware that the "hotel" room we would be staying in was actually a privately owned residence at the Icon Brickell. Therefore when we arrived at the location, there was not clear direction as to where we were to "check in". The gentleman at the front desk was very friendly and helpful. He provided us our envelope from "City Elite" with instructions […] to call them if there was anything wrong with the room. Once in the room, we were pleasantly surprised. Large spacious room, with separate living and bedrooms, excellent view of the downtown area, full kitchen and even washer and dryer. Unfortunately, the shower provided minimal water pressure and the toilet had a tendency to constantly run throughout the night, but otherwise the accommodations were good. The Icon Residence are centrally located in the Downtown, Brickell area and was located close to all the venues we needed to attend for our stay. Read more

Genuine Hotels.com guest review

it was AMAZING!!!!!!! My boyfriend and I stayed there for his birthday. We both loved it!!!!! the views of the water were fantastic. The staff was so helpful. The room was beautiful. I would love to come back!

Genuine Expedia guest review

it was cheaper than the surrounding hotels, and sounded good. The checkin process was confusing, I went first to the (right-most) wrong lobby, they sent me to another (middle) wrong lobby, then they said "go to the residences lobby" all the way to the left. Nobody was there, back to the middle (viceroy) lobby where they said "oh that happens sometimes, […] we'll get your key' - they handed me my key and I was on my way. The elevators were crappy and sometimes dropped me at the wrong floor, another ThyssenKrupp failure; the door lock was finicky, but what a beautiful room! Totally worthwhile. Nobody gave me a wifi password, so I reset the router myself (sorry next guest, hope you're technically savvy) What a view!!! What a property! Plus what would a Miami hotel be wtihout a little blood splatter on the ceiling of the bathroom? Kind of funny, it was so clean otherwise. (don't take this to mean that the rest of the review is sarcastic, it seriously was nice) I had my business calls on the balcony, looking out at the ocean. You can't beat that. The people I was visiting in Miami were complaining about their hotel, they paid twice as much, and my place was twice as nice. I'd do it again, but you have to know what you're getting. It's NOT A HOTEL. It's a condo, and it's comfortable and fantastic. Read more

Genuine Expedia guest review

Phenomonal hotel great amenities however staff and cleaning crew are not involved in anything. If you are local to South Florida no problems if you are a first time visitor choose the Viceroy instead.

Genuine Expedia guest review

Our suite was in the 47th floor, although they provided us with one (1) elevator card, it was difficult yo manage between my husband and I. Self parking was across the street which made it convinience for us, since we refused to pay, almost $50.00 for overnight parking. Valet is $5.00, but your would not want to do the overnight valet parking. It was […] walking distance to Downtown Mary Brickell Village which has a lot of restaurants a a few night life bars, Cafe's and coffee shops.(i.e. Starbucks) We enjoyed it and would stay there again!! Read more

Genuine Hotels.com guest review

The floors were not that clean. No paper towel in the kitchen for 4 day stay!!!!!Aircondition was constantly showing 75 in that heat with the balcony doors always closed.,even I have called somebody to adjust it!!!! Everytime you flush the toilet awful noise came from the laundry room especially at night could have scared the neighbors......TV HAS NEVER […] WORKED and they had only one TV in the living room only, not in bedroom.... I have expected somebody making an effort putting new furniture instead bringing in 12 year old couches to the living room for this beautiful hotel...... After all I did not find what I have expected of Viceroy residences..... Read more

Genuine Hotels.com guest review

Pefcect location, incredible view and premium services!!!! Also the greatest pool in Florida.

Genuine Expedia guest review

OUTSIDE POOL BEDS ALL FALLING APART. YOU SINK IN, GO THROUGH ETC. WAIT FOR EVER FOR ANYONE TO TAKE YOUR DRINK ORDER. NO CONCIERGE, NO ROOMS SERVICE, NO EXTRA TOWELS TOILETRIES,TV DIDNT WORK,NO BELLBOYS, NO SERVICE. YOU ARE TOTALLY ON YOUR OWN. ANSWER FOR EVERYTHING IS "YOU BOOKED THROUGH ELITE CITY STAYS", CALL THEM. HORRIBLE EXPERIENCE. THE ONLY PEOPLE […] THAT DID ANYTHING WERE A SUBCONTRACTED VALET SERVICE Read more

Genuine Expedia guest review

To our surprise, this is a temporary apartment rental (by the day), not a hotel. This should be better identified by Expedia. I would rate high the apartment view, and space. HOWEVER, the TV did not work... seems that the cable service fee was unpaid… I would assume that a place like this would include this service. I would also rate high the amenities. I […] would rate very low the service from reception (do they have anything to do with these rentals? They seem very absent from any support or even question you may ask - no service attitude); valet parking is also a concern, too busy, not well organized, .... where is the service attitude... for something they charge 36 USD/day? Read more

Genuine Expedia guest review

If i new that i would have to do my own laundry and pay for maid service i would have not states there,both tv did not work and the card foe the elevator did not work after bringing this to the person in charge he told us we are doing something wrong and that everything is in proper order when you are on vacation it should be made easier for you, the […] only department that gave good service was the valet service for the car. Read more

Genuine Expedia guest review

The room was very nice, however there was black dog hair everywhere and even after cleaning it up, dog hair and other dustmites came under the door from the hallway regularly. The staff was of NO service to us the whole time we were there. I asked about places to visit nearby and the two gentlemen working would not answer me at all. I would not go  […] back. Read more

Genuine Expedia guest review

I think it's important to realize that this is not really a hotel (the Super Shuttle guy didn't even know where it was). It's a luxury high-rise condominium that is renting out rooms - probably because they couldn't sell the condos after the real estate crash. But they are beautiful rooms that are a very good value. Very nice materials and superb views […] of the city. There are most of the amenities of a hotel, except for daily cleaning service and a front desk. There are no movies and some satellite service, but there is a DVD player and a WiFi access point dedicated to each room. There are multiple pools and an exercise room. Read more

Genuine Expedia guest review

We've heard so many great things about the Icon experience in Miami that we really looked forward to this stay. In fact, we USED TO consider buying a unit there, but not any longer! Except for a fantastic building exterior, the Icon Brickell had very little to offer. We've first arrived to the Icon's hotel check-in desk by mistake but the staff looked […] totally confused despite the fact that it was located in the same lobby - literally 10 feet away - from the Icon residencies check-in. They did walk us to the Residencies later but made sure they've declared that they have nothing to do with each other. Then the Residencies staff also stated that they have nothing to do with the Elite City Stays and that they "just bring them an envelope with the keys," so we were pretty much on our own. The 1-bedroom appartment we got was on the 47th floor -- a guaranteed amazing city view which we loved!.. However, the unit itself was a clearly used up short-term rental with questionable maintenance and bare-bones setup, far from an "Elite Stay" advertised: visibly beat up furniture and walls, cheap sheets and towels, not even a soap dish or Kleenex in the bathroom, one working TV channel, and to top it off - a shower curtain rod that fell on my husband's head at the first touch and couldn't be fixed! Not my idea of an "elite stay"!..Plus, the 47th floor location quickly turned into a nightmare with the "Club 50" partying until 4AM - we couldn't wait to check out ! What a disappointment! Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

You are not in Kansas anymore Toto !!!!! Traffic is crazy ... why does everyone have to honk their horns at EVERYTHING !!! ... I-95 .... there are no words to describe !!! As for the Icon Brickell ... there were many pluses and a few minuses.. We arrived at 2PM, checkin is 3PM and they would not let us in early. So if you get there before 3PM don't […] unload your luggage as you will have to load it back in. Parking downtown Miami is non existent, but Sandra at Icon Brickell worked with us on parking and gave us a good price for the week. The room itself was clean and it was nice having a kitchen. If you are into working out while on vacation they have a wonderful spa and work out room. Pool area on the 15th floor was great. While in the Miami area we also recommend a couple of day trips ... you have to visit Key West which is about a 3 hour drive to the south and about a 2 1/2 hour drive to the north you have to go horseback riding on the beach in Ft. Pierce, FL. Overall our seven day vacation was a great one which we will never forget... Read more

Genuine Expedia guest review

It was perfect in size! Located in the heart of Brickell and walking distance from great restaurants!!!

Genuine Expedia guest review

Some nights the night club upstairs had loud music playing which was quite loud in the room. In a good location, walking distance to city centre and far enough away from the noise and hustle of the city.

Genuine Expedia guest review

This accommodation was disappointing. There was no service available when issues arose. Few amenities nearby and no TV available. Would suit people on business in the city. Ur not for tourists.

Genuine Expedia guest review

You need to understand that this place is not actually a hotel. Icon Brickell is comprised of about 3-4 buildings that are connected to one another. ONE of these buildings only has an actual hotel inside (on the 14 first floors) and it's called the Viceroy. The other buildings are residential condos. Our unit belonged to a company who bought some condos […] within the same building as Viceroy and rents them out as a "hotel" would. The bad part was that we weren't actually part of the hotel, so we didn't have any day to day service, and there were a lot of complications upon our arrival because we arrived earlier than our check-in time and the residential buildings can't keep your suitcase, like a hotel would. The person at the entrance was very helpful, courteous and kind, but you must understand that you're not actually going to a hotel... We were on the 18th floor. GORGEOUS view, very LUXURIOUS unit, very luxurious building and walking distance from everything nice and important in the Brickell district. You can also catch a mover (which is a monorail) just a block away and travel around for free. We loved it and can't wait to go back. Read more

Genuine Expedia guest review

Nos quedamos con mi esposa durante dos semanas y la verdad nos gusto bastante. Bien ubicado, muy buen barrio y muy espacioso. Excelentes electrodomésticos. Totalmente recomendable. Cuidado eso si con pensar que es un hotel. No tiene servicios de habitación, pero si acceso a la piscina y spa del hotel Viceroy (ex Sheraton). También tuvimos acceso a un […] estacionamiento gratis. Read more

Genuine Hotels.com guest review

Das Zimmer war sehr schon und der Blick zum Meer war ausgezeichnet! Schwimmpool waren toll. Der Service ist nicht wirklich wie im Hotel.: man bekommt kein täglich Service wie z.B Zimmer aufrämen oder neue Duschgel. Sie bekommen für ein paar Tag genugend Handtücher. Duchgel und Shampoos und extra Bettwäsche waren nur für ein Tag genugend. Leider man […] könnte nicht die Waschemachine benutzen, es gab nur Heißwasser, ein Techniker ist gekommen, aber er konnte leider nichts machen und es ist nichts passierte. Also, wenn sie problem in der Wohnung haben, es ist Niemand da, man muss anrufen und warten. Wenn sie neue Bettwäsche möchte oder dass das Zimmer sauber wird es kostet sehr viel Geld. Micki Read more

Genuine Expedia guest review

Muy bien, excelente ubicación, gimnasio y alberca. Lujo a precio accesible.

Genuine Hotels.com guest review

CADA APARTAMENTO TIENE LO NECESARIO..MUY LINDOS Y COMODOS...HAY QUE TENER EN CUENTA QUE EL SOFACAMA NO ERA MUY COMODO...Y QUE EL VALET PARKING NOS PARECIO COSTOSO.

Genuine Hotels.com guest review

Echt prachtige appartementen! Snap de negatieve beoordelingen niet. Mensen die exclusieve service verwachten moeten gewoon geen appartement boeken maar een hotel... We hebben hier drie dagen verbleven op de 47ste verdieping en het was echt de Miami-ervaring. Grote, ruime kamer met alle faciliteiten (keuken, (af)wasmachine, droger, bubbelbad, etc.). […] Vanaf het balkon heb je een duizelingwekkend uitzicht over de stad. Je hebt automatisch toegang tot het (ongeveer 50 meter lange!) zwembad op de 15de verdieping. Ook vind je daar een warm bad. De locatie is eveneens top. In downtown is voor de toerist niet heel veel te beleven. De beste optie voor eten/drinken/winkelen is Bayside Market, ongeveer op 10 minuten loopafstand. Echt een aanrader dit!!! Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

Apesar de bem localizado, o hotel funciona como apartamento e por isso não possui serviços característicos de um hotel, nem mesmo a limpeza dos quartos é feita diariamente, além de não possuir estacionamento, obrigando o pagamento de valet.

Genuine Hotels.com guest review

Nie in einem Hotel wie diesem übernachtet. Die Lage ist super! Das Personal ist Top! Das Hotel an sich ist Top! Kann ich nur weiterempfehlen.

Genuine Expedia guest review

zentrale Lage Fernseher sowie Jalousien nicht funktionsfähig bei 3 Nächten kein Zimmerservice

Genuine Expedia guest review

Dette er et fantastisk sted med rigtig gode faciliteter sålænge man ikke oplever problemer. Det er lejligheder og ikke et hotel man booker. Det vil sige der ikke er nogen reception og ingen til at hjælpe på stedet. I vores tilfælde ankom vi kl 23 lokal tid (05 dansk) med 2 mindre børn til et værelse med kun 2 sovepladser til 4 personer. Der var ingen […] hjælp at hente og vi fik derfor et ret dårlig start på ferien. Mvh Casper Read more

Genuine Expedia guest review

Ett mycket fint hotell med bra läge i downtown. Vi hade en superior svit på 47 våningen som var helt underbar. Det ända som inte var så bra va sängen vilket vi båda inte alls tyckte var skön. Ingen städning ingår det får man göra själv eller betala för. mycket fint pol område.

Genuine Hotels.com guest review

Uns hat dieses Hotel sehr gut gefallen, die Poolanlage in der 15. Etage ist echt super. Hatten von unserem Zimmer (47.Etage) aus einen tollen Blick. Das Zimmer selbst war sehr geräumig und bestens ausgestattet.

Genuine Expedia guest review

- l'appartamento veramente chic, tranne le porte - veduta mozzafiato di Miami - la spa al 15° piano eccellente, consiglio di passarci numerose ore di relax - tutti i servizi (supermarket, taxi, bus) presenti nei paraggi dell'hotel - discoteca al 50° piano - piscine riscaldate - wi-fi ottimo

Genuine Expedia guest review