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Location.
Situated in Mechanicsburg, Country Inn & Suites By Carlson, Harrisburg West is in the suburbs and close to Capital City Mall. Additional area attractions include Pennsylvania State Capitol and City Island.
Hotel Features.
Country Inn & Suites By Carlson, Harrisburg West has an indoor pool, a spa tub, and a fitness facility. Complimentary wireless Internet access is available in public areas. This 3-star hotel features business amenities including a 24-hour business center and a meeting/conference room. A complimentary breakfast is served each morning and a complimentary manager's reception is available on select days. Additional amenities include a library, multilingual staff, and laundry facilities. Onsite parking is complimentary.
Guestrooms.
The 66 air-conditioned guestrooms at Country Inn & Suites By Carlson, Harrisburg West include coffee/tea makers and complimentary weekday newspapers. Guests can use the in-room complimentary wireless and wired high-speed Internet access. 32-inch flat-screen TVs are equipped with premium digital channels and free movie channels. All accommodations provide desks and phones with voice mail; free local calls are offered (restrictions may apply). Bathrooms offer shower/tub combinations, hair dryers, and complimentary toiletries. All units feature microwaves and refrigerators. Additional amenities include irons/ironing boards and clock radios. In addition, housekeeping is offered daily and amenities available on request include wake-up calls.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
A Green / Sustainable Property - Third Party Certified
This property participates in Green Key Eco-Rating Program, a third-party certification program that has been independently certified. Third-party certification measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy. An objective assessment of a company's sustainable tourism practices has been performed at this property by an auditor who is independent of the third-party certification program.
A complimentary full breakfast is served each morning between 6 AM and 9:30 AM. A complimentary manager's reception is offered in the evening on weekdays.
An indoor pool and a spa tub are on site. Other recreational amenities include a fitness facility.
The recreational activities listed below are available either on site or nearby; fees may apply.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"A fine place to stay"
This was a well-kept property. Everything was clean and comfy. I'd stay there again anytime.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Was fine, but breakfast was terrible"
The room and staff were fine, but breakfast was terrible. We typically like to stay somewhere that includes breakfast so that is kind of important to us. this was just grossGenuine Hotels.com guest review
"Good"
Hard to find the hotel and how to get in to the hotel; got in late and the young man behind the desk talked our ear off when we just wanted to get in the room but he was nice. Usually CI&S are amazing, but this one was just average, not as comfy as other CI&S. Good breakfast.Genuine Hotels.com guest review
I do NOT recommend this hotel. Sheets on bed were NOT changed from previous guest and dirty. Instead of changing sheets, made family change rooms. Heater in pool was broke and pool was not usable. Hotel located next to turnpike and had to listen to heavy truck traffic all night.Genuine Hotels.com guest review
"Disappointed the indoor pool was not heated"
All in all the hotel met my expectations. However, I my kids and me were very disappointed that the indoor pool was not heated. The water was very cold. We were planning on enjoying some quality time in the pool, relaxing after a long drive and we could not. As is, not worth the price I paid.Genuine Hotels.com guest review
The only comment we have is that the mattress and pillows were too soft compared to what we are used to.Genuine Hotels.com guest review
"Perfect place for a family"
Quality of the service was excellent. We asked for more towels and got them instantly. The suites were perfect for our situation - 2 queen size beds and a sofa that made into a queen. Location was perfect - near the graduation activities near to sights - Hersey's, Civil War Museum and 1/2 hour to Gettysburg! We would stay in a Country Inn and Suites […] again. Read moreGenuine Hotels.com guest review
"Good Overall"
The only complaint was the pool heater was not working so could not go for a swim in ice water. But otherwise it was a great stay.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Disappointed - WILL NOT STAY IN THIS HOTEL AGAIN."
We stayed one night at the hotel (and thank god it was only one night). We arrived late in the evening after sunset. The entry to Hotel is of service road with no lights and it was a little tricky to find entry drive way. Once inside the hotel, check in clerk was very friendly and pleasant to deal with. Room was nice clean and quiet. However, that where […] the fund ended. Soon after check-in we realized that we had forgotten to bring toothpaste. we ask for toothpaste, the clerk saidthey were out of stock. Next morning , toilet clogged. When I called hotel service at about 0800 am, no one picked up the phone. It took 4 or 5 calls before some one picked up and promided to send some onr to fix the problem. We waited and waited and had to call twice more, tilll someone show up to fix the issue. After that when we went to breakfast, at about 0930, (Posted breakfast serving time 0730 to 1000), they ran out of Egg, french toast and sausages. Attendant said he can not replenish the food because microwave was broken. So we had to check out the hotel and eat breakfast elsewhere. Bottom line- I WILL NOT STAY IN THIS HOTEL AGAIN. There are many nice hotel closeby. Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Harrisburg West Thank you for taking the time to submit your review. We apologize for the disappointing service you received from our staff as well as during breakfast in the morning. Your comments will be shared with the management team to ensure our staff is properly handling situations such as what you described. We hope that if your travels do bring you back, you might consider giving us another chance to serve you.
"Close to car show"
Very good except Friday night no hot water but hotel staff said in the morning that something happened to the hot water,Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"decline ?"
We have been staying in this same hotel every year for several years for price/location/quality , and loved it. This year the price was MUCH higher, the staff was abnormally unfriendly, pillows were awful, bed was rock hard, our room needed maintenance which they did tend to very quickly, the breakfast that is included is a good deal and there are a […] variety of restaurants and conveniences very nearby for just about anything you might need, over all a nice hotel and good value (if you book early early) i just hope this decline in quality and service was just a fluke... Read moreGenuine Hotels.com guest review
"Don't book a suite if you don't like highway noise"
Second year in a row at this hotel for Spring Carlisle. When I booked the room through hotels I booked a suite and requested that it be on the side of the hotel away from Highway 15. I even called the hotel directly a few days before check-in requesting the same. When we arrived late on the first night of our stay I was given the key to our room and […] was told it was on the highway side and there was nothing they could do to help me out (the two young adults on site clearly had no interest in trying to help me out). The following morning after a sleepless night I went to the desk and again asked about changing rooms. Bill, who I will rave about now, went out of his way to switch us to a regulat room on the other side of the building with someone who had not checked in yet and had no preference to room location. He did tell us that ALL of the suites were on the highway side and there was NO WAY the hotel could have met my request. Wish I had been told that when I called the hotel and made my request. Other than that, I have no complaints. Comfortable beds, decent breakfast (although I could live without the microwaved soggy eggs) and if you need someone who actually cares about the customer, find Bill, he was terrific. Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
The place was understaffed, there was no microwave and refrigerator in the room as advertised, the stairs needed vacuuming when we arrived on Friday and still needed vacuuming when we left on Monday AND the eggs were awful!Genuine Hotels.com guest review
"Great Place to stay"
I have stayed at this hotel twice and it has been perfect both times. Friendly and helpful staff, hotel and rooms are clean, quality bedding, and a great breakfast with waffles. I have stayed at many of the other hotels in the area and this is one of my favorites.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"VERY GOOD STAFF"
THE ROOM AND HOTEL WAS NICE ,THE STAFF WAS EXCELLENT HOWEVER THE POOL WAS NOT WARM ENOUGH TO SWIM THEY HAD SOME PROBLEM AND THE KIDS AND I PICKED THIS PLACE SO WE COULD SWIM SO THAT WAS A BIG DISAPPOINTMENT IF I WOULD HAVE KNOW WE COULDNT SWIM I WOULD HAVE PICKED A DIFFERENT SPOT.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Excellent, efficient hotel"
I only stayed at the hotel overnight, but for the price, it was clean, comfortable, and spacious. The breakfast selection was good, if not the most gourmet -- it did have fresh Belgian waffles etc. Overall, I would stay there again.Genuine Hotels.com guest review
"Not bad, but the pool was cold"
We were expecting heated pool but it was too cold and the jacuzzy was too hot but that might be ok for some people. Room was clean, breakfast was great.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Very nice, no highway sound"
Great breakfast, and nice rooms. When I drew a bath, the tub retained the heat for over an hour and a half. Will return.Genuine Hotels.com guest review
"Everything we needed!"
There are a few reasons we selected this hotel: 1) Past stay was great 2) Queen-sized beds (not many in the area) 3) Excellent breakfast. Our stay was great. Very comfortable. Quiet. Great breakfast. Pleasant staff. Everything we needed!Genuine Expedia guest review
"Too Noisey"
The room was too noisey. I heard the outside truck traffic continuously thru the night. I got very little sleep. They should do something about deadening the traffic noise in the rooms facing the Highway. I stayed once before in a room in the rear of the Hotel and it was fine. Very dissapointed. May choose another Hotel in future.Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Harrisburg West We are very sorry about the experience you had at our hotel. We appreciate your comments as we will use them to improve our service to guests.
The hotel was near a busy highway which caused a great deal of noise at night as trucks passed. If this was not bad enough, you could hear everything including conversations from the adjoining room. Since the patron in the adjoining room apparently had an early morning arising at 3:30 a.m., there was very little sleeping that occurred in my room.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"very good breakfast selection"
Nice comfortable room. Very good breakfast selection for Hotel without restaurant. Priced fairly.Genuine Hotels.com guest review
"5 STARS ALL AROUND!"
Very clean and nice hotel! Clean with friendly staff and very good breakfast! 5 stars all around no doubt!Genuine Hotels.com guest review
"close to my wife's meeting"
It was very nice, and staff was great.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
We were there for five days. Everyone was nice but the front desk did not acknowledge guests or even raise their heads from their computer when a guest came in the door. The exercise room needs work. Poor equipment. The breakfast and room maids were very good and helpful. Overall a good visit but the could learn about service and cleanliness from the […] Hampton across the street Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Very serviceable"
The only bad thing is that for the second time in as many stays, I could not get the wireless internet to connect. Several network connections available but none would work. Don't have this problem anywhere else.Genuine Expedia guest review
"Extremely cold indoor swimming pool"
Everything was good. Rooms are clean, staff is very friendly, good location and price. However, we decided to stay at this hotel because they have indoor swimming pool, and we thought that kids will like it. But swimming pool was very cold. It will be perfect if they use heating. So I don’t recommend staying in this hotel in winter if you want to use […] swimming pool. Read moreGenuine Expedia guest review
"Good hotel for family"
We enjoyed our stay here during a snow storm. The room was very good. The breakfast was great. Nice exercise room. My only complaint is the pool was cold and the hot tub was a little too hot.Genuine Expedia guest review
"Holiday trip"
Nice hotel with good service. Very nice breakfast and pool with whirlpool spa. The only things that needs updating is exercise room with ancient treadmills and not working ac and bicycle. Overall recommend for the price.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Good value for the $$"
We stayed there for 5 days, and did not have any issues. The hotel is within 5 miles of most everything you need, restaurants shopping, etc.. The staff was courteous and helpful. Breakfast was standard fare, and the rooms were clean and comfortable. One thing that was a bit of a problem was the room a/c which was an older unit with No thermostat, but […] a high/low fan speed and dial heat/cold. Read moreGenuine Expedia guest review
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