Omni Jacksonville Hotel

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Genuine Hotels.com guest review

I have never stayed in a hotel where the staff was so kind and courteous. The hotel and the rooms were extremely clean. I ask for extra things such as a refrigerator, glasses and towels and within 5 minutes I had all of those things. I'm extremely pleased to have stayed at this hotel. Whenever I go to Jacksonville you can bet your bottom dollar I'll […] be staying at the Omni hotel. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

An older hotel, but wonderfully maintained. Tricky to find entrance which is a bit hidden among downtown buildings and one way streets.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Clean. Friendly staff. Only negative charged 14.95 for wifi without notice.

Genuine Hotels.com guest review

It's a nice step up over most non luxury hotels. Everybody was nice, the food in the restarunt/bar was delicious (for breakfast and lunch) and the hopitality staff knows the city and sent us to great places. The internet sucks and they know it. Nothing the staff at the hotel can do about it however. Next time I'm in Jacksonville I'm at the Omni.

Genuine Hotels.com guest review

We found the staff to be very courteous. Hotel overall is an excellent choice, the location alone is a plus. It is in walking distance of restaurants, shopping,and museums. There was a problem with our room, but we were offered another room and a bellman came to move us, and very apologetic.

Genuine Hotels.com guest review

Top of the line room. Great bar in the hotel. Walking distance to The Landing.

Genuine Hotels.com guest review

We booked two rooms at the hotel and were given very good views with adjoining rooms. This is very unusual as hotels don't seem to get if you want two rooms you probably at least want them on the same floor. The hotel is well appointed, the staff friendly and I cannot say enough about the bellmen and car attendants. They went out of their way to drive […] us across the river to a hotel we were interested in visiting. However, their signage leaves a little to be desired. The only marking visible is the OMNI sign on the top of the hotel itself. Very difficult to see when you are on a local street and there was a sign for the café on the 10th floor but the only thing on the 10th floor were sleeping rooms. Read more

Genuine Hotels.com guest review

Had a good stay. Hotel staff very helpful and pleasant.

Genuine Hotels.com guest review

What an amazing staff. We asked them to share with us their favorite hangouts so that we could get a locals take on the area. Every placed they suggested was just wonderful. We had such a good time that we are looking forward to our next stay with you. We loved upgrading to a Gold Memebership and having hot coffee delievered to our room every morning. […] What a lovely touch!! I would encourage our friends to stay with you! Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel was great . They held my bags while I ran a 5k across the street then when I finished the race. I was allowed to check in early which was a Godsend. The room was clean, and had a great view of the parking lot. I had to search for the coffee/tea tray and then find a plug to plug it into. I will stay again if I run 2 races in one day.

Genuine Hotels.com guest review

Great as always!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Hotel is very clean, service was excellent, staff very friendly. Bed was very comfortable. Conveniently located in downtown Jacksonville . Highly recommend a night or more stay!

Genuine Hotels.com guest review

There was a country music festival at the same time we were staying there. At two in the morning, young people returning to their rooms were nosiy and kept us up. Next time I'll ask if there is anything like that going on and if there is, I will choose another hotel.

Genuine Hotels.com guest review

Awesome, the staff were uber friendly and professional. They made us feel welcome and comfortable. Hotel was upscale and classy. Made for a great stay!!!!!! Loved it, would definitely stay again. We drive down from GA for a Jags game or two ever season. Now we've found our home away from home!!!!

Genuine Hotels.com guest review

Objected to paying $9.95 a day for internet and $12.00 a day to park!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We loved the hotel!!! The fact that there was no Parking was the problem!!! spending that kind of money and no free parking!!! that is the only thing i didnt like!!

Genuine Hotels.com guest review

I loved the room, the service, the location, etc., but was shocked when my credit card was charged $5.00 for a bottle of water that was sitting on the desk, and $9.95 for using the wi-fi one time. I was afraid to use the towels and toilet paper, for fear of being charged. I thought that an expensive, four star hotel would have had, at minimum, complimentary […] wi-fi and water. Read more

Genuine Hotels.com guest review

My only complaint is that the mirror outside the bathroom is in a dark alcove and is useless due to lighting. Overall the stay was fine. We had stayed there over 23 years ago. Would stay again.

Genuine Hotels.com guest review

It was very convenient to stay in the hotel across the street from the venue. The entire stay was great and all of the employees were kind and very helpful. The hotel and room were very clean.We did not use the restaraunt or bar, but there was plenty available very close, within walking distance.

Genuine Hotels.com guest review

There was a mix-up over my hotel reservation (payment) and rather than attempt to contact me by phone or leave me a message to contact the front desk they locked me out of my room. When I told them I had a receipt but it was in my room it took 3 employees and me explaining the situation about 10 times (I payed for the room, the receipt is in my room, […] I can't get in my room because my key doesn't work) they finally reactivated my key, After going upstairs to get my receipt and bringing it back down to the front desk they tell me, "yes, we found the problem." You would think after all that (1) they would have apologized, and (2) they would've contacted me before I came all the way back down! Very disappointing to be treated that way! Read more

Genuine Hotels.com guest review

Paid a lot less for a more Quality room in other Hotels The room was nothing Special for the extra Money

Genuine Hotels.com guest review

Stayed for one night of business travel. Staff was friendly and attentive. Room was ample.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Overall the hotel was amazing. Wish we could have stayed an extra day. Next year we will. The only complaint that we have is that there was a 10$ charge for the wifi connection. I wasn't told about this charge.

Genuine Hotels.com guest review

Probably best hotel in Jacksonville. Definitely recommend it

Genuine Expedia guest review

The Customer Service at The Omni was Outstanding. From the Valet, Bellmen, Front Desk to the Servers in the Bar. I highly recommend this Hotel and will stay no where else in Jacksonville, Fl.

Genuine Hotels.com guest review

Clean, comfortable hotel with friendly helpful staff. I especially appreciated the desk space for working at my computer. Would happily stay in my spacious room again.

Genuine Expedia guest review

GREAT LOCATION BETWEEN CONVENTION CTR AND THE LANDING. WOULD HAVE LIKED A SAFE IN THE ROOM.

Genuine Hotels.com guest review

Paid for king room weeks in advance through Expedia. When I showed up they gave me a room with two doubles or queens. I called the front desk and was told all the kings were sold out. Got the manager on the line who found an available king room for me. Imagine that!

Genuine Expedia guest review

The hotel staff was excellent. The hotel is very clean and beautiful. Pool is small, but we weren't really there for the pool. The only thing I really didn't like was parking is $10 everytime you take out your car or $20 a day for valet (+ tip). The valet staff was excellent and very friendly. I'm just not used to paying for this. Also there is a $10 […] fee to use the Internet. All in all it met the need for what we were looking for, just wasn't expecting the extra money. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Second visit to this Hotel. Great location next to the Jacksonville landing. Only down point to this trip was that I think the fuse went out on some of the outlets in our room. Possibly unavoidable....but think turndown clean up service should have picked up on this anyways.

Genuine Expedia guest review

OH MY GOODNESS THIS HOTEL WAS AMAZING. I HAD A GREAT STAY HERE. MY HUBBY HAS WANTED TO STAY AT THIS OMNI FOR YEARS. I FINALLY MADE IT HAPPEN AND WE TOTALLY ENJOYED IT. I HAD THE MOST AWESOME GUEST SERVICE EXPERIENCE FROM THE BELL MAN WHO OPENED OUR CAB DOOR TO FRONT DESK TO ROOM SERVICE. WE ORDERED ROOM SERVICE AN D IT WAS PROMPTLY AND WONDERFULLY DELIVERED […] BY A PLEASANT UN (YUENE) (HOPE I SPELL HER NAME RIGHT WAS AMAZIIINNNNNNNG..LOVE HER AND HIGHLY RECOMMEND HER AND THE SUPER PLEASANT HOUSEKEEPER JOAN FOR SERVICE AWARDS.THEY WERE SO PLEASANT AND GENUINE AND MADE SURE WE WERE HAPPY WITH OUR STAY. IT MADE IT ALL WORTH WHILE THANKS UN AND JOAN..THE ROOM WAS A LITTLE DATED AND FURNITURE NEEDED DUSTING..BUT THE SERVICE I GOT MADE UP FOR IT.. THANKS OMNI..YOU ARE HIGHLY RECOMMENDED. Read more

Genuine Expedia guest review

The hotel has a good situation, It is in Downtown. You can use the parking close to the Hotel for $5 all day. You can walk around the River The sunset is wonderful.

Genuine Expedia guest review

I stayed in this hotel with my family on our way going to and coming back from Walt Disney World during thanksgiving holidays. We were reasonably satisfied with the stay due to its quality of facility and service, and very reasonable rate. This good rate for holidays would result from its location in the business district. It's good choice for family […] to stay in this hotel in holiday seasons. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

Rooms were very low quality and old!!!! Housekeeping forgot to clean the room. I will never stay at an Omni ever again!

Genuine Hotels.com guest review

Hotel was great. The Jags players stay there too before the game. There was one glitch. Hotels.com said free parking, which is not offered. The hotel reversed the charge, even though I didn't ask them. They even let us keep the car there during the game.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review